Troubleshooting

Drive not recognized on your computer

If your computer does not recognize the DVD drive, try the following suggestions:

1.Ensure all cable connections are secure. Make sure the drive is receiving power.

2.Try restarting the computer.

3.Make sure you are using the USB cable that came with the drive.

4.If you are using a USB 2.0 card, check Device Manager to verify that the card is installed and working properly.

5.Try connecting the drive directly to one of the USB connections on your computer, rather than a USB hub or keyboard.

6.Try manually assigning a drive letter to the Iomega DVD drive.

If the problem continues, visit the support area on www.iomega.com for additional troubleshooting help.

DVD/CD-creation software does not recognize the Iomega DVD drive

Iomega recommends using the DVD/CD-creation software included with the drive. Other software (third party or included with the operating system) might not support the Iomega DVD drive. Visit the software vendor’s website for compatibility information.

You receive error messages when creating DVDs or CDs

Check the help files included with the software for detailed instructions and troubleshooting information. If you need additional help, visit the support area on www.iomega.com.

Complete User’s Manual

A complete user’s manual in HTML format is available on the support area on www.iomega.com.

Limited Warranty

Iomega warrants this hardware product to be free from defects in materials and workmanship for the warranty period. This non- transferable, limited warranty is only to you, the first end-user purchaser. The warranty begins on the date of purchase and lasts for a period of one (1) year for product purchased in the Americas or the Asia-Pacific region; ninety (90) days for Iomega reconditioned products purchased in these regions; or, two (2) years for product purchased by an end-user in Europe, the Middle East, or Africa.

This warranty does not apply to: (a) Iomega software products; (b) expendable components such as fuses or bulbs; or (c) third party products, hardware or software, supplied with the warranted product. Iomega makes no warranty of any kind on such products which, if included, are provided “AS IS.” This warranty also excludes damage caused by accident, misuse, abuse, use of non-Iomega approved media, exposure of media to excessive magnetic fields, or external environmental causes.

Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product, at Iomega’s sole option and expense (shipping may be charged), and Iomega may use new or refurbished parts or products to do so. The replaced part/product will be warranted for the remainder of the original warranty or three (3) months from the date of shipment of such parts/products, whichever is longer. If Iomega is unable to repair or replace a defective product, your alternate exclusive remedy shall be a refund of the original purchase price The above is Iomega’s entire obligation to you under this warranty. IN NO EVENT SHALL IOMEGA BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, USE, OR PROFITS EVEN IF IOMEGA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Iomega’s liability exceed the original purchase price of the drive or the media disk. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Obtaining Warranty Service

You must notify Iomega within the warranty period to receive warranty service. Just as technology and market conditions vary, Iomega’s specific customer support policies (including fees for services) and procedures change over time. To obtain information about Iomega’s current policies or warranty service, please visit our website at www.iomega.com/supportpolicy.html or write to: Iomega Customer Service, 4059 South 1900 West, Roy, UT 84067. Contact Information for Iomega Customer Service in Europe can be obtained on our Support website at www.iomega.com/europe/support. If your product is eligible for warranty service, you will be required to return it to Iomega, along with proper identification, a return authorization number obtained from the Iomega website or provided by the Iomega representative, and proof of purchase. Iomega will not protect, recover, or return data during warranty service so you should duplicate your data before shipment.

Limitations

THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. To the extent permitted by applicable law, IOMEGA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Any implied warranty required by applicable law shall be limited in duration to the express warranty term. Some jurisdictions do not allow disclaimers of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from jurisdiction to jurisdiction. Any suit for breach of any warranty on your Product must be filed within one (1) year of the first date the suit could have been brought.