Unknown | This scenario can occur if a NIC is physically present and | Use the “Fix” button to launch the appropriate |
Network | detected by | control panel and context sensitive help to |
Interface | NIC. Windows will add this device to the “Other Devices” | guide you through removing the “Unknown |
Adapter | section in the Device Manager. | device”. |
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Ping Test | The Ping Test is usually accomplished within the Configure | Failure during this test can occur from invalid |
| TCP/IP step, where SBC Express pings the default gateway. | network settings, the Ethernet cable not being |
| An explicit IP address can also be used. | plugged in, the DSL modem not being in |
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| synch, or if the specified IP address does not |
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| allow a ping. |
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| Make sure your Ethernet cable is plugged in |
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| and powercycle your DSL modem. Use the |
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| “Retry” button to try the test again. |
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DNS Test | The DNS Test will determine the currently defined DNS | This test can fail if the DNS server is invalid. |
| servers, attempt to ping them, and upon a successful ping, | If you entered static IP information, ensure you |
| will resolve a specified hostname to an IP address. | entered the DNS servers correctly. |
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Installation Guide for Customer | Page 30 |
©2001 SBC Advanced Solutions, Inc. All rights reserved |
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