If low signal strength is displayed in the Sprint Mobile Broadband window, move to a location with better coverage. For a map of coverage in your area, browse www.sprint.com and locate the “Power Network Coverage” tool.
•Sprint Mobile Broadband has encountered a problem.
Try making a connection using a manual DUN connection. This step is to determine if there is a problem with the Sprint Mobile Broadband software or the network. To proceed, close Sprint Mobile Broadband and insert the device into slot. Then proceed and continue to do the following:
Windows XP and 2000 users go to
1.Choose Connect to the Internet and click Next.
2.Choose Set up my connection manually and click Next.
3.Choose Connect using a
4.Check the box for Novatel Wireless Modem and uncheck all others. Click Next.
5.Name the connection something simple that you can remember and click Next.
6.In the Phone number field, type #777 and click Next.
7.You can opt to choose Connection for Anyone’s Use and Click Next.
8.Uncheck the box for Make this the default Internet connection and click Next (you do not have to enter User name and Password).
9.Click Finish.
Your new DUN connection window appears. Click Dial and verify that you can make a connection. To use this DUN connection later, in Network Connections,
Windows Vista users go to
Sharing
1.Choose Novatel Wireless Modem. If Windows does not detect a
2.Enter #777 in the
3.In the Connection Name field, type in any name you would like this connection to be. Click Connect.
4.If the connection fails, select Set up the connection anyway and close the window. To try again or to make a connection later, go to
Try reinstalling the Sprint Mobile Broadband software or upgrade to the latest version.
•Try changing the Mode on your device
Open the Sprint Mobile Broadband and do not attempt make a connection yet. Go to