Scientific Atlanta DPR300 Series manual Frequently Asked Questions, Internet Installation

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WebSTAR DPR300 Series Cable Modem Gateway User’s Guide

Frequently Asked Questions

Internet Installation

Q.What if I don’t subscribe to cable TV?

A.If cable TV is available in your area, high-speed data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on available broadband services, including high-speed Internet access.

Q.How do I arrange for installation?

A.Professional installation from your cable service provider may be provided. Professional installation also ensures proper cable connection to the cable modem gateway and to your device(s), and ensures proper configuration of all hardware and software settings. Contact your cable service provider for more information about installation.

Q.How does the WebSTAR Cable Modem Gateway connect to my computer and other devices?

A.The cable modem gateway connects to your computer and other devices through the USB port, the 10/100BaseT Ethernet ports, an optional wireless connection, or the optional HPNA port. If your computer(s) or other devices are not equipped with the appropriate networking interfaces, contact your cable service provider. These items may often be upgraded or purchased from your local computer or office supply retailer, or from your cable service provider.

Q.Once my cable modem gateway is connected, how do I access the Internet?

A.Your local cable service provider becomes your Internet Service Provider (ISP), offering a wide range of services including e-mail, chat, news, and information services. Your cable service provider also supplies the software you will need.

Q.Can I watch TV and surf the Internet at the same time?

A.Absolutely! If you subscribe to cable television service, you can watch TV and use your cable modem gateway at the same time by connecting your TV and your cable modem gateway to the cable network using an optional cable signal splitter.

Q.How many devices can I connect to the cable modem gateway?

A.A single cable modem gateway is able to support up to 253 devices. However, under normal circumstances, the number of devices connected should be a much lower number. Contact your cable service provider for more information on the maximum number of devices to connect to the cable modem gateway in order to maintain optimal network performance.

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Contents DPR300 Series Cable Modem Gateway Introduction Benefits and FeaturesImportant Rules for Safe Operation This GuidePlacement Cleaning the EquipmentRead and Retain These Instructions Lightning and Power Surges AccessoriesVentilation OverloadingPower Sources Power Cord ProtectionDamage that Requires Service GroundingWhat’s In the Carton? Front Panel Description Back Panel Description Where is the Best Location for My Cable Modem Gateway? Minimum System Requirements for PCs What are the System Requirements for Internet Service?Minimum System Requirements for Macintosh System Requirements for an Ethernet ConnectionDo Not Have a High-Speed Internet Access Account How Do I Set Up My High-Speed Internet Access Account?Already Have an Existing High-Speed Internet Access Account How Do I Connect My Devices to Use the Internet? Connecting and Installing Internet DevicesTo connect devices To install the cable modem gateway Configuring TCP/IP on Your Internet Devices How Do I Configure TCP/IP Protocol?To configure Windows 95/98/98SE/ME systems To configure Windows XP systems To configure Windows 2000 systemsTo configure Macintosh systems Installing USB Drivers How Do I Install USB Drivers?To install Windows 98SE and ME USB drivers To install Windows XP drivers To install Windows 2000 driversCannot connect to the Internet How Do I Troubleshoot My Internet Service Installation?My cable modem gateway does not register a cable connection To renew the IP Address for Windows 95/98/98SE/ME systems Need to renew the IP address on my PCDo I Need to Configure the TCP/IP Protocol on My Computer? What are the Wiring Requirements for Ethernet Networking?What are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect?How Do I Select and Place Ethernet Network Devices? Where is the Best Location for My Ethernet Network Devices?How Do I Connect Ethernet Network Devices? Connecting Ethernet DevicesTo connect Ethernet devices Do I Need to Install USB Drivers on My Computer? What are the Wiring Requirements?What are the Requirements for USB Network Devices? How Many USB Devices Can I Connect?How Do I Select and Place USB Network Devices? Where is the Best Location for My USB Network Devices?How Do I Connect USB Network Devices? Connecting USB DevicesTo connect USB devices How Many Wireless Devices Can I Connect? What are the Requirements for Wireless Network Devices?What are the Requirements for Wireless Networking? Where is the Best Location for My Wireless Network Devices? How Do I Select and Place Wireless Network Devices?Installing Wireless Network Devices How Do I Install Wireless Network Devices?To install wireless network devices How Many Hpna Devices Can I Connect? What are the Telephone Wiring Requirements?How Do I Select Hpna Devices? Where is the Best Location for My Hpna Devices?How Do I Connect Home Phoneline Networking Devices? Connecting Home Phoneline Networking DevicesTo connect home phoneline networking devices Configuring the Cable Modem Gateway How Do I Configure the Cable Modem Gateway?About Your Modem Page Example Field Name Description About Your Modem Page DescriptionSetup Page Example Setting Configuration OptionsBasic Settings Setup Page Section HeadingsAdvanced Settings Firewall Wireless Configuring Your Password SettingsSetting Up Your Password Setup Basic Settings Password Settings Page ExampleSetup Basic Settings Network Configuration Page Example Configuring the Default SettingsSetup Basic Settings Network Configuration Page Description Setup Basic Settings IP Management Page Example Configuring and Managing IP AddressesFunction Keys Setup Basic Settings IP Management Page Description Setup Advanced Settings Options Page Example Enabling and Disabling Advanced FeaturesSetup Advanced Settings Options Page Description Setup Advanced Settings IP Filtering Page Example Configuring IP Address FiltersSetup Advanced Settings IP Filtering Page Description Setup Advanced Settings MAC Filtering Page Example Configuring MAC Address FiltersSetup Advanced Settings MAC Filtering Page Description Setup Advanced Settings Port Filtering Page Example Configuring and Enabling TCP and UDP Port FiltersSetup Advanced Settings Port Filtering Page Description Setup Advanced Settings Port Forwarding Page Example Configuring Port Forwarding for Local IP AddressesConfiguring TCP/UDP Port Triggers Setup Advanced Settings Port Forwarding Page DescriptionSetup Advanced Settings Port Triggers Page Description Setup Advanced Settings Port Triggers Page ExampleSetup Advanced Settings DMZ Host Page Example Configuring the DMZ HostSetup Advanced Settings DMZ Host Page Description Setup Firewall Web Filters Page Example Configuring Web Page Filtering and Firewall ProtectionContent Filtering Setup Firewall Web Filters Page DescriptionWeb Features Section HeadingsSetup Firewall Event Logging Page Example Configuring Firewall Event Logging and E-mail AlertsKeyword List Domain ListSetup Firewall Event Logging Page Description Setup Wireless Basic Page Example Configuring Your Wireless Access Point ParametersWebSTAR Setup Wireless Basic Page DescriptionSetup Wireless Privacy Page Example Setup Wireless Privacy Page Description Setup Wireless Advanced Page Example Configuring Wireless Data Rates and WiFi ThresholdsSetup Wireless Advanced Page Description How Do I Monitor the Cable Modem Gateway? Signal Page ExampleViewing the Status and Quality of Network Communications Signal Page Description Status Page Example Accessing the StatusStatus Page Description Log Page Example Viewing Cable Modem Gateway Operational StatusInternet Installation Frequently Asked QuestionsWhat do the front panel status indicators mean? Wireless Networking OptionalWhy am I unable to use my wireless network devices? Home Phoneline Networking Optional Having Difficulty? There is no dial tone when I lift the telephone handsetDisclaimer TrademarksDocumentation Copyright Notice Software Use NoticeUnited States FCC Compliance FCC ComplianceFCC Declaration of Conformity Canada EMI RegulationIf You Need Technical Assistance For Information