Troubleshooting
This section describes how to resolve common problems.
My computer does not start.
❑Verify that the computer is plugged into a power source and that it is turned on. Check that the power indicator is lit on the front panel of the computer.
❑Confirm that a disk is not in the floppy disk drive* (unless you are using a bootable floppy disk).
❑Confirm that a CD or DVD is not in an optical drive (unless you are using bootable media).
❑Confirm that the power cord and all cables are connected firmly.
❑If you plugged the computer into a power strip or Uninterruptible Power Supply (UPS), make sure the power strip or UPS is turned on and working.
❑Verify that the monitor is plugged into a power source and turned on.
If your computer has a
❑Verify that the brightness or contrast control dials are adjusted correctly. (See the manual supplied with your display for details.)
❑Confirm that the computer is not in Stand by mode by pressing any key on the keyboard.
What can I do if my computer or software stop responding?
You can try to locate and close the software program that has stopped responding.
1Press the Ctrl+Alt+Delete keys. The Windows Task Manager window appears.
2From the Applications tab, locate the software program that has the status message, “Not responding.”
3Select the software program that has a Not Responding status and click End Task. Windows attempts to close the program.
*Certain VAIO computers are not equipped with a floppy disk drive. You can purchase this equipment separately.
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