Verizon GT701C user manual Frequently Asked Questions

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Chapter 8 Troubleshooting

sEnsure the browser is not set to “Never dial a connection” and there are no previous LAN settings.

To check this, go to Start, Settings, Control Panel. In the Control Panel, double-click Internet Options. When the “Internet Properties” window appears, ensure that the “Never dial a connection” option is not activated, then click LAN Settings. When the “Local Area Network (LAN) Settings” window appears, ensure that no settings are activated. If there are settings activated, deactivate them.

sShutdown and restart the computer. After the computer restarts, unplug the power cord from the Modem and plug it back in. When the lights glow solid green, try accessing the Internet.

Time out error occurs when entering a URL or IP Address

sVerify all the computers are working properly.

sEnsure the IP settings are correct.

sEnsure the Modem is on and connected properly.

sVerify the Modem’s settings are the same as the computer by clicking Status in the “Main Menu” screen.

sCheck the cable/DSL modem by attempting to connect to the Internet.

Frequently Asked Questions

This section includes a list of questions concerning the Modem, and answers to those questions.

General

I have run out of Ethernet ports on my Modem. How do I add more computers?

Plugging in an Ethernet hub or switch expands the number of ports on the Modem. Run a standard Ethernet cable from the “Uplink” port of the new hub or switch to an Ethernet port on the Modem.

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Contents User’s Manual Table of Contents Configuring Parental Controls Introduction1 Minimum System RequirementsFeatures Getting to Know the Modem Power LightDSL Light Internet Light Ethernet LightUSB Light DSL PortReset Switch Power PortPower Switch Ethernet PortThis page left intentionally blank Performing a Quick Setup Accessing Quick Setup ScreensPage Internet Explorer Changing the Password Performing a Quick Setup This page left intentionally blank Viewing Modem’s Status Broadband Connection StatusPage Viewing the Modem’s Status Network Status Configuring4 Advanced Settings Accessing Advanced Setup ScreensPage Configuring Advanced Settings DSL Settings Dhcp SettingsBeginning IP Address Ending IP AddressSubnet Mask Lease TimeLAN IP Address Domain NameDNS Dynamic or Static DNS ServerWAN IP Address Page Configuring Advanced Settings QoS Settings Upstream Destination QoS Settings Downstream QoS Status Remote Management/TelnetTelnet Timeout Setting Dynamic Routing Static RoutingUPnP Universal Plug and Play USB Port DetectionTime Zone Remote Syslog CaptureThis page left intentionally blank Configuring5 Security Settings Accessing Security ScreensPage Admin User Name and Password FirewallPage Low Applications Configuring Security Settings Page DMZ Hosting NAT Network Address TranslationPort Mapping Configuring6 Parental Controls Accessing Parental Control ScreensPage Services Blocking Website Blocking Schedule RulesConfiguring Parental Controls Page Configuring Modem’s Utilities Accessing the Utilities ScreensPage Restore Default Settings Configuring the Modem’s UtilitiesUpgrade Firmware Multiple PVCWeb Activity Log System Log OAM Ping Test Ping TestReboot Troubleshooting TroubleshootingLAN Connection Failure Cannot Connect to the InternetCMD Frequently Asked Questions Time out error occurs when entering a URL or IP AddressIs the Modem flash-upgradeable? How do I do it? Which protocols does the Modem support?Which connection speeds does the Modem support? Will my Xbox work with the Modem?What is the valid IP range I can use for my home network? How do I find out what IP address my computer is using?What is the default username for the Modem? What is NAT and how does it protect my network?How many computers can be connected through the Modem? Does the Modem function as a firewall?Reference Locating Computer InformationLocating Windows Operating System Files Appendix a Reference Click Search Switching to Static IP On the Computer Windows 98 SEPage Do not include the periods they are automatically entered Enter the following numbers in the Subnet mask text box Windows Me Page Do not include the periods they are automatically entered Select Gateway, and, in the New gateway text box, enter Windows Page Appendix B Switching to Static IP on the Computer 192.168.1.64 Windows XP Page 192.168.1.64 Enter the following address in the Subnet mask text box Comparing DSL Service with a Dial-Up Modem Computer SecurityModem Security Computer SecurityElectronic Security This page left intentionally blank Specifications D GeneralLED Indicators EnvironmentalGlossary Page Appendix E Glossary Page Service Acronyms Service Acronym DefinitionsIMAP, IMAPv3 Ipsec IKE, Ipsec ESPSmtp This page left intentionally blank