Motorola SB6141 DOCSIS manual Troubleshooting, Solutions

Page 18

B

6

Troubleshooting

 

 

 

If the solutions listed here do not solve your problem, contact your service provider.

You may have to reset the SB6141 modem configuration to its original factory settings if the cable modem is not functioning properly.

Your service provider may ask for the status of the icon lights as described in Front Panel Icons and Error Conditions.

Solutions

 

 

Table 1 – Troubleshooting Solutions

 

 

MODEM PROBLEM

POSSIBLE SOLUTION

 

 

 

Power Icon is OFF

•

Check the cable connections to the modem and electrical outlet.

 

•

Check that the electrical outlet is working.

 

 

Is the outlet controlled by a light switch?

 

 

 

Cannot Send or Receive

•

On the front panel, note the status of the icons and refer to Front

Data

 

Panel Icons and Error Conditions to identify the error.

 

•

If you have cable television, check your television to ensure your

 

 

cable service is operating properly.

 

•

Check the coaxial cable connection at the SB6141 and cable wall

 

 

outlet. Hand tighten, if necessary.

 

•

Check the IP address. Follow the steps for verifying the IP address for

 

 

your operating system in Verifying Your IP Address in Windows 7 or

 

 

Vista or Verifying Your IP Address in Windows XP. Call your service

 

 

provider if you need an IP address.

 

•

Check that the Ethernet cable is properly connected to the SB6141

 

 

and the PC.

 

•

If a device is connected via the Ethernet port, check that the ONLINE

 

 

icon is ON to verify connectivity.

 

•

Call your service provider for further assistance.

 

 

 

SB6141 DOCSIS 3.0 Cable Modem • User Guide

13

582613-001-a

 

Page 17 Page 19
Image 18
Page 17 Page 19
Contents Motorola SURFboard Page Safety and Regulatory Information Important Safety InstructionsFCC Interference Statement Recycling your Motorola EquipmentContents Minimum System Requirements Getting StartedInside the Box Contact InformationProduct Overview Front PanelRear Panel MAC LabelConnecting the Modem Testing the ConnectionsWall Mounting the Modem Print the Wall Mounting TemplateWall Mounting Template Connecting to the Internet Configuring TCP/IP for WindowsClick Manage Network Connections Configuring TCP/IP for Windows VistaConfiguring TCP/IP for Windows XP Click Networking tabRenewing the IP Address in Windows XP Click AccessoriesRenewing the IP Address in Windows 7 or Vista Verifying the IP Address in Windows 7 or VistaVerifying the IP Address in Windows XP Starting the Modem Configuration Manager Monitoring Your ModemRestoring Your Modem Settings Click Reset All DefaultsTroubleshooting SolutionsFront Panel Icons and Error Conditions Front Panel Icons and Error ConditionsGeneral EnvironmentalDownstream Upstream Maximum Channel RateWarranty Information SB6141 Docsis 3.0 Cable Modem User Guide 582613-001-a

SB6141 DOCSIS specifications

The Motorola SB6141 is a widely recognized DOCSIS 3.0 cable modem that combines robust performance with practical features, making it a popular choice for home and small business users. Introduced to enhance internet connectivity, the SB6141 caters to service providers and consumers seeking reliable and high-speed internet access.

One of the standout characteristics of the SB6141 is its DOCSIS 3.0 technology, which significantly boosts download and upload speeds compared to its predecessors. With support for multiple channels, the modem can aggregate up to four downstream channels, allowing for impressive download speeds of up to 343 Mbps. This feature ensures that users can stream videos, play online games, and download large files without frustrating lag or interruptions.

The SB6141 also offers an impressive upload speed of up to 131 Mbps, making it suitable for activities that demand a reliable upstream connection, such as video conferencing and cloud backups. This allows power users to manage their internet demand efficiently, ensuring that multiple devices can operate smoothly.

In addition to its speed capabilities, the SB6141 is designed for ease of use and setup. It includes a straightforward installation process that allows users to get online quickly without requiring extensive technical knowledge. The modem is compatible with major cable ISPs, which means users can connect it to many existing internet services without the need for proprietary equipment.

Moreover, the SB6141 is equipped with multiple Ethernet ports, allowing users to connect several devices directly to the modem. This feature is particularly beneficial in homes with multiple computers, smart TVs, and gaming consoles, as it facilitates a streamlined connection without relying solely on Wi-Fi.

The modem’s compact design and built-in energy-efficient features make it a practical choice for users conscious of their space and energy consumption. It also includes LED indicators for easy monitoring of connection status, which helps troubleshoot potential issues without hassle.

In summary, the Motorola SB6141 DOCSIS 3.0 cable modem is a powerful and user-friendly device that meets the demands of high-speed internet users. Its combination of speed, reliability, and ease of use makes it an ideal choice for individuals and small businesses looking to enhance their internet connectivity.
Top Page Image Contents