AT&T 6550G user manual Canada, Reinstallation procedure, Blue screen. Nothing works

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Troubleshooting

Problem

Cannot connect to the Internet

(Setting your computer to automatically detect IP settings may correct this problem.)

Reinstallation procedure

Follow the steps at right if the adapter needs to be reinstalled for any reason.

Blue screen. Nothing works.

This may occur if you choose the wrong Windows® operating system during installation. Follow the steps at right to correct the problem.

Solution

If remedies suggested on the previous page do not work, you can set your computer to automatically detect IP settings, which may allow you to connect to the Internet.

If your computer is new, it may not have an IP address, which is required for Internet access. If you do not need a static IP address for some special purpose, you can set your computer to automatically detect the IP settings (see steps 1-6, below).

If your network uses static IP addresses, you should not follow the procedure below. You will have to enter the IP address assigned to you by your service provider.

If you use this computer on another network (perhaps at your workplace), you should consult a technician familiar with the network before attempting this change.

Record all settings before changing them in case you need to restore them later.

To set your computer to automatically detect IP settings:

1Start Internet Explorer®. Whether you can connect to the Internet or not, the browser screen will appear.

2Select Tools.

3Select Internet Options from the dropdown menu.

4Select Connections.

5Select LAN Settings.

6Select Automatically detect settings.

1Turn off your computer.

2Remove the wireless PCI adapter.

3Insert the CD-ROM that came with the adapter. After a moment you should see the Auto-Run screen appear.

4Click the Uninstall button and follow the steps to uninstall all software and drivers. Click Reboot at the screen shown below.

5When the the procedure is completed, remove the CD-ROM.

6Re-insert the CD-ROM, turn to page 4 of this manual and follow the steps to reinstall the software, drivers and adapter.

If you still have difficulty operating this product, or if you need more information or help, please visit our website at

www.plugandshare.att.com

or call our Customer Service Center at

1-877-800-5400 (USA)

1-866-669-4730 (Canada)

AT&T Plug&Share™ Wireless PCI Adapter 108 Mbps 6550G

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Contents Plug&Share Wireless PCI Adapter 802.11g / 108 Mbps 6550G Table of Contents Before you beginPackage Contents Install the Driver and Configuration UtilityOverview System RequirementsInstall the Wireless PCI Adapter Recognize the HardwareConfigure the PCI adapter for your wireless network Wizard screenSsid WEP EncryptionTest Internet Access Problems?Link Info Configuration Security Adapter Configuration To change network settings Configuring Windows for File and Printer SharingSite Survey Windows Me/98 SEConfigure Windows XP for Network Sharing Step Click Wireless Network Connection Step Step Configure Windows XP for Printer Sharing Step Click Start Printers and FaxesConfigure Windows XP for File Sharing To Share Network Files in Windows XP Configure Windows 2000 for Network Sharing Settings Control Panel Step Step Configure Windows 2000 for Printer Sharing Settings Printers StepConfigure Windows 2000 for File Sharing To Share Network Files in Windows Configure Windows 98/Me for Network Sharing Step Click Start Settings Control PanelStep Step Configure Windows 98/Me for Printer Sharing Step Click Start Settings PrintersConfigure Windows 98/Me for File Sharing To Share Network Files in Windows 98/Me Troubleshooting ProblemSolution Set Power Mode to Power Save or Continuous Access seeBlue screen. Nothing works Reinstallation procedureCanada Glossary Http Icmp ISPLAN LEDRIP RTSSmtp SnmpTCP TCP/IPWireless LAN Wlan WANWPA WPA-PSKTechnical Specifications Care and maintenanceUSA 1-866-669-4730 Canada
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