Sony PCV-RS500 quick start Support Options, Immediate Help and Support

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Support Options

Sony provides several options to help solve common problems or to locate technical support for your VAIO® computer. This section describes all available resources and offers suggestions on how to access this information for maximum results.

Immediate Help and Support

You can locate helpful information immediately by consulting your hard copy guides and supplements, or by accessing the online Computer User Guide and the individual software Help files.

Your computer is supplied with these support options:

VAIO® Computer Quick Start — The Quick Start contains information on how to set up your computer quickly and easily. You can find instructions on how to plan an ergonomic work space, connect power cords, cables and peripheral devices, and register your computer with Sony®.

VAIO® Computer User Guide — The online User Guide provides information about configuring, maintaining, and upgrading your computer. This support resource offers a variety of available topics, enabling you to quickly view specific information using context-sensitive search features. To access the online guide:

1 Click Start in the Windows® taskbar, then click Help and Support.

2 From the VAIO Help And Support Center menu, click VAIO User Guide.

Specifications — The online specifications sheet describes the hardware and software configuration of your VAIO computer. To view this online information go to http://www.sony.com/pcsupport.

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Contents Vaio Computeer Quick Start Page Owner’s Record Safety Information and Caution Page Declaration of Conformity Regulatory InformationFCC Part Telephone Consumer Guidelines Canada Telephone Consumer Protection Act of 1991 United StatesDo not handle damaged or leaking lithium batteries Disposal of Lithium BatteryAvis De L’industrie Canada Industry Canada NoticeMacrovision license Licence MacrovisionContents Troubleshooting Support Options Getting Started Unpacking Your Computer Computer and supplied accessoriesOnline Documentation ManualsOther Hard Disk Drive RecoveryLocating Controls And Ports Optical drive About the Front PanelFront panel Power button Floppy disk drive access indicatorStandby indicator Memory Stick media slot and access indicator†Additional information Power indicator VaioSmartMedia card slot† Universal Serial Bus USB 2.0 portsBack panel About the Back PanelAC Input port Mouse portPrinter port Headphones jackMonitor port Microphone jackConnection for a TV coaxial cable supplied About the Keyboard Volume ControlVaio Keyboard FunctionDirectional Stand byArrows ApplicationsRemote control About the Remote ControlJump button Mute buttonEnter button REC Stop button Press to stop recording REC buttonStandby button Volume buttonAudio button TV/VIDEO buttonInserting batteries into the remote control To set up the remote controlVaio Computer Quick Start Setting Up Your Computer To connect a display Connecting a Display MonitorTo connect the speakers Connecting the SpeakersTo connect the keyboard and mouse Connecting the Keyboard and MouseTo use an optical mouse To connect the telephone and modem cables Connecting the Telephone and Modem CablesTo connect the telephone and modem cables To connect the modem cable directly to the computer Connecting the Power CordsTo connect the power cords To turn on your computer Turning On Your ComputerRegistering Your Computer To turn off your computer About the power buttonTurning Off Your Computer My computer does not start TroubleshootingWhat can I do if my computer or software stop responding? Immediate Help and Support Support OptionsClick Welcome to Vaio life Resources for Additional Help and SupportSony Online Support Web site Example Sony Customer Information Services CenterSony Electronics Inc