Dell T710 owner manual Troubleshooting a Damaged System

Page 164

Troubleshooting a Damaged System

WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.

1Open the system. See "Opening the System" on page 85.

2Remove the cooling shroud. See "Removing the Cooling Shroud" on page 87.

3Ensure that the following components are properly installed. See "Installing System Components" on page 79.

Expansion cards

Power supplies

Fans

Processors and heat sinks

Memory modules

Hard-drive carriers

4Ensure that all cables are properly connected.

5Replace the cooling shroud. See "Installing the Cooling Shroud" on page 88.

6Close the system. See "Closing the System" on page 86.

7Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

8Run the system board tests in the system diagnostics. See "Running the Embedded System Diagnostics" on page 182.

If the tests fail, see "Getting Help" on page 193.

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Troubleshooting Your System

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Contents Dell PowerEdge T710 Systems April Contents Processor Settings Screen Power Management ScreenUefi Boot Settings Screen Other Information You May NeedEntering the iDRAC Configuration Utility Removing the Cooling Shroud Installing the Cooling ShroudInstalling a Hard Drive Into a Installing an Optical or Tape DriveGeneral Memory Module Installation Mode-Specific Guidelines Installing Memory ModulesRemoving the Chassis Intrusion Switch Installing the Chassis Intrusion SwitchInstalling an Integrated Storage Installing an Integrated Storage Controller145 149152 156176 Troubleshooting Power Supplies 165166 193 185186 Accessing System Features During Startup Configurator documentationF11 See the BMC or iDRAC user documentationFront-Panel Features and Indicators USB connectorsDrives Ports are USB 2.0-compliantPower button causes the system to Power to the system is turned offPerform a graceful shutdown before SecondsLCD Panel Features LCD Panel Features Buttons Description Left Setup Menu Home ScreenView Menu Hard-Drive Status Indicators Drive-activity indicator greenDrive-status indicator green and amber About Your System CarrierSeconds, and off six seconds About Your System TimeRebuild aborted Back-Panel Features and Indicators Back-Panel Features and Indicators About Your SystemPower supply Wide card in slotsSupports one full-height, full-length 30.99-cm 12.2-in, x16 wide cardGuidelines for Connecting External Devices Video connectorSerial connector Security cable slot Connects a cable lock to the systemNIC Indicator Codes Power Indicator Codes LCD Status Messages Disabled, temp Power cycleBattery Battery E1211 RAIDE122C CPU Power Fault. PowerE122A Cycle ACE1410 Internal Error Configuration. configurationBios revision Error. PowerCheck error E1610 Power Supply #Power supply E1614 Power Supply # ### W errorE1620 Power Supply # Power errorE1624 Lost power E1626 Power SupplyError on Bus Error on SlotE1714 Unknown error E1711 PCI parityFault. Review E1920 iDRAC6 UpgradeE1810 Hard drive ## Clear SEL E1812 Hard drive ##Configuration Configured butUnusable Check DIMMs E2013 Bios unable to Failure. PowerTimer error E2019 Parity errorE2018 Programmable E201A SuperIOPOST. Check Screen Message E2023 Bios Unable to E201D Shutdown testE201E Post memory Test failureE2110 Multibit Error Disabled on##. Power On Dimm ##Errors I1920 iDRAC6 UpgradeConfig. provide I1911 LCD Log FullSolving Problems Described by LCD Status Messages Removing LCD Status MessagesSystem Messages Rebooting Power requiredAlert! iDRAC6 not RespondingAlert! Power System bootMemory disabled Fatal errorMode detected Is installed onSystem board Please run Setup CPU x installedBootable media is CPUs withDifferent cache Sizes detectedConfiguration on ErrorCorrect Connectors Gate A20 failure Each CPU shouldAccessible USB Disabled. IfDisabled Keyboard fuse hasMirror mode Installed Pairs. Pairs must Be matched in size and geometryMemory set to Memory testsNo boot device No timer tickError Expected AvailableRead fault Requested sector not found Plug & PlayQuad rank Dimm Detected afterSeek error Sector not foundSeek operation Shutdown failureSetup program DIMMs shouldFollowing DIMMs should Match in size Following DIMMs shouldTimer chip Will now resetCounter 2 failed Honored. SystemSystem Services Protected modeUnable to launch Image. SystemInstalled Error has causedSystem reset Dimm mismatchCode update System will RebootPanel is not Loaded for Processor nConfiguration is Memory ConfigurationWrite fault Write fault on selected drive Not optimal.Other Information You May Need Diagnostics MessagesAlert Messages Using the System Setup Program and Uefi Boot Manager Choosing the System Boot ModeEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys System if any changes were madeSystem Setup Options Memory Settings Screen onProcessor Settings Sata SettingsSpecify related features and options. See Serial Power ManagementFans, and memory modules with preconfigured or Report Keyboard ErrorsMemory Settings Screen Option Description 64-bit Processor Settings ScreenExecute Disable Sata Settings Screen Boot Settings ScreenIntegrated Devices Screen PCI IRQ Assignment Screen Serial Communication ScreenPower Management Screen Embedded Server Management Screen OptionalSystem Security Screen Enables or disables the NMI feature Exit Screen Entering the Uefi Boot ManagerIs restored Using the Uefi Boot Manager Navigation Keys Uefi Boot Manager ScreenUefi Boot Settings Screen System Utilities ScreenSystem and Setup Password Features Using the System PasswordType your new system password Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management IDRAC Configuration Utility Entering the iDRAC Configuration UtilityUsing the System Setup Program and Uefi Boot Manager Inside the System Installing System ComponentsRecommended Tools Inside the System Installing System Components Power Supplies System cover PCIe expansion card slotsRemoving a Power Supply Installing a Power Supply Blank Installing a Power SupplyRemoving a Power Supply Blank Front Bezel Removing the Front BezelOpening the System Installing the Front BezelOpening and Closing the System Closing the System System cover System feetCooling Shroud Removing the Cooling ShroudInstalling the Cooling Shroud Removing and Installing the Cooling Shroud Cooling shroudMixed SAS/SATA Hard-Drive Configurations Hard DrivesRemoving a Hot-Swap Hard Drive Installing a Hard-Drive BlankRemoving a Hard-Drive Blank Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Release button Removing a Hard Drive From a Hard-Drive CarrierInstalling a Hard Drive Into a Hard-Drive Carrier Optical and Tape Drives Removing an Optical or a Tape DrivePower and data cables Installing System Components Drive bay screw slotsInstalling an Optical or Tape Drive Installing System Components General Memory Module Installation Guidelines System MemoryMode-Specific Guidelines Mode Module Size 100Dual Processor Available101 Memory Optimizer16-GB1 Advanced Vacant102 Memory Advanced Vacant All16-GB1 Vacant All Mirroring Vacant 16-GB1Mode Module 103Size Memory Optimizer Mirroring VacantInstalling Memory Modules 11. Installing and Removing a Memory Module Memory module 105Removing Memory Modules 107 ProcessorsRemoving a Processor 12. Installing and Removing the Heat Sink Heat sink 109 Processor shieldInstalling a Processor 111 14. Keeping the Processor Parallel to the Socket16. Installing a Processor Socket-release lever 112113 Expansion Card Installation Guidelines Expansion Cards114 2,5,3 All other NICs 2,5,3,1Installing an Expansion Card 115Installing System Components 117 Removing an Expansion Card 119 Installing the Internal SD ModuleInternal SD Module 18. Installing the Internal SD Module Release tabRemoving the Internal SD Module 121Removing an Internal SD Flash Card Installing an Internal SD Flash CardInternal SD Flash Card Internal USB Memory Key 123124 NIC Hardware Key 125Iscsikey connector 127 RAID BatteryRemoving a RAID Battery Installing a RAID Battery 21. Removing and Installing a RAID Battery RAID battery129 Chassis Intrusion SwitchRemoving the Chassis Intrusion Switch Intrusion connector on the system board 130Installing the Chassis Intrusion Switch 131Integrated Storage Controller Card Removing an Integrated Storage Controller CardCard guides Cable connectors133 Installing an Integrated Storage Controller Card 135 Installing an Integrated Storage Controller Card CarrierRemoving an Integrated Storage Controller Card Carrier Cooling Fans Removing a Cooling-Fan ModuleFan cage Installing a Cooling-Fan Module137 Fan Cage Removing the Fan CageInstalling a Fan Cage 139Installing a VFlash Media Installing an iDRAC6 Enterprise CardVFlash Media Optional Removing a VFlash Media141 Removing an iDRAC6 Enterprise Card VFlash media slot VFlash SD card143 System Battery Replacing the System Battery145 Control Panel Assembly Service-Only ProcedureRemoving the Control Panel Assembly Installing System Components 147 Installing the Control Panel Assembly 149 SAS Backplane Service-Only ProcedureRemoving the SAS Backplane Available only with 3.5 SAS backplane 150 Installing the SAS Backplane 151System Board Service-Only Procedure Removing the System Board153 Installing the System Board Carrier release tab Release pin155 Power Distribution Board Service-Only Procedure Removing the Power Distribution BoardSecuring tabs Power distribution board157 Installing the Power Distribution Board 159 Troubleshooting External ConnectionsTroubleshooting Your System Troubleshooting the Video Subsystem Troubleshooting a USB Device161 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 163 Troubleshooting a Damaged System 165 Troubleshooting the System BatteryTroubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a FanTroubleshooting System Memory 167Troubleshooting Your System 169 Troubleshooting an Internal SD CardIf the problem is not resolved, see Getting Help on Troubleshooting an Internal USB Memory Key If the problem is not resolved, see Getting Help on 170171 Troubleshooting an Optical DriveTroubleshooting a Tape Backup Unit Troubleshooting an External Tape Drive 173 Troubleshooting a Hard Drive Troubleshooting a Storage Controller 175Troubleshooting a SAS or SAS RAID Controller 177 Troubleshooting Expansion Cards Troubleshooting the Processors 179Troubleshooting Your System Using Online Diagnostics 181Running the Embedded System Diagnostics Embedded System Diagnostics FeaturesWhen to Use the Embedded System Diagnostics Embedded System Diagnostics Testing Options Using the Custom Test OptionsSelecting Devices for Testing Click the testing option in the Main Menu windowSelecting Diagnostics Options Viewing Information and ResultsSystem Board Jumper Settings Description Default The password feature is enabled pinsBoot pins System Board JumpersSystem Board Connectors 186187 188 SAS Backplane Board Connectors Cable connectorJbbpwr power connector Jsasb cable connector 189Jsigbbbp hard drive indicator cable connector 190Power Distribution Board Connectors 191Disabling a Forgotten Password Getting Help Contacting Dell193 194 Glossary 195Amperes AC Alternating current 196 CPU Central processing unit. See processor DC Direct current197 198 199 Mm Millimeters Ms Milliseconds200 201 System memory See RAM202 TCP/IP Transmission Control Protocol/Internet Protocol203 204 Index Using Dell PowerEdge Diagnostics205 Hard drive 206Accessing system features Power indicators, 12 207208 Integrated storage controller card, 132Memory options, 61, 63 serial communications options Keystroke209 210 211 212 213 214
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