Sony MicroTower manual Calling SOS, Getting Help, To place a call to SOS

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Getting Help

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Calling SOS

The SOS application enables you to exchange information with a Sony Customer Support Representative (CSR). Here’s how it works:

❑Type your name, phone number, and the problem details in the SOS window.

❑Dial the SOS hotline with a single click of the mouse.

❑Specify the access level for the CSR.

❑The CSR resolves the problem.

Before using SOS, make sure the computer is connected to a phone line and telephone as described in “Connecting the Phone Line and Phone” on page 9. If you do not have a phone line connected to your computer, you can place a voice call to SOS by dialing 1-888-4SONYPC (1-888-476- 6972). SOS support is available at no charge for 90 days from the original date of purchase.

To place a call to SOS

1Click the Start button on the Windows 98 taskbar.

2Point to Programs, point to VoiceView, and then click VoiceView. The SOS window appears.

3In the SOS window, type your name, phone number, and a description of the problem. This information cannot be seen by the

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Contents Vaio MicroTower User Guide Owner’s Record Safety InformationFCC Part Regulatory InformationTelephone Consumer Protection Act Contents Vaio MicroTower User Guide Getting Started With Vaio SpaceComputer Basics ContentsViii About the User Guide WelcomePage Choosing a Location for Your Computer Setting Up Your Vaio MicroTowerVaio MicroTower User Guide Setting Up Your Vaio MicroTower Connecting the Sony Multimedia Computer DisplayConnecting a Display, Speakers A Microphone To remove the palmrest Connecting the Optional PalmrestConnecting the Keyboard and Mouse Connecting the Phone Line and Phone Connecting the Power Cords Connecting Enables You To For Details Connecting PeripheralsIf your system includes the Sony Multimedia Computer Display Connecting a Television Audio/Video OutCable From Display Back of TV Cable From Display Back of TV Audio splitter not included Connecting a Printer Connecting a Joystick or Midi Instrument To connect an i.LINK IEEE-1394 device Connecting an i.LINK IEEE-1394 Equipped DeviceTo connect an S/PDIF device Connecting an S/PDIF Equipped Digital Audio DeviceTo connect an S-Link Control A1 device Connecting an S-Link Control A1 Equipped DeviceConnecting a Universal Serial Bus Device Connecting a Digital Still Camera or Other Serial Peripheral Starting Your Computer Registering Windows Registering Your Computer To take the computer out of standby mode Using the Standby ModeStandby Mode Indicators To put the computer in standby modeTo shut down your computer Shutting Down Your ComputerTo start Vaio Space Starting Vaio SpaceCenter Name and Icon Contains Description Vaio Space CentersTo go to a center within Vaio Space Navigating through Vaio SpaceGetting Started With Vaio Space Button Function Vaio Space ControlsTo launch the Software Center Using the Software CenterOther Software Center Functions Action Procedure Program Description Using the Audio-Video CenterCategory Description Using the Online CenterTo launch the Online Center Using Tool Center Tools Using the Tool CenterTo exit Vaio Space Using the Help CenterExiting Vaio Space To launch the Help CenterPage Getting Help Vaio MicroTower User Guide To place a call to SOS Calling SOSGetting Help Vaio MicroTower User Guide Options Descriptions My software program locks up or crashes TroubleshootingMy computer won’t start My computer locks upCannot play a DVD-ROM disc Vaio MicroTower User Guide My DVD-ROM drive tray won’t openCannot play a CD-ROM disc My speakers have no sound My microphone doesn’t work Vaio MicroTower User Guide My modem connection is slowMy modem doesn’t work My mouse doesn’t work Can’t find the Windows taskbar Vaio MicroTower User Guide My keyboard doesn’t workUsing the System Recovery CDs Vaio MicroTower User Guide To use the System Recovery CDs Insert the Sony System Recovery CD in the DVD-ROM driveTo use the Application Recovery CDs Using the Application Recovery CDsPage Upgrading and Maintaining Your Vaio MicroTower To insert an add-in board Inserting an Add-in BoardUpgrading and Maintaining Your Vaio MicroTower Adding Memory To install memoryAlign the Dimm over the socket To replace the lithium battery Replacing the Lithium BatteryUpgrading and Maintaining Your Vaio MicroTower Installing an Internal Hard Disk Drive Upgrading and Maintaining Your Vaio MicroTower Vaio MicroTower User Guide Upgrading and Maintaining Your Vaio MicroTower Vaio MicroTower User Guide To remove the left-side panel Removing the Left-Side PanelTo remove the bottom panel Removing the Bottom PanelTo remove the front panel Removing the Front PanelTo detach the diskette drive Detaching the Diskette DriveTo replace the diskette drive Replacing the Diskette DriveTo replace the bottom panel Replacing the Bottom PanelTo replace the front panel Replacing the Front PanelTo replace the left-side panel Replacing the Left-Side PanelKey Description Using the KeyboardVaio MicroTower User Guide Key Description Light Off Changing the Function of the Programmable ButtonsComputer Basics Term Description Using the MouseTo set up the mouse for left-hand use Setting Up the Mouse for Left-Hand UseTo use the drive Using the DVD-ROM DriveTo use the diskette drive Using the Diskette DrivePage Other Information On the Power SourceOn Disposal of the Lithium Battery Other Information On InstallationOn Handling On Upgrading the System On Moisture CondensationOn Handling CD-ROM and DVD-ROM Discs On Using the Hard Disk DriveOn Cleaning CD-ROM and DVD-ROM Discs On Handling DiskettesPage Limited Warranty Statement Vaio MicroTower User Guide Index Vaio MicroTower User Guide Index SOS Index

MicroTower specifications

The Sony MicroTower is an innovative desktop computing solution designed to combine robust performance with compact elegance. With an aim to meet the diverse needs of both professionals and casual users, the MicroTower boasts a range of features and technologies that elevate it above traditional desktop models.

One of the defining features of the MicroTower is its sleek and minimalist design. Measuring just a fraction of the size of standard desktop towers, it fits seamlessly into any workspace, whether at home or in an office setting. This compact form factor does not compromise functionality. The MicroTower comes equipped with powerful processing capabilities, typically ranging from Intel’s latest Core i5 or i7 processors, ensuring that users can handle demanding applications and multitask efficiently.

In terms of storage, the MicroTower offers various configurations, including SSD and HDD options, which cater to different user preferences. The inclusion of solid-state drives ensures lightning-fast boot times and quick access to files, while additional hard drive space provides ample room for data storage. This flexibility is ideal for users requiring speed without sacrificing capacity.

Graphics performance is another area where the MicroTower shines. Depending on the model, users can access high-performance integrated graphics or opt for discrete graphics cards, making it suitable for everything from basic productivity tasks to gaming and graphic design. This adaptability allows users to harness the full potential of their applications, whether they are working on presentations or enjoying the latest video games.

Connectivity is a priority with the MicroTower, featuring multiple USB ports, HDMI outputs, and Ethernet connections. This range of ports enables users to connect various peripherals and external devices easily. Additionally, many models come with built-in Wi-Fi and Bluetooth capabilities, allowing for wireless connectivity and integration with other smart devices.

Another notable characteristic is the energy efficiency of the MicroTower, with power-saving technologies ensuring minimal energy consumption without compromising performance. This eco-friendly design allows users to contribute to sustainability efforts while enjoying high-speed computing.

Overall, the Sony MicroTower stands out as a versatile and powerful desktop solution that brings together advanced technology, stylish design, and efficient performance, catering to a wide array of user needs and preferences. Whether for work or play, the MicroTower is an excellent choice for those looking to maximize their computing experience within a compact footprint.
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