Creative SB1500 manual Troubleshooting, Problems with Digital Audio Devices

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Troubleshooting

This section provides solutions to problems you may encounter during installation or normal use. This includes:

Problems with Digital Audio Devices

Problems with Dolby Digital Live or DTS Connect

Problems with Multiple Audio Devices

Problems with Sound

If you have any other technical problems with this product, you can also consult our self-help tool "Knowledge Base" for online troubleshooting and solutions. Visit www.soundblaster.com and select your region.

Problems with Digital Audio Devices

Popping noises are heard during playback.

The DMA feature may not be enabled for your computer's drives.

To solve this problem:

For Windows 7:

1.Click Start > Control Panel > Hardware and Sound > Device Manager. If the User Account Control dialog box appears, click the Continue button.

2.Double-click the IDE ATA/ATAPI Controllers icon.

3.For each ATA Channel in the list, right-click and select Properties.

4.Click the Advanced Settings tab and select the Enable DMA checkbox.

5.Click the OK button.

For Windows 8:

1.At the right toolbar, click Settings > Control Panel > Hardware and Sound > Device Manager. If the User Acocunt Control dialog box appears, click the Continue button.

2.Double-click the IDE ATA/ATAPI Controllers icon.

3.For each ATA Channel in the list, right-click and select Properties.

4.Click the Advanced Settings tab and select the Enable DMA checkbox.

5.Click the OK button.

Problems with Dolby Digital Live or DTS Connect

Cannot enable Dolby Digital Live or DTS Connect.

Before enabling Dolby Digital Live or DTS Connect:

Stop all audio playback through your selected output device. If not, Dolby Digital Live may not be enabled.

Dolby Digital Live / DTS Connect is not working for my applications and games.

To solve this problem:

Set the Speakers option of your audio device as the default playback device in the settings menu of your applications and games, and in the Windows Sound Control Panel.

Troubleshooting 45

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Contents User’s Guide System Requirements Additional Requirements where applicable DVD-VideoIntroduction Minimum RequirementsUsing Creative Software AutoUpdate More HelpYour Sound Blaster Z-Series Audio card About Your HardwareSB1502 SB1500 / SB1506 Jack or Connector Description ACM accessory is bundled with Sound Blaster Zx only Audio Control ModuleAbout Your Hardware Connecting Speakers and Headphones Positioning Your Speakers For 5.1 channel speakersConnecting Analog Speaker Systems Channel analog speakersAudio Inputs Front Rear Center Subwoofer Connecting Digital Speaker Systems Connecting Home Theater Systems Connecting your A/V receiver to the Sound Blaster Z-SeriesConnecting your A/V Receiver using Line Level inputs Connect to Line Out 1 Front L/RConnect Line Out 2 Rear L/R Connect Line Out 3 Center/Subwoofer Connecting Headphones and Headsets For headsetsConnecting Audio Control Module Connecting your ACM to the Sound Blaster Z-SeriesConnecting your headphones and headsets to the ACM Uninstalling Drivers and Applications Installing and Uninstalling SoftwareTo remove Dolby Digital Live To remove DTS Connect Installing Drivers and Applications For WindowsCreative ALchemy Using Your Sound Blaster Z-SeriesPlaying Games Dolby Digital LiveDecoding with a software DVD player Watching DVDsDTS Connect Decoding with an external decoderPlaying / Recording Music Creating Music Chatting / GamingUsing the Creative Software Suite ApplicationsSharing Profiles Sound Blaster Z-Series Control PanelManaging Your Profiles Customizing Your AvatarConfiguring Your Software Settings Adjusting Your Master Volume SettingsConfiguring Your General Settings SBX Pro Studio Settings Enhancing Your Listening ExperienceCrystalVoice Settings Having Fun with CrystalVoiceScout Mode Speakers/Headphones Settings Testing Your Audio PlaybackCinematic Settings Setting up DTS ConnectMixer Settings Adjusting Your Mixer SettingsSelecting the Input Device Source Equalizer Settings Customizing Your EQ SettingsAdvanced Features Settings Enable the Game in Creative ALchemy Using Your Audio DeviceEnable Windows XP Compatibility Mode Playing GamesCommunicating with Voice over Internet Protocol VoIP Speaker Configuration Creating Your Audio Sweet Spot with the SB Speaker SetupBass Management Polarity Selection Speaker PositionSpeaker Level General Specifications Connectivity Front Panel Header Audio Connector Connection CompatibilityPin Configuration Sound Blaster Z-Series Audio CardProblems with Dolby Digital Live or DTS Connect TroubleshootingProblems with Digital Audio Devices Cannot enable Dolby Digital Live or DTS ConnectNo sound from the headphones Problems with Multiple Audio DevicesProblems with Sound If there are other audio cards on the systemSafety Information Refer all servicing to authorized repair agentsLicense and Copyright