Avocent IP 1020 manual Appendix E Technical Support, To resolve an issue

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48SwitchView IP 1020 Remote Access Device Installer/User Guide

Appendix E: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service.

To resolve an issue:

1.Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.

2.Check our web site at www.avocent.com/support to search the knowledge base or use the online service request.

3.Call the Avocent Technical Support location nearest you.

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Contents SwitchView IP UL, FCC, cUL, ICES-003, CE, GS, VCCI, MIC, C-Tick SwitchView IP 1020 Remote Access Device Power On Table of Contents Access levels Preemption levels Appendix E Technical Support Page List of Figures Page List of Tables SwitchView IP 1020 Remote Access Device Installer/User Guide Features and Benefits Accessing a remote access device via network connectionSimple access to a target device SwitchView IP 1020 Remote Access Device Installer/User Guide SwitchView IP 1020 Remote Access Device Connectivity Installation OverviewBasic SwitchView IP 1020 Remote Access Device Configuration Connecting the Remote Access Device Hardware Setting up your networkSupplied with the SwitchView IP 1020 remote access device Getting startedAdjusting Mouse Settings on Target Devices SwitchView IP 1020 remote access device LEDsInstallation SwitchView IP 1020 Remote Access Device Installer/User Guide Web Interface Operations On-Board Web InterfaceLogging into the SwitchView IP 1020 remote access device SwitchView IP 1020 Explorer Window Svip 1020 Explorer User Login ScreenUsing the side navigation bar Using the top option bar Managing local accounts Managing device propertiesConfiguring Ldap Viewing Appliance Information To do this Select thisLdap authentication priority To configure Ldap authentication priority parametersLdap Overview parameters Ldap serversTo configure Ldap server parameters Ldap Search parametersLdap Search Page in the Obwi To configure Ldap search parameters Ldap Query parametersTo configure Ldap query parameters Ldap Query Page in the ObwiAppliance and Target Device Query Modes Active Directory KVM UserActive Directory KVM Appliance Admin Setting up Active Directory for performing queries To set up group queriesRebooting the appliance Access levelsPreemption levels SwitchView IP 1020 Remote Access Device Installer/User Guide Video Viewer Video Viewer WindowVideo Viewer Window Features To enable, disable or configure the session time-outLaunching a KVM Session Session time-outVideo Viewer Setting the window size Adjusting the viewTo change the Video Viewer window resolution Changing the toolbarTo enable or disable Full Screen mode To align the mouse cursorsTo refresh the screen Adjusting color depth Additional video adjustmentTo enable full or manual scaling To manually adjust the video quality of the windowTarget video settings Automatic video adjustment Contrast and brightnessDetection thresholds Block Noise Threshold and Pixel Noise ThresholdAdjusting mouse options Refresh ImageVideo Test Pattern Cursor typeTo enter Single Cursor mode To select a key for exiting Single Cursor modeTo exit Single Cursor mode To change the mouse cursor settingVendor-specific video settings Mouse scalingMouse alignment and synchronization To set mouse scalingUsing Keyboard Pass-through Using MacrosTo realign the mouse To specify keyboard pass-throughSaving the View Closing a Video Viewer Window SessionTo capture the Video Viewer window to a file To capture the Video Viewer window to your clipboardSwitchView IP 1020 Remote Access Device Installer/User Guide Appendix a Flash Upgrades To recover a Flash update Appendix B Technical Specifications DDC2BAmbient Atmospheric Condition Ratings Appendix C Sun Advanced Key Emulation SwitchView IP 1020 Remote Access Device Installer/User Guide Appendix D Reset to Factory Defaults To resolve an issue Appendix E Technical SupportPage For Technical Support 590-538-501D
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IP 1020 specifications

The Avocent IP 1020 is a robust remote management solution designed for data centers requiring high availability and secure access to critical infrastructure. As an integral component of the Avocent product line, the IP 1020 provides users with seamless control over servers and IT equipment from virtually any location, enhancing operational efficiency and reducing downtime.

One of the key features of the Avocent IP 1020 is its capability for remote access. Users can connect to their systems securely over the internet using standard web browsers. This functionality is crucial for IT administrators who need to perform routine maintenance, troubleshoot issues, or manage systems in real-time without being physically present.

The device supports both KVM (Keyboard, Video, Mouse) over IP and a wide range of operating systems, ensuring compatibility with diverse IT environments. With high-resolution video output, the IP 1020 guarantees clear and responsive visual access, enhancing user experience during management tasks. Additionally, it supports multiple video resolutions, catering to varied user preferences and requirements.

Security is a fundamental aspect of the Avocent IP 1020. It features advanced encryption protocols to protect data transmitted between the device and remote users. This includes support for SSL/TLS, ensuring that all communications remain secure and compliant with data protection regulations. Moreover, the device incorporates user authentication mechanisms and access controls to prevent unauthorized access, making it suitable for sensitive operational contexts.

The IP 1020 also integrates environmental monitoring capabilities. Users can establish alerts and notifications for temperature and humidity fluctuations, which are critical for data center operations. This ensures that IT personnel can take proactive measures to maintain optimal operating conditions.

With its user-friendly interface, the Avocent IP 1020 streamlines management tasks, allowing IT staff to efficiently handle multiple systems from a single console. It supports various connectivity options, including serial connections for legacy devices, ensuring that even older equipment can be effectively managed.

In conclusion, the Avocent IP 1020 is a versatile and secure remote management solution tailored for data centers. Its combination of reliable KVM access, robust security features, environmental monitoring, and ease of use makes it an indispensable tool for IT administrators focused on maintaining the integrity and performance of their IT infrastructure.