Multitech RFIPSC-50 Recording RouteFinder Information, Contacting Tech Support via E-mail

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PN 82013151

Recording RouteFinder Information

Please fill in the following information on your Multi-Tech RouteFinder. This will help tech support in answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: ________________________ Serial No.: _________________________

Software Version: ____________________

The Model No. and Serial No. are on the bottom of the RouteFinder; additional information is provided on the SSH IPSec Client pak.

Provide the configuration information (e.g., Default Gateway and other IP addresses used) from the Address Table in Chapter 2 of the RF650VPN User Guide manual, as well as any available LiveLog or Reporting information.

Also, note the status of your RouteFinder including LED indicators, screen messages, diagnostic test results, problems with a specific application, etc. Use the space below to note the RouteFinder status:

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

_______________________________________________________________

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Contacting Tech Support via E-mail

If you prefer to receive technical support via the Internet, you can contact Tech Support via e-mail at support@multitech.com or from http://www.multitech.com/ . When responding to e-mails from our technical staff please attach all previous e-mails to assist us in giving you a speedy response. Also include a Case Number if one was given to you. For faster service please contact the Technical Support Pool. Provide model, serial, firmware/software level and operating system as appropriate. Also provide your full name with surname in capitals, company name and contact telephone number.

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Contents Quick Start Guide Page Trademarks Page Contents Figures Introduction Product DescriptionInternet Protocol IP Internet Protocol Security IPSecShip Kit Contents About this Manual and Related ManualsPage Pre-Installation Requirements IntroductionStarting the SSH Sentinel Installation Licensing Agreement Authentication Key Generation Generating the Authentication Key Identity Information Choose the Enrollment Method Sentinel usesCA Server Address B Online Enrollment InformationEnrollment Protocol a CA Certificate CKey F Advanced button DReference Number E Key Identifier Off-line Certification RequestEncryption Speed Diagnostics Completing the Installation SSH IPSec Client Setup Host to Net SetupRouteFinder Configuration Define and enable the following Packet Filter rulesSentinel Configuration Click Add to create a new Authentication Key Enter the Preshared Key Information and click OK Select VPN Connection and click OK Screen is displayed Rfipsc Quick Start Guide Click on the Advanced tab Click Details Verify the connection details information and click Close Rfipsc Quick Start Guide Page SSH Sentinel Installation Notes SSH Sentinel v1.2.0.15 Release NotesUpdating SSH Sentinel Removing SSH SentinelLimited Warranty On-line Warranty RegistrationRecording RouteFinder Information Contacting Tech Support via E-mailService Multi-Tech on the Internet Ordering AccessoriesSupplyNet On-line Ordering Instructions Appendix a RFIPSC-5/10/50 Client Software CD Page Rfipsc Quick Start Guide Page Appendix B Multi-User Software License Agreement Licensee also agrees to the following Multi-User Limited Warranty and License Agreement Page Register Your Software Page Register Your Software Page Rfipsc Quick Start Guide 82013151 B