Sprint Nextel EX720 quick start Troubleshooting

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Troubleshooting

For a more complete listing of errors and possible solutions, please see the user guide or online Help. You may also visit www.sprint.com or contact Sprint Customer Service (see page 14).

Problem/error

Solution

 

 

The Express Card Modem has no power.

Ensure the following:

(The LED indicator is off.)

The Express Card

 

Modem is properly

 

inserted.

 

The computer is

 

turned on and not in

 

suspend mode

 

(Windows) or sleep

 

mode (Mac).

 

 

No service is available.

Try the following:

(The LED indicator is off.)

Reorient your

 

computer.

 

If you are inside a

 

building or near a

 

structure that may

 

be blocking the

 

signal, change the

 

position or

 

location of your

 

computer.

 

Check with Sprint

 

— a network or

 

account problem

 

may be preventing

 

the Express Card

 

Modem from

 

obtaining service.

 

 

Using Your Modem

Section 2B. Using Your Express Card Modem

15

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Contents Quick Start Guide Page Page Table of Contents 3C. Important Safety Information Welcome to Sprint Your Sprint Mobile Broadband Express Card Modem How to Use This Guide Page Introducing the Sprint Moblie Broadband Express Card Modem Introducing the Sprint Mobile Broadband Express Card Modem Your Sprint Mobile Broadband Express Card ModemPackage Contents Care and Maintenance Installing and Using the Express Card Modem Installing the Software Installation process has two stagesInstalling the Software on a Windows Computer System RequirementsInstalling the Software on a Mac Computer Double-click the System Preferences iconSoftware Using Your Express Card Modem Starting the Windows Software Starting the Mac SoftwareActivating Your Express Card Modem Using the PC Card Adapter Viewing the User GuideRemoving the Express Card Modem Contacting Sprint Customer Service Attaching an External AntennaTroubleshooting Using Your Express Card Modem Technical Specifications, Regulatory and Safety Information Technical Specifications LED Overview Environmental Specifications Mechanical Specifications Software SpecificationsTransmitter Specifications QPSK/HPSKReceiver Specifications Hardware Specifications MiscellaneousRegulatory Information Regulatory NoticesRegulatory Information Trademarks CopyrightLimitation of Liability Additional Information and Updates Regulatory Information Important Safety Information Safety and HazardsImportant Notice Important Safety Information Novatel Wireless Limited Warranty and Liability Limited Warranty and Liability Novatel Wireless Limited Warranty and Liability
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