Zoom 2925 On-line Troubleshooting, ∙ In the right panel, double-click on the Uni- modem folder

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commands (IS-101 commands are sometimes called +V commands). Consult your voice soft- ware’s documentation to determine whether it supports TAPI and/or IS-101. Also, be sure you are using the latest 32-bit version of the soft- ware.

Another possible problem is that your computer does not have the latest version of Unimodem V, a set of drivers required for TAPI applica- tions. The software that installs your faxmodem automatically installs the latest version of Unimodem V if it is needed. You may have subsequently installed a communications package that automatically installs an older version of Unimodem V. If that is the case, you can reinstall the newer version of Unimodem V from the Zoom Link CD: Insert the CD-ROM disc. If the installation interface runs automati- cally, exit it.

∙Double-click on My Computer. Right-click on the CD drive icon in the left panel and click on Open.

∙In the right panel, double-click on the Uni- modem folder.

∙Right-click on Unimodv.inf and then click on Install.

Finally, the modem drivers that were installed with your PCI faxmodem may have been up- dated, and the new drivers may work better. A flyer included with your faxmodem includes a Web address for driver updates.

On-line Troubleshooting

Problem: The modem can connect to some modems, but not to others.

Solution: A remote modem does not respond because of the extended negotiation process by which mo- dems determine the best common connection between them. If this is the case, you may have to disable part or all of the negotiation process.

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Quick Start and Reference Guide

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Contents Quick Start Contents What You Need to Use Your Faxmodem Make sure that you have received the following itemsYou also need the following Installing Your Faxmodem Easier Installation Preparing the ComputerInstalling the Faxmodem Card Installed, go to stepElectrostatic Discharge Protection If your computer does not already have a modemIf you are removing your old modem Before you start the hardware installation, close All running programs and shut down Windows ifYou have not already done so. Then turn your Computer off and unplug it. Don’t plug it backReplace the computer cover Connect the telephone cord. Plug Installing Your Faxmodem Testing Your Faxmodem Installing and Using COMMUNICATE! Lite Software Installing COMMUNICATE! LiteQuick Start and Reference Guide Running COMMUNICATE! Lite Quick Start and Reference Guide Getting Help for COMMUNICATE! Lite Using the Faxmodem with Other Software Tips for Setting Up Communications SoftwareInitialization Strings ∙ Set auto baud detect to OFF or noUsing Audio Features Using AT CommandsUsing Video Accessing the InternetProblems and Solutions For installation problems, see , Installing Your FaxmodemGeneral Troubleshooting Problem The modem speaker volume is too low or too high Dial Troubleshooting Voice TroubleshootingFor low volume For highest volumeOn-line Troubleshooting ∙ In the right panel, double-click on the Uni- modem folderAT +MS=V32B Initialization string AT&F&C1&D2S95=1M Dial prefix ATS95=1D Problem Your modem does not make a connection Problem Modem performance seems sluggish Problem Data appears garbled on the screenAppendix Regulatory Information FCC Part 15 Emissions Statement Industry Canada AttachmentCanadian Emissions Statement Important Information

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