Motorola CPEI 150 user manual LED indicators are Off, Computer Cannot Log On to the CPE

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6	Troubleshooting

Overview

This chapter provides basic troubleshooting procedures for your CPEi150 device.

LED indicators are Off

•Check that the AC power adapter is properly plugged into the electrical outlet and into the Desktop CPE.

A Computer Cannot Log On to the CPE

Check that the Ethernet cable is properly connected to the Desktop CPE unit and the computer.

Cannot Connect to the Internet

•Check the Desktop CPE connection status from the Web Interface, refer to the Connection Status section to verify the connection status.

•If the Desktop CPE connection is down, and the gateway has not received an IP for more than 5 minutes, re-run the set up wizard.

•To restart the CPE, unplug the power and re-connect.

Additional Troubleshooting Help

Contact your service provider for additional help.

6-2	68P09291A19-C
	APR 2009

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Contents CPEi 150 Series Contents 68P09291A19-C Chapter Desktop CPEi150 User Guide Overview InformationOverview Powerful Features in a Single Unit Front of CPESide Panel Side Panel Ports Description Operating InformationInstallation What’s in the Box? Easy SetupUser Interface Overview Before You Begin ConfigurationMenu Tab Description Logging In to the CPE Setup Wizard and Authentication Change PasswordWiMAX Security Device TimeBasic Configuration Personalize Menu Password TabRestore Factory Settings Tab Device Time TabDevice Name Tab WiMAX Security Tab Internet MenuInternet Protocol Tab Firewall TabDynamic DNS Tab Network Tab Status MenuAdvanced Configuration Basic Tab Port Forwarding MenuLocal Address Menu Forwarding Tab2Local Address Menu Screen Dhcp Server TabLease Reservation Tab Lease Status TabControl Panel Menu Certificate Tab Software TabAbout Tab System TabConfiguring TCP/IP Configuring TCP/IP in Windows Properties Click Internet Protocol TCP/IP Configuring TCP/IP in Windows XP 8Windows XP Start Window 68P09291A19-C APR 68P09291A19-C 68P09291A19-C APR 68P09291A19-C Troubleshooting Cannot Connect to the Internet LED indicators are OffAdditional Troubleshooting Help Computer Cannot Log On to the CPEImportant Safety and Legal Information FCC Regulatory Information RF Exposure Compliance and Guidelines Operating InstructionsIndustry Canada Statement Disposal of Motorola Equipment in Non-EU Countries Disposal of Motorola Equipment in EU CountriesCMM Disclosure Copyrights Usage and Disclosure Restrictions Copyrights and TrademarksHigh Risk Materials Trademarks68P09291A19-C