Dell M620 owner manual Troubleshooting your system

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Troubleshooting your system

Safety first—for you and your system

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: For troubleshooting information on the M1000e enclosure components, see “Troubleshooting The Enclosure” in the Dell PowerEdge M1000e Enclosure Owner's Manual at dell.com/support/home.

Troubleshooting System Memory

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: Before performing the following procedure, ensure that you have installed the memory modules according to the memory installation guidelines for the blade.

1.Restart the blade:

a.Press the power button once to turn off the blade

b.Press the power button again to apply power to the blade. If no error messages appear, go to step 8.

2.Enter the System Setup and check the system memory setting.

If the amount of memory installed matches the system memory setting, go to step 8.

3.Remove the blade from the enclosure.

4.Open the blade.

CAUTION: The memory modules are hot to touch for some time after the blade has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components.

5.Reseat the memory modules in their sockets.

6.Close the blade.

7.Install the blade in the enclosure.

8.Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the test fails, see Getting Help.

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Contents Regulatory Model HHB Regulatory Type HHB003 Page Contents Installing The Cooling Shroud Jumpers and connectors Troubleshooting your systemUsing system diagnostics Technical Specifications System messages140 Front-Panel Features And Indicators Using USB Diskette or USB DVD/CD DrivesOff Hard-Drive/SSD indicator patternsDrive-Status Condition Indicator Pattern Seconds, and turns Off six secondsOther Information You May Need Choosing the system boot mode Responding to error messages Entering System SetupSystem setup options Using the System Setup navigation keysSystem Bios Screen System Information ScreenMemory Settings Screen Processor Settings screenSata Settings screen Boot Settings Screen Integrated Devices ScreenSerial Communications screen System profile settings screen Miscellaneous Settings System Security screenMenu Item Description Keyboard NumLock System and setup password featuresAssigning a system and/or setup password Keyboard NumLock is set to OnUsing your system password to secure your system Operating with a setup password enabled Entering the Uefi Boot ManagerUsing the Boot Manager navigation keys Boot Manager screen Embedded system managementEntering the iDRAC Settings utility IDRAC settings utilitySystem Setup Main Menu page, click iDRAC Settings Recommended tools Removing And Installing a BladeRemoving The Blade Installing The Blade Removing or Installing the BladeOpening The Blade Opening And Closing The BladeClosing The Blade Cooling shroud Inside The BladeRemoving The Cooling Shroud Installing The Cooling Shroud System MemoryProcessor DimmGeneral Memory Module Installation Guidelines Memory Socket LocationsMode-specific guidelines Processor Heat Number of DIMMs Configuration Type SinkWatts Serviceability RAS Features Reliability, Availability,Sample Memory Configurations Advanced ECC LockstepSystem Capacity Dimm Size Number Organization DIMMs Speed1R x8, 1333 MT/s Removing Memory Modules Installing Memory Modules Module Mezzanine Cards Mezzanine card installation guidelinesRemoving a Mezzanine Card Installing a Mezzanine Card Installing and Removing a Mezzanine CardManagement riser card Replacing The SD CardInternal USB key Replacing The Internal USB KeySD vFlash card Replacing The SD vFlash CardNetwork Daughter Card/LOM riser card Removing The Network Daughter Card/LOM Riser CardProcessors Installing The Network Daughter Card/LOM Riser CardRemoving a Processor Installing and Removing a Heat Sink Open 1st label Installing a Processor Installing and Removing a ProcessorReinstalling a Hard Drives/SSDs Hard drive/SSD installation guidelinesRemoving a Hard Drive/SSD Installing a Hard Drive/SSD Shutdown procedure for servicing a hard drive/SSDInstalling a hard drive/SSD in a hard-drive/SSD carrier Configuring the boot driveRemoving a hard drive/SSD from a hard-drive/SSD carrier Hard-drive/SSD backplane Removing The Hard-Drive/SSD BackplaneInstalling The Hard-Drive/SSD Backplane Removing and Installing the Hard-Drive/SSD BackplaneSystem board Removing The System BoardInstalling The System Board Removing and Installing the System BoardNvram backup battery Replacing The Nvram Backup BatteryStorage controller card/PCIe extender card Removing The PCIe Extender Card/Storage Controller CardInstalling The PCIe Extender Card/Storage Controller Card Troubleshooting your system Troubleshooting hard drives Troubleshooting USB devicesTroubleshooting processors Troubleshooting An Internal SD CardTroubleshooting the blade system board Troubleshooting the Nvram backup battery Dell Online Diagnostics Dell Embedded System Diagnostics When to use the Embedded System DiagnosticsSystem diagnostic controls Running the Embedded System DiagnosticsRunning embedded system diagnostics from an external media Least one event description is recordedSystem Board Jumper Settings Jumper Setting DescriptionSystem Board Connectors Connector DescriptionDisabling a Forgotten Password Memory ConnectorsDrives Video BatteryMezzanine Cards EnvironmentalAbove 950 m 1 F per 228 ft Viewing LCD messages System Error MessagesLCD status messages Removing LCD messagesAMP0302 Message AMP0301 MessageLCD Message AMP0303 MessageAMP0308 Message AMP0306 MessageAMP0307 Message AMP0309 MessageAMP0313 Message AMP0310 MessageAMP0312 Message AMP0314 MessageAMP0318 Message AMP0315 MessageAMP0316 Message AMP0319 MessageAMP0322 Message AMP0320 MessageAMP0321 Message ASR0000 MessageASR0008 Message ASR0002 MessageASR0003 Message ASR0100 MessageASR0105 Message ASR0103 MessageASR0104 Message ASR0106 MessageDue to thermal issues ControllerBAT0019 Message BAT0015 MessageBAT0017 Message CBL0006 MessageCPU0004 Message CPU0002 MessageCPU0003 Message CPU0005 MessageCPU0023 Message CPU0008 MessageCPU0010 Message CPU0100 MessageCPU0201 Message CPU0104 MessageCPU0200 Message CPU0202 MessageCPU0204 Message CPU0203 MessageCPU0700 Message CPU0702 Message CPU0701 MessageCPU0703 Message CPU0802 Message CPU0704 MessageCPU0801 Message CPU0803 MessageCPU0806 Message CPU0804 MessageCPU0805 Message CPU0816 MessageHWC1005 Message HWC1001 MessageHWC1002 Message HWC1006 MessageHWC2011 Message HWC2006 MessageHWC2008 Message HWC3000 MessageHWC4000 Message Issue persists, see Getting HelpHWC4015 Message Link Tuning error detected Details CPUHWC5008 Message HWC5004 MessageHWC5006 Message HWC5010 MessageHWC7004 Message HWC7002 MessageState Normal or warning stateHWC7012 Message HWC7008 MessageHWC7010 Message LNK2700 MessageMEM0004 Message MEM0002 MessageMEM0003 Message MEM0005 MessageMEM0701 Message MEM0010 MessageMEM0022 Message MEM0702 MessageMEM1205 Message MEM1012 MessageMEM1016 Message MEM1206 MessageMEM8000 Message MEM1214 MessageMEM7002 Message OSE0000 MessageOSE1003 Message Failed to boot from C Action OSE1001 Message Failed to boot from a ActionIs bootable. See system video for additional information OSE1005 Message PXE boot failed ActionPCI1306 Message PCI1302 MessagePCI1304 Message PCI1308 MessagePCI1320 Message PCI1316 MessagePCI1318 Message PCI1322 MessagePCI1348 Message PCI1344 MessagePCI1346 Message PCI1350 MessagePCI2000 Message PCI1360 MessagePCI1362 Message PCI2002 MessagePCI3008 Message PCI3004 MessagePCI3006 Message PCI3010 MessagePDR0016 Message PDR0001 MessagePDR0002 Message PDR1001 MessageCorrect drive type ConfigurationsPDR1024 Message Memory for system operationTimer during Post System PostSeat processors Have been removed Minimum configurationPST0196 Message Incorrect memory configuration Persists, see Getting HelpPSU0001 Message PST0254 MessagePST0256 Message PSU0002 MessageCircuit breaker fault Manual or on the power supply itselfPower supply Issues with the input sourcePSU1202 Message PSU0031 MessagePSU1201 Message PSU1203 MessageChanged System power inventory changeConfiguration and power consumption System may shutdownPWR1008 Message PWR1006 MessagePWR1007 Message RFM1003 MessageRFM1014 Message RFM1006 MessageRFM1008 Message RFM1016 MessageIdsdm cannot use a write-protected card RFM1024 Message Removable Flash Media is offline DetailsA copy operation that is in-progress ProperlyRFM2002 Message RFM1205 MessageRFM2001 Message RFM2004 MessagePerformance may be degraded Review installation documentationSEC0001 Message Drive bay is open Details System performance may be degradedCode = 20H System configurationMay have been comprised SEC0041 MessageSEL0002 Message Logging is disabled Details Password policiesDisabled by the user By the user Appear if the user disabled event loggingPower. If problem persists call support Older events may be overwritten and lostSEL1302 Message Non-bootable diskette detected Details SEL1300 Message No bootable media found DetailsConfiguration settings are applicable User to select a boot sourceSEL1502 Message Action Upgrade the management softwareCMC firmware versions match GroupSWC4004 Message Bios in slot number and CMCPlease update the firmware Slot number and CMCTMP0106 Message TMP0103 MessageTMP0104 Message TMP0107 MessageTMP0112 Message TMP0109 MessageTMP0110 Message TMP0113 MessageFailed FailuresTMP0115 Message TMP0121 MessageDetails Ambient air temperature is too warm or cool Action TMP0100 MessageTMP0134 Message TMP0130 MessageTMP0132 Message VLT0100 MessageVLT0103 Message VLT0102 MessageVLT0104 Message VLT0201 Message VLT0200 MessageVLT0202 Message VLT0204 Message VLT0203 MessageVLT0206 Message VLT0208 Message VLT0207 MessageVLT0209 Message VLT0212 Message VLT0210 MessageVLT0213 Message VLT0215 Message VLT0214 MessageVLT0216 Message VLT0219 Message VLT0218 MessageVLT0220 Message VLT0222 Message VLT0221 MessageVLT0224 Message VLT0226 Message VLT0225 MessageVLT0227 Message VLT0230 Message VLT0228 MessageVLT0231 Message VLT0233 Message VLT0232 MessageVLT0234 Message Diagnostic messages Alert messagesGetting help Contacting Dell
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M620 specifications

The Dell M620 is a high-performance blade server designed to deliver exceptional computing power and efficiency for enterprise applications. As part of the Dell PowerEdge M-Series lineup, the M620 is known for its flexibility, scalability, and robust feature set, making it an ideal choice for data centers looking to optimize their server infrastructure.

One of the main features of the Dell M620 is its advanced processing capabilities. It supports dual Intel Xeon E5-2600 series processors, which enable users to take advantage of the latest multi-core technology to handle demanding workloads. With support for up to 768 GB of RAM, the M620 ensures efficient memory allocation for resource-intensive applications, enhancing overall performance.

The blade server boasts a modular design that allows it to fit seamlessly into the Dell PowerEdge M1000e chassis, which can house multiple blade servers. This design not only saves physical space but also optimizes power and cooling resources, significantly reducing total cost of ownership. The M620's thermal efficiency is further enhanced by its intelligent fan control, which adjusts airflow based on workload requirements, ensuring optimal operating conditions.

In terms of storage, the Dell M620 offers flexibility with support for up to two hot-swappable hard drives. This feature facilitates easy upgrades and maintenance, allowing organizations to manage data growth efficiently. The server also supports the latest RAID technology, which provides data redundancy and enhances reliability, essential for critical business operations.

Networking capabilities are another standout feature of the M620. It provides multiple options for integrated networking, including support for up to four 1Gb Ethernet ports or 10Gb Ethernet options. This enables fast and reliable connectivity, which is crucial for data-intensive applications and virtualization environments.

Security is also a key consideration in the design of the Dell M620. It comes equipped with various security features, including Trusted Platform Module (TPM), secure BIOS, and systems management tools, ensuring a secure computing environment.

Overall, the Dell M620 blade server combines powerful processing capabilities, expandable memory, efficient design, versatile storage options, and robust networking solutions. These characteristics make it a compelling choice for organizations seeking to enhance their IT infrastructure, drive innovation, and meet the challenges of today’s digital landscape. With Dell's commitment to quality and performance, the M620 continues to be a valuable solution for enterprise customers.