Creative SB1500 manual Problems with Multiple Audio Devices, Problems with Sound

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Note

If Dolby Digital Live or DTS Connect is enabled, only PCM audio and certain compressed audio (for example, MP3) can be played, which will be encoded by Dolby Digital Live or DTS Connect through your selected output device.

Problems with Multiple Audio Devices

If there are other audio cards on the system.

You may have an existing audio device installed in your computer. The audio device may be an audio card or an onboard audio chipset. Before you install your audio device, you are advised to disable or completely uninstall and remove your existing audio device. Operating multiple audio devices in your computer may introduce usability issues.

Alternatively, during the installation of your audio card, do the following:

•If your computer detects an installed Sound Blaster Audigy series, Sound Blaster Live! series or Sound Blaster PCI512 audio card, a message box recommending that you completely uninstall and remove the older audio device will appear. Click the Yes button and follow the instructions on the screen to complete the removal of the old audio device. Remove the old audio card from your computer.

•If your computer detects any other installed audio card, a message box recommending that you completely uninstall and remove the older audio device will appear. Click the Yes button to continue with the installation of the audio card.

After the installation of the audio card, completely uninstall the existing card and remove the audio card from your computer.

If the system has an onboard audio chipset.

Disable your computer's onboard audio chipset. Consult the documentation of your computer's motherboard for details.

Problems with Sound

No sound from the headphones.

Check the following:

•The headphones are connected to the card's Line Out 1 jack (Front L/R).

•In the Speakers/Headphones tab of the Sound Blaster Z-Series Control Panel, the Headphones option is selected.

No audio output when playing digital files such as .WAV, MIDI files or AVI clips.

Check the following:

•The speakers' volume control knob, if any, is set at mid-range. Adjust the volume in Mixer Settings of the Sound Blaster Z-Series Control Panel, if necessary.

•The powered speakers or external amplifier are connected to the card's Line Out jacks.

•There is no hardware conflict between the card and a peripheral device. See Problems with Sound.

•The Speakers/Headphones Configuration settings in the Speakers/Headphones tab of the Sound Blaster Z-Series Control Panel corresponds to your actual speaker or headphone configuration.

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Contents User’s Guide Minimum Requirements Additional Requirements where applicable DVD-VideoIntroduction System RequirementsMore Help Using Creative Software AutoUpdateSB1502 SB1500 / SB1506 About Your HardwareYour Sound Blaster Z-Series Audio card Jack or Connector Description Audio Control Module ACM accessory is bundled with Sound Blaster Zx onlyAbout Your Hardware Connecting Speakers and Headphones For 5.1 channel speakers Positioning Your SpeakersChannel analog speakers Connecting Analog Speaker SystemsAudio Inputs Front Rear Center Subwoofer Connecting Digital Speaker Systems Connecting your A/V receiver to the Sound Blaster Z-Series Connecting Home Theater SystemsConnect to Line Out 1 Front L/R Connecting your A/V Receiver using Line Level inputsConnect Line Out 2 Rear L/R Connect Line Out 3 Center/Subwoofer For headsets Connecting Headphones and HeadsetsConnecting your ACM to the Sound Blaster Z-Series Connecting Audio Control ModuleConnecting your headphones and headsets to the ACM To remove Dolby Digital Live Installing and Uninstalling SoftwareUninstalling Drivers and Applications To remove DTS Connect For Windows Installing Drivers and ApplicationsDolby Digital Live Using Your Sound Blaster Z-SeriesPlaying Games Creative ALchemyDecoding with an external decoder Watching DVDsDTS Connect Decoding with a software DVD playerPlaying / Recording Music Chatting / Gaming Creating MusicApplications Using the Creative Software SuiteCustomizing Your Avatar Sound Blaster Z-Series Control PanelManaging Your Profiles Sharing ProfilesConfiguring Your General Settings Adjusting Your Master Volume SettingsConfiguring Your Software Settings Enhancing Your Listening Experience SBX Pro Studio SettingsHaving Fun with CrystalVoice CrystalVoice SettingsScout Mode Testing Your Audio Playback Speakers/Headphones SettingsSetting up DTS Connect Cinematic SettingsAdjusting Your Mixer Settings Mixer SettingsSelecting the Input Device Source Customizing Your EQ Settings Equalizer SettingsAdvanced Features Settings Playing Games Using Your Audio DeviceEnable Windows XP Compatibility Mode Enable the Game in Creative ALchemyCommunicating with Voice over Internet Protocol VoIP Bass Management Creating Your Audio Sweet Spot with the SB Speaker SetupSpeaker Configuration Speaker Position Polarity SelectionSpeaker Level General Specifications Sound Blaster Z-Series Audio Card Front Panel Header Audio Connector Connection CompatibilityPin Configuration ConnectivityCannot enable Dolby Digital Live or DTS Connect TroubleshootingProblems with Digital Audio Devices Problems with Dolby Digital Live or DTS ConnectIf there are other audio cards on the system Problems with Multiple Audio DevicesProblems with Sound No sound from the headphonesRefer all servicing to authorized repair agents Safety InformationLicense and Copyright
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