Asante Technologies IC36240 Series Appendix a Basic Troubleshooting, Problem Possible Solutions

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Appendix A: Basic Troubleshooting

In the unlikely event that the switch does not operate properly, follow the troubleshooting tips below. If more help is needed, contact Asante’s technical support at www.asante.com/support.

Problem

Possible Solutions

The Power LED is not lit.

Check the power connection. Plug the power cord into another known working AC outlet.

The primary power supply has failed. Install the optional external power supply and have the primary power supply serviced as soon as possible.

The System LED is amber.

The switch detects a hardware malfunction. Check the temperature of the room, listen for the fan or the electrical connection.

The External Power LED is not lit.

The external power supply is not installed properly or has failed. Contact Asante immediately for a replacement.

The 10/100/1000 port Link LEDs are not lit.

Check the cable connections. Make sure the connectors are seated correctly in each port, and that the correct type of cable is used in each port. See Chapter 2.6: Connecting to the Network for more information.

The GBIC Link LED is not lit.

Check the GBIC connector. Make sure the cables are inserted correctly, with the Transmit (Tx) connector on one side of the link connected to the Receive (Rx) connector on the other side of the link.

Cannot establish communication to another device (switch, router, workstation, etc.).

•Make sure the Link LED for the port in use is on. Make sure the correct cable type is used. See Chapter 2.6 Connecting to the Network for more information on cabling procedures

•Make sure the IP address, subnet mask, and VLAN membership of the switch are correct

•Make sure the switch port and the device are both in the same VLAN

•Try to connect to a different port

Cannot auto-negotiate the port speed.

Make sure that auto-negotiation is supported and enabled on both sides of the link (in both devices).

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Asante IntraCore IC36240

Setup Guide

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Contents IntraCore IC36240 Series IntraCore IC36240 Layer 2+ Gigabit Ethernet Switch Setup GuideTable of Contents Connecting to a PC Asante IntraCore IC36240 Introduction FeaturesFront and Back Panel Descriptions Package ContentsLED LEDsConsole Interface Management and ConfigurationSafety Overview Hardware Installation and SetupInstallation Overview Environmental Requirements Installing into an Equipment RackRecommended Installation Tools Power RequirementsEquipment Rack Guidelines Installing the Optional External Power SupplySFP Mini Gbic Ports 1 10/100/1000BaseT Ports Cabling Procedures Connecting PowerConnecting to the Network Pin Number Pair Number & Wire Colors Gigabit Ethernet Ports Cabling ProceduresAsante IntraCore IC36240 Connecting to a Console Initial Software SetupUser Access Verification Password Connecting to a PCEnable Password Passwords and Privileges CommandsPrivileges Commands Service Password-Encryption PasswordPassword and login Commands Login SecurityConfiguring an IP Address Username CommandSwitchconfig# ip default-gateway Restoring Factory DefaultsSystem Boot Parameters Setting a Default IP Gateway AddressDocument Conventions Understanding the Command Line Interface CLIUser Top User Exec Mode Access Each Command ModeCommand Show ? Purpose Privileged Top Privileged Exec ModeGlobal Configuration Mode Switch# configure Command Exit End Ctrl-Z PurposeSpanning-Tree Configuration Mode Interface Configuration ModeSpanning-tree mst configuration Advanced Features Supported within the Command ModeVlan Configuration Mode Example of Context Sensitive Help Command Help PurposeSwitch# configure ? Checking Command SyntaxKeystrokes/Command Purpose Using CLI Command HistoryUsing the No and Default Forms of Commands Using Command-Line Editing Features and ShortcutsKeystrokes Purpose Moving Around on the Command LineCompleting a Partial Command Name Editing Command Lines That Wrap Scrolling Down a Line or a Screen Redisplaying the Current Command LineDeleting Entries Keystrokes Transposing Mistyped CharactersControlling Capitalization Problem Possible Solutions Appendix a Basic TroubleshootingPerformance Appendix B SpecificationsPhysical Characteristics Environmental RangeStandards Compliance Technical Support and WarrantyFCC Compliance Statement Important Safety Instructions Appendix C FCC Compliance and Warranty StatementsIntraCare Warranty Statement Appendix D Online Warranty Registration CLI IndexLED