Troubleshooting, Technical Specifications

mode, AVR mode, and battery backup mode. (Note: The OUTPUT meter shows the status of the battery backup outlets in terms of load, frequency, and voltage.)

11.INPUT meter: This meter measures the AC voltage that the UPS system is receiving from the utility wall outlet. The UPS is designed, through the use of automatic voltage regulation, to continuously correct output voltage to connected equipment to a safe 110/120 voltage output range. In the event of a complete power loss, severe brownout, or over-voltage, the UPS relies on its internal battery to supply consistent 110/120 output voltage. The INPUT voltage meter can be used as a diagnostic tool to identify poor-quality input power.

12.EVENT: This meter records the number of power outages.

13.MUTE: This icon appears whenever the UPS is in silent mode. The buzzer does not beep during silent mode until the battery reaches low capacity.

14.AVR (Automatic Voltage Regulation): This icon appears whenever your UPS is automatically correcting low AC line voltage without using battery power. This is a normal, automatic operation of your UPS, and no action is required on your part.

For more information about functions setup, please refer to the Function Setup Guide.

TROUBLESHOOTING

Problem

Possible Cause

Solution

Circuit breaker button is

Circuit breaker has tripped due to an

Turn the UPS off and unplug at least one piece of

projecting from the back of the

equipment.

Wait 10 seconds, reset the circuit breaker by

overload.

unit.

depressing the button, and then turn the UPS on.

Battery not fully charged.

Recharge the battery by leaving the UPS plugged in.

The UPS does not perform

Contact CyberPower Systems about replacement batteries

expected runtime.

Battery is worn out.

at tech@cyberpowersystems.com

The on/off switch is designed to

Turn the UPS off. Wait 10 seconds and then turn the UPS

prevent damage from rapidly turning

on.

it off and on.

The unit is not connected to an AC

The unit must be connected to a 110/120V 60Hz outlet.

outlet.

The UPS will not turn on.

The battery is worn out.

Contact CyberPower Systems about replacement batteries

at tech@cyberpowersystems.com

Mechanical problem.

Contact CyberPower Systems at

tech@cyberpowersystems.com

The USB / serial cable is not

Connect the USB / serial cable to the UPS unit and an open

USB / serial port on the back of the computer.

You must

connected.

use the cable that came with the unit.

The USB / serial cable is connected

Check the back of the computer for an additional USB /

PowerPanel® Personal Edition is

to the wrong port.

serial port.

Move the cable to this port.

inactive (all icons are gray).

The unit is not providing battery

Shutdown your computer and turn the UPS off.

Wait 10

seconds and turn the UPS back on. This should reset the

power.

unit.

The serial cable is not the cable that

Please use the serial cable that came with the unit for the

came with the unit.

software.

The USB power port has Over

The USB power ports are not

Current Protection design. When the

total current of connected devices is

Turn the UPS off and unplug at least one piece of device

providing power to the connected

over 1A, the USB power ports will

connected to the USB power port and then turn the UPS on.

devices.

stop providing power to the

connected devices.

Additional troubleshooting information can be found under “Support” at www.CPSww.com

TECHNICAL SPECIFICATIONS

Model

CP1350PFCLCD

CP1500PFCLCD

Capacity

1350VA / 810W

1500VA / 900W

Nominal Input Voltage

120V

Input Frequency

57 Hz to 63 Hz

On-Battery Output Voltage

120Vac ± 5%

Transfer Time

4ms Typical

Max. Load for UPS Outlets (5 Outlets)

1350VA / 810W

1500VA / 900W

Max. Load for Full-Time Surge Protection outlets

12 Amp

(10 Outlets)

On-Battery Output Wave Form

Adaptive Sinewave

Operating Temperature

+ 32°F to 104°F / 0°C to 40°C

Operating Relative Humidity

0 to 90% non-condensing

Size (L x W x H)

14.2" x 3.9" x 10.4" (361 x 99 x 264 mm)

Net Weight

20.3lbs / 9.2kg

24.7lbs / 11.2kg

Battery Type

CyberPower / RB1270X2A

CyberPower / RB1280X2A

Typical Battery Recharge Time

8 hours from total discharge

Typical Battery Life

3 to 6 years, depending on number of discharge/recharge cycles

Recommended Battery

Sealed Maintenance Free Lead Acid Battery

Safety Approvals

UL1778, CSA C22.2 No 107.3, FCC/DoC Class B

SYSTEM FUNCTIONAL BLOCK DIAGRAM

Input

EMI

Surge

AVR

Output

Filter

Suppressor

Charger

Inverter

AC/DC

Normal Mode

Battery Mode

Battery

CYBERPOWER GREENPOWER UPS™ TECHNOLOGY

Advanced Energy-Saving Patented Bypass Technology

CyberPower’s patented GreenPower UPS™ with Bypass Technology reduces UPS energy costs by up to 75% compared to conventional UPS models. Even when utility power is normal, conventional UPS models constantly pass power through a transformer. By contrast, under normal conditions the advanced circuitry of a GreenPower UPS™ bypasses the transformer. As a result, the power efficiency is significantly increased while decreasing waste heat, using less energy, and reducing energy costs.

When an abnormal power condition occurs, the GreenPower UPS™ automatically runs power through its

transformer to regulate voltage and provide “safe” power. Since utility power is normal over 88% of the time, the GreenPower UPS™ operates primarily in its efficient bypass mode.

The GreenPower UPS™ is also manufactured in accordance with the Restriction on Hazardous Substances (RoHS) directive making it one of the most environmentally-friendly on the market today.

Limited Warranty and Connected Equipment Guarantee

Read the following terms and conditions carefully before using the CyberPower CP1350PFCLCD/CP1500PFCLCD (the “Product”). By using the Product you consent to be bound by and become a party to the terms and conditions of this Limited Warranty and Connected Equipment Guarantee (together referred to as this “Warranty”). If you do not agree to the terms and conditions of this Warranty, you should return the Product for a full refund prior to using it.

Who is Providing this Warranty?

CyberPower Systems (USA), Inc. (“CyberPower”) provides this Limited Warranty.

What Does This Warranty Cover?

This warranty covers defects in materials and workmanship in the Product under normal use and conditions. It also covers equipment that was connected to the Product and damaged because of the failure of the Product.

What is the Period of Coverage?

This warranty covers the Product for three years and connected equipment for as long as you own the Product.

Who Is Covered?

This warranty only covers the original purchaser. Coverage ends if you sell or otherwise transfer the Product.

How Do You Get Warranty Service?

1.Before contacting CyberPower, identify Your Product model number, the Purchase Date, and each item of Connected Equipment (E.G. Computer tower, Computer Monitor, Ink Jet Printer, Cable Modem, etc).

2.Visit our web site at http://www.cpsww.com/support or Call us at (877) 297-6937.

3.If your product requires warranty service you must provide a copy of your dated purchase receipt or invoice.

How Do You Open A Connected Equipment Claim?

1.Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400, Shakopee, MN 55379, or send us an e-mail message at claims@cpsww.com for instructions, within 10 days of the occurrence.

2.When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of Connected Equipment. Have information on all applicable insurance or other resources of recovery/payment that are available to the Initial Customer and Request a Claim Number.

3.You must provide a dated purchase receipt (or other proof of the original purchase) and provide a description of the damage to your connected equipment.

4.Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost estimate for the damage to the Connected Equipment, and all claim forms that CyberPower provides to you. Show the Claim Number on the shipping label or include it with the product. You must prepay all shipping costs, you are responsible for packaging and shipment, and you must pay the cost of the repair estimate.

How Long Do I Have To Make A Claim?

All claims must be made within ten days of the occurrence.

What Will We Do To Correct Problems?

CyberPower will inspect and examine the Product.

If the Product is defective in material or workmanship, CyberPower will repair or replace it at CyberPower's expense, or, if CyberPower is unable to or decides not to repair or replace the Product (if defective) within a reasonable time, CyberPower will refund to you the full purchase price you paid for the Product (purchase receipt showing price paid is required).

If it appears that our Product failed to protect any equipment plugged into it, we will also send you forms for making your claim for the connected equipment. We will repair or replace the equipment that was damaged because of the failure of our Product or pay you the fair market value (NOT REPLACEMENT COST) of the equipment at of the time of the damage. We will use Orion Blue Book, or another a third-party valuation guide, or eBay, craigslist, or other source to establish that amount. Our maximum liability is limited to $425,000 for the CP1350PFCLCD and $500,000 for the CP1500PFCLCD.

Who Pays For Shipping?

We pay when we send items to you; you pay when you send items to us.

What isn’t covered by the warranty?

1.This Warranty does not cover any software that was damaged or needs to be replaced due to the failure of the Product or any data that is lost as a result of the failure or the restoration of data or records, or the reinstallation of software.

2.This Warranty does not cover or apply to: misuse, modification, operation or storage outside environmental limits of the Product or the equipment connected to it, nor for damage while in transit or in storage, nor if there has been improper operation or maintenance, or use with items not designed or intended for use with the Product, such as laser printers, appliances, aquariums, medical or life support devices, etc.

What are the Limitations?

The sole and exclusive remedies of the Initial Customer are those provided by this Warranty.

1.This Warranty does not apply unless the Product and the equipment that was connected to it were connected to properly wired and grounded outlets (including compliance with electrical and safety codes of the most current electrical code), without the use of any adapters or other connectors.

2.The Product must have been plugged directly into the power source and the equipment connected to the Product must be directly connected to the Product and not “daisy-chained” together in serial fashion with any extension cords, another Product or device similar to the Product, surge suppressor, or power tap. Any such installation voids the Limited Warranty.

3.The Product and equipment connected to it must have been used properly in a suitable and proper environment and in conformance with any license, instruction manual, or warnings provided with the Product and the equipment connected to it.

4.The Product must have been used at all times within the limitations on the Product’s VA capacity.

The Product was designed to eliminate disrupting and damaging effects of momentary (less than 1ms) voltage spikes or impulses from lightning or other power transients. If it can be shown that a voltage spike lasting longer than 1ms has occurred, the occurrence will be deemed outside the rated capabilities of the Product and the Limited Warranty is void. CyberPower Does Not Cover or Undertake Any Liability in Any Event for Any of the Following:

1.Loss of or damage to data, records, or software or the restoration of data or records, or the reinstallation of software.

2.Damage from causes other than AC Power Line Transients, spikes, or surges on properly installed, grounded and code-compliant 120 volt power lines in the United States and Canada; transients, surges or spikes on standard telephone land lines, PBX telephone equipment lines or Base 10T Ethernet lines, when properly installed and connected. (This exclusion applies, for example, to fluctuations in data transmission or reception, by CATV or RF transmission or fluctuations, or by transients in such transmission.)

3.Damage from any circumstance described as excluded above with respect to the Product.

4.Damages from fire, flood, wind, rain, rising water, leakage or breakage of plumbing, abuse, misuse or alteration of either the product or the Connected Equipment.

5.CyberPower excludes any liability for personal injury under the Limited Warranty and Connected Equipment Guarantee. CyberPower excludes any liability for direct, indirect, special, incidental or consequential damages, whether for damage to or loss of property [EXCEPT FOR (AND ONLY FOR) the specific limited agreement of CyberPower to provide certain warranty benefits regarding "Connected Equipment" under this Warranty], loss of profits, business interruption, or loss of information or data. NOTE: Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

6.The Product is not for use in high-risk activities or with aquariums. The Product is not designed or intended for use in hazardous environments requiring fail-safe performance, or for use in any circumstance in which the failure of the Product could lead directly to death, personal injury, or severe physical or property damage, or that would affect operation or safety of any medical or life support device (collectively, "High Risk Activities"). CyberPower expressly disclaims any express or implied warranty of fitness for High Risk Activities or with aquariums. CyberPower does not authorize use of any Product in any High Risk Activities or with Aquariums. ANY SUCH USE IS IMPROPER AND IS A MISUSE OF THE PRODUCT.

Where Can I Get More Information?

The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. CyberPower is the warrantor under this Limited Warranty.

For further information please feel free to contact CyberPower at CyberPower Systems (USA), Inc. 4241 12th Ave E., STE 400, Shakopee, MN 55379; call us at (877) 297-6937; or send us an e-mail message at claims@cyberpowersystems.com.