No picture
•Make sure the unit’s AC power adaptor cord is connected securely to the DC input jack.
•Make sure the AC power adaptor cord is connected to the wall securely.
•If a black screen appears, press the MENU/SNOOZE button to turn the LCD panel back on.
•Check the video file you are playing is a supported video/container format.
No sound/Poor sound
•Good picture, no sound - Check the volume control.
•Disconnect your headphones.
•Quality depends on content provided by the video content provider as well as your connected bandwidth.
•Due to the nature of Internet video, not all videos will contain sound.
•Check the file you are playing is a supported audio format.
General
•In the event of a power failure the alarm functions will not work until the power is restored.
•The unit’s indicator light is orange - Press MENU/SNOOZE button to turn the LCD panel on.
•Video saved to My Video Links does not play - Videos removed by the video content provider may no longer be accessible.
•The unit will not play music or video files that contain copy protection.