Dell DR4000 owner manual Troubleshooting a Damaged System, Troubleshooting the System Battery, 126

Page 126

Troubleshooting a Damaged System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2Open the system. See "Opening the System" on page 60.

3Ensure that the following components are properly installed:

Expansion-card riser

Power supplies

Fans

Processors and heat sinks

Memory modules

Hard-drive carriers

Cooling shroud

4Ensure that all cables are properly connected.

5Close the system. See "Closing the System" on page 61.

6Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 139.

If the tests fail, see "Getting Help" on page 149.

Troubleshooting the System Battery

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.

1Re-enter the time and date through the System Setup program. See "System Setup Options" on page 41.

2Turn off the system and disconnect it from the electrical outlet for at least one hour.

126

Troubleshooting Your System

Image 126
Contents Dell DR4000 Systems Page Contents Installing the Front Bezel Embedded System ManagementOpening and Closing the System Integrated Storage Controller Card 121 139 128132 140Disabling a Forgotten Password 146 143144 Contents Accessing System Features During Startup Keystroke DescriptionFront-Panel Features and Indicators Indicator, Button Icon Description Or Connector Hard-Drive Indicator Patterns Drive-Status Indicator Pattern ConditionBack-Panel Features and Indicators Icon DescriptionIndicator, Button, or Icon Description Connector NIC Indicator Codes Nvram Card Indicator CodesIndicator Indicator Code Power Indicator Codes Green Indicator Amber Indicator Backup ProgressDiagnostic Lights Power Supply Status IndicatorDiagnostic Indicator Codes Causes Corrective Action Diagnostic Indicator Codes Causes Corrective Action System Messages Message Causes Corrective ActionsIDRAC6 is not Wait for the system System configuration If any system components Remote Bios update Retry the Bios update Mismatched processors have Ensure that all processors OS NIC interface is set Configuration. The system Modules are installed in a Memtest lane Incorrect configuration Check the hard drive Device, or USB medium Match in rank Count x,x Following DIMMs should Match in size Memory module without a Replace the memory Support.dell.com. See Unsupported Processors, memory Were just upgraded Diagnostics Messages Alert MessagesOther Information You May Need Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys Keys ActionSystem Setup Options Main ScreenBoot Settings See Boot Settings Screen on Option DescriptionMemory Settings Screen Processor Settings ScreenEnables or disables Execute Disable Memory Protection Boot Settings Screen Not installed in the same boot modeIntegrated Devices Screen PCI IRQ Assignments Screen OptionDescriptionSerial Communication Screen Serial Device 1=COM1 Serial Device 2=COM2Power Management Screen System Security ScreenPassword on TPM keys prior to enabling this optionDiagnostic screen Exit ScreenDo so by qualified support personnel or by System and Setup Password Features Using the System PasswordAssigning a System Password Using Your System Password to Secure Your System Changing an Existing System Password Using the Setup PasswordDisabling the System Password Assigning a Setup PasswordOperating With a Setup Password Enabled Deleting or Changing an Existing Setup PasswordEmbedded System Management Baseboard Management Controller Configuration IDRAC Configuration Utility Entering the BMC Setup ModuleEntering the iDRAC Configuration Utility Recommended Tools Inside the SystemInside the System Front Bezel Removing the Front BezelInstalling the Front Bezel Opening and Closing the SystemOpening the System Closing the System Cooling Shroud Removing the Cooling ShroudInstalling the Cooling Shroud Hard DrivesRemoving a Hard-Drive Blank Installing a Hard-Drive Blank Removing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive Into a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierRemoving an Internal Hard Drive Bay Installing a Hard Drive Into a Hard-Drive CarrierInternal Hard Drives Came with the productRemoving and Installing an Internal Hard-Drive Bay Installing an Internal Hard-Drive Bay Installing a Hard Drive Into a Hard-Drive Bay Cooling Fans Removing a Cooling Fan10. Removing and Installing a Fan Installing a Cooling Fan Power Supplies Removing a Power SupplyInstalling a Power Supply 11. Removing and Installing a Power SupplyGeneral Memory Module Installation Guidelines System MemoryAdvanced ECC Lockstep Mode Support Mode-Specific GuidelinesMemory Mirroring Support Memory Module Physical Available Mode Size Optimizer Independent Channel ModeRdimm Dual-Rank Memory Configuration Per Processor Removing Memory ModulesInstalling Memory Modules 12. Removing and Installing a Memory Module Expansion Card Installation Guidelines Expansion Cards and Expansion-Card RisersRemoving an Expansion Card Removing an Expansion-Card Riser Installing an Expansion Card 13. Removing and Installing an Expansion-Card Riser14. Removing and Installing an Expansion Card Installing an Expansion-Card Riser Integrated Storage Controller CardRemoving the Storage Controller Card 15. Installing and Removing the Storage Controller Card Installing the Storage Controller Card IDRAC6 Express Card Removing an iDRAC6 Express CardInstalling an iDRAC6 Express Card 16. Removing and Installing an iDRAC6 Express Card IDRAC6 Enterprise Card Removing an iDRAC6 Enterprise CardInstalling an iDRAC6 Enterprise Card Processors Removing a ProcessorInstalling System Components 18. Installing and Removing the Heat Sink 19. Installing and Removing a Processor Installing a Processor System Battery Replacing the System Battery100 20. Replacing the System Battery 101102 RAID Battery Removing the RAID Battery103 Removing the Control-PanelModule-LED Control Panel Assembly-LEDInstalling the RAID Battery 10422. Removing and Installing the Control Panel-LED 105Installing the Control-Panel Module-LED 106Front-Panel I/O Module Removing the Front-Panel I/O Module107 23. Removing and Installing the Front-Panel I/O Module 108Removing the SAS Backplane Installing the Front-Panel I/O ModuleSAS Backplane 109110 24. Removing and Installing a SAS Backplane 111Installing the SAS Backplane 112Power Distribution Board Removing the Power Distribution Board113 25. Removing and Installing the Power Distribution Board 114Installing the Power Distribution Board 115System Board Removing the System Board116 26. Removing and Installing the System Board 117Installing the System Board 118119 120 Troubleshooting Your System Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting a USB Device122 Troubleshooting a Serial I/O Device Troubleshooting a NIC123 Troubleshooting an Nvram card Troubleshooting a Wet System124 125 Troubleshooting a Damaged System Troubleshooting the System Battery126 Troubleshooting Power Supplies 127Troubleshooting System Cooling Problems Troubleshooting a Fan128 Troubleshooting System Memory 129130 Troubleshooting a Hard Drive 131Troubleshooting an Internal Hard Drive 132Troubleshooting a Storage Controller 133Troubleshooting Expansion Cards 134135 Troubleshooting Processors 136137 138 Embedded System Diagnostics Features 139Using the Custom Test Options Running the Embedded System DiagnosticsEmbedded System Diagnostics Testing Options Testing Option FunctionViewing Information and Results Selecting Devices for TestingSelecting Diagnostics Options 141142 System Board Jumper Settings Description System Board Jumpers143 System Board Connectors 144System Board Connectors Description 145Disabling a Forgotten Password 146147 148 Contacting Dell 149150 Index 151152 Post 153154 USB 155156
Related manuals
Manual 11 pages 30.54 Kb

DR4000 specifications

The Dell DR4000 is a highly regarded data deduplication and backup appliance designed to deliver reliable, efficient, and scalable data protection for businesses of various sizes. This innovative solution stands out for its ability to reduce storage requirements significantly while maintaining fast backup and recovery processes.

One of the main features of the DR4000 is its advanced deduplication technology, which minimizes redundant data storage by identifying and eliminating duplicate data blocks across backup sets. This feature dramatically reduces the amount of disk space required, allowing organizations to optimize their storage solutions and decrease associated costs. The DR4000 can provide deduplication ratios of up to 30:1, depending on the data being backed up.

The DR4000 is built on a robust architecture that combines high-performance hardware with the latest software technologies. Its dual-controller design ensures high availability and redundancy, making it a reliable solution for critical data protection tasks. The appliance is equipped with powerful processors and ample memory, enabling efficient handling of multiple backup operations simultaneously without compromising performance.

In addition to its deduplication capabilities, the DR4000 supports a wide range of backup protocols, including NFS, CIFS, and iSCSI, making it compatible with various backup applications. This flexibility allows organizations to easily integrate the appliance into their existing IT infrastructure, regardless of the backup software they are currently using.

Another notable characteristic of the DR4000 is its scalability. As businesses grow and their data requirements increase, the DR4000 can be easily expanded to meet new demands. Organizations can add more capacity by installing additional storage drives or even leveraging cloud storage options for offsite backups. This adaptability makes the DR4000 an ideal solution for businesses looking to future-proof their data protection strategies.

Furthermore, the Dell DR4000 features comprehensive management tools that streamline backup operations and enhance monitoring capabilities. The user-friendly interface provides real-time insights into backup performance, utilization, and overall health of the system, allowing IT administrators to make informed decisions regarding their data protection strategies.

In summary, the Dell DR4000 is an exceptional choice for organizations seeking an efficient, scalable, and reliable backup solution. Its advanced deduplication technology, robust architecture, multi-protocol support, scalability, and comprehensive management features make it a strong contender in the data protection market. By choosing the DR4000, businesses can ensure their data is well-protected and easily recoverable, enabling them to focus on their core operations without the worry of data loss.