SBC comm 5260MC02A manual Appendix D

APPENDIX D

Troubleshooting SBC Express

Please refer to this list if you are having problems using SBC Express or if you receive an error message. If after troubleshooting, you are still having problems, then you should contact the numbers listed in Appendix A.

Step	Problem	Solution
Minimum	SBC Express verifies minimum requirements on	Update your computer to the recommended
Resources	several resources including hard drive space, RAM,	resource level.
	operating system level, and processor speed and
	family.
	If any of these resources are under the required value,
	an error will display describing which resource did not
	meet the requirement.
Installing	When installing Network Interface Cards the	You may have to provide an installation CD-
Network	installation process may ask for the original installation	ROM for the installation of the drivers to be
Interface Card	disk.	successful.
Incompatible	This scenario can occur when a machine had a	Use the “Fix” button to launch the appropriate
Adapter	previous NIC or Network Adapter installed, but the	system control panel along with context sensitive
	physical device is missing or was misconfigured.	help. The help provided will guide you through
		the steps to disable or remove the adapter.
Missing Internet	This scenario can occur if Client for Microsoft	Use the “Fix” button to launch the appropriate
Protocol	Networks is not installed with the TCP/IP protocol or	control panel and context sensitive help to guide
	if the NIC is installed without binding TCP/IP to the	you in binding TCP/IP to the network adapter.
	NIC.
Disabled	This scenario can occur when a NIC is present in the	Use the “Fix” button with context sensitive help
Network Adapter	system, yet the adapter has been disabled.	to guide you through enabling the adapter.
Ping Test	The Ping Test is usually accomplished within the	Failure during this test can occur from invalid
	Configure TCP/IP step, where SBC Express pings the	network settings, the Ethernet cable not being
	default gateway. An explicit IP address can also be	plugged in, the DSL modem not being in synch,
	used.	or if the specified IP address does not allow a
		ping.
		Make sure your Ethernet cable is plugged in and
		powercycle your DSL modem. Use the “Retry”
		button to try the test again.
DNS Test	The DNS Test will determine the currently defined	This test can fail if the DNS server is invalid. If
	DNS servers, attempt to ping them, and upon a	you entered static IP information, ensure you
	successful ping, will resolve a specified hostname to an	entered the DNS servers correctly.
	IP address.

This concludes the DSL Equipment Installation Guide

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Macintosh	Page 29
©2001 SBC Advanced Solutions, Inc. All rights reserved.