Sony PCV-RS710 quick start Support Options, Immediate Help and Support

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Support Options

Sony provides several options to help solve common problems or to locate support for your VAIO® computer. This section describes all available resources and offers suggestions on how to access this information for maximum results.

Immediate Help and Support

You can locate helpful information immediately by consulting your hard copy guides and supplements, or by accessing the online Computer User Guide and individual software Help files.

Your computer is supplied with these support options:

VAIO® Computer Quick Start — The Quick Start contains information on how to set up your computer quickly and easily. You can find instructions on how to connect power cords, cables and peripheral devices, and register your computer with Sony®.

VAIO® Recovery Options Guide Provides information about restoring individual software programs, software drivers, drive partition(s), or your entire hard disk drive to the original factory installed settings.

VAIO® Computer User Guide — The online User Guide provides information about configuring, maintaining, and upgrading your computer. This support resource offers a variety of available topics, enabling you to quickly view specific information using context-sensitive search features. To access the online guide:

1 Click Start in the Windows® taskbar, then click Help and Support.

2 From the VAIO Help And Support Center menu, click VAIO User Guide.

Specifications — The online specifications sheet describes the hardware and software configuration of your VAIO computer. To view the online specifications sheet:

1 Connect to the Internet.

2 Go to the Sony online support Web site at http://www.sony.com/pcsupport.

3 Click the Documentation button and follow the on-screen instructions to locate your model’s specifications sheet.

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Contents PCV-RS710 Series Quick Start Page Owner’s Record Safety Information and Caution Page Declaration of Conformity Regulatory InformationFCC Part Telephone Consumer Guidelines Canada Telephone Consumer Protection Act of 1991 United StatesDisposal of Lithium Battery Licence Macrovision Industry Canada NoticeAvis De L’industrie Canada Macrovision LicenseContents Vaio Computer Quick Start Computer and supplied accessories Getting StartedUnpacking Your Computer Online documentation ManualsOther Hard disk drive recoveryVaio Computer Quick Start Optical drive Locating Controls And PortsAbout the Front Panel Front panelFloppy disk drive Floppy disk drive access indicatorPower button Standby indicatorUniversal Serial Bus USB 2.0 ports‡ Power indicator VaioAdditional information Secure Digital SD/MultiMediaCard MMC memory card readerMouse port About the Back PanelBack panel AC Input portMicrophone jack Headphones jackPrinter port Monitor portConnection for a TV coaxial cable supplied Function Volume ControlAbout the Keyboard Vaio KeyboardApplications StandbyDirectional ArrowsRemote control About the Remote ControlREC Stop button Press to stop recording REC button Mute buttonJump button Enter buttonTV/VIDEO button Volume buttonStandby button Audio buttonApplication Close button To set up the remote controlInserting batteries into the remote control Tools buttonSetting Up Your Computer Connecting a Display MonitorTo connect a display To connect the speakers Connecting the SpeakersTo connect the keyboard and mouse Connecting the Keyboard and MouseConnecting the Telephone and Modem To connect the modemTo connect the telephone and modem To connect the telephone and modem To connect the power cords Connecting the Power CordsTurning On Your Computer Registering Your ComputerTo turn on your computer About the power button Turning Off Your ComputerTo turn off your computer My computer does not start TroubleshootingWhat can I do if my computer or software stop responding? Immediate Help and Support Support OptionsResources for Additional Help and Support Sony online support Web siteClick Welcome to Vaio life Example Sony Customer Information Services CenterPage Page 232029802