Dell DR4000 owner manual Troubleshooting an Internal Hard Drive, 132

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5Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 39.

If the problem persists, see "Getting Help" on page 149.

6Replace the front bezel. See "Installing the Front Bezel" on page 60.

Troubleshooting an Internal Hard Drive

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1Run the appropriate Embedded System diagnostics test. See "Running the Embedded System Diagnostics" on page 140.

Depending on the results of the diagnostics test, proceed as needed through the following steps.

2If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:

a Restart the system and enter the host adapter configuration utility program by pressing <Ctrl><R> for a PERC controller or <Ctrl><C> for a SAS controller.

See the documentation supplied with the host adapter for information about the configuration utility.

bEnsure that the hard drive(s) have been configured correctly for the RAID array.

cTake the hard drive offline and reseat the drive. See "Removing an Internal Hard Drive Bay" on page 67

dExit the configuration utility and allow the system to boot to the operating system.

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Troubleshooting Your System

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Contents Dell DR4000 Systems Page Contents Installing the Front Bezel Embedded System ManagementOpening and Closing the System Integrated Storage Controller Card 121 128 132139 140Disabling a Forgotten Password 146 143144 Contents Accessing System Features During Startup Keystroke DescriptionFront-Panel Features and Indicators Indicator, Button Icon Description Or Connector Hard-Drive Indicator Patterns Drive-Status Indicator Pattern ConditionBack-Panel Features and Indicators Icon DescriptionIndicator, Button, or Icon Description Connector NIC Indicator Codes Nvram Card Indicator CodesIndicator Indicator Code Power Indicator Codes Green Indicator Amber Indicator Backup ProgressDiagnostic Lights Power Supply Status IndicatorDiagnostic Indicator Codes Causes Corrective Action Diagnostic Indicator Codes Causes Corrective Action System Messages Message Causes Corrective ActionsIDRAC6 is not Wait for the system System configuration If any system components Remote Bios update Retry the Bios update Mismatched processors have Ensure that all processors OS NIC interface is set Configuration. The system Modules are installed in a Memtest lane Incorrect configuration Check the hard drive Device, or USB medium Match in rank Count x,x Following DIMMs should Match in size Memory module without a Replace the memory Support.dell.com. See Unsupported Processors, memory Were just upgraded Diagnostics Messages Alert MessagesOther Information You May Need Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program Navigation Keys Keys ActionSystem Setup Options Main ScreenBoot Settings See Boot Settings Screen on Option DescriptionMemory Settings Screen Processor Settings ScreenEnables or disables Execute Disable Memory Protection Boot Settings Screen Not installed in the same boot modeIntegrated Devices Screen PCI IRQ Assignments Screen OptionDescriptionSerial Communication Screen Serial Device 1=COM1 Serial Device 2=COM2Power Management Screen System Security ScreenPassword on TPM keys prior to enabling this optionDiagnostic screen Exit ScreenDo so by qualified support personnel or by System and Setup Password Features Using the System PasswordAssigning a System Password Using Your System Password to Secure Your System Using the Setup Password Disabling the System PasswordChanging an Existing System Password Assigning a Setup PasswordOperating With a Setup Password Enabled Deleting or Changing an Existing Setup PasswordEmbedded System Management Baseboard Management Controller Configuration IDRAC Configuration Utility Entering the BMC Setup ModuleEntering the iDRAC Configuration Utility Recommended Tools Inside the SystemInside the System Front Bezel Removing the Front BezelInstalling the Front Bezel Opening and Closing the SystemOpening the System Closing the System Cooling Shroud Removing the Cooling ShroudInstalling the Cooling Shroud Hard DrivesRemoving a Hard-Drive Blank Installing a Hard-Drive Blank Removing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive Into a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierInstalling a Hard Drive Into a Hard-Drive Carrier Internal Hard DrivesRemoving an Internal Hard Drive Bay Came with the productRemoving and Installing an Internal Hard-Drive Bay Installing an Internal Hard-Drive Bay Installing a Hard Drive Into a Hard-Drive Bay Cooling Fans Removing a Cooling Fan10. Removing and Installing a Fan Installing a Cooling Fan Power Supplies Removing a Power SupplyInstalling a Power Supply 11. Removing and Installing a Power SupplyGeneral Memory Module Installation Guidelines System MemoryAdvanced ECC Lockstep Mode Support Mode-Specific GuidelinesMemory Mirroring Support Optimizer Independent Channel Mode Rdimm Dual-Rank Memory Configuration Per ProcessorMemory Module Physical Available Mode Size Removing Memory ModulesInstalling Memory Modules 12. Removing and Installing a Memory Module Expansion Card Installation Guidelines Expansion Cards and Expansion-Card RisersRemoving an Expansion Card Removing an Expansion-Card Riser Installing an Expansion Card 13. Removing and Installing an Expansion-Card Riser14. Removing and Installing an Expansion Card Installing an Expansion-Card Riser Integrated Storage Controller CardRemoving the Storage Controller Card 15. Installing and Removing the Storage Controller Card Installing the Storage Controller Card IDRAC6 Express Card Removing an iDRAC6 Express CardInstalling an iDRAC6 Express Card 16. Removing and Installing an iDRAC6 Express Card IDRAC6 Enterprise Card Removing an iDRAC6 Enterprise CardInstalling an iDRAC6 Enterprise Card Processors Removing a ProcessorInstalling System Components 18. Installing and Removing the Heat Sink 19. Installing and Removing a Processor Installing a Processor System Battery Replacing the System Battery100 20. Replacing the System Battery 101102 RAID Battery Removing the RAID Battery103 Control Panel Assembly-LED Installing the RAID BatteryRemoving the Control-PanelModule-LED 10422. Removing and Installing the Control Panel-LED 105Installing the Control-Panel Module-LED 106Front-Panel I/O Module Removing the Front-Panel I/O Module107 23. Removing and Installing the Front-Panel I/O Module 108Installing the Front-Panel I/O Module SAS BackplaneRemoving the SAS Backplane 109110 24. Removing and Installing a SAS Backplane 111Installing the SAS Backplane 112Power Distribution Board Removing the Power Distribution Board113 25. Removing and Installing the Power Distribution Board 114Installing the Power Distribution Board 115System Board Removing the System Board116 26. Removing and Installing the System Board 117Installing the System Board 118119 120 Troubleshooting Your System Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting a USB Device122 Troubleshooting a Serial I/O Device Troubleshooting a NIC123 Troubleshooting an Nvram card Troubleshooting a Wet System124 125 Troubleshooting a Damaged System Troubleshooting the System Battery126 Troubleshooting Power Supplies 127Troubleshooting System Cooling Problems Troubleshooting a Fan128 Troubleshooting System Memory 129130 Troubleshooting a Hard Drive 131Troubleshooting an Internal Hard Drive 132Troubleshooting a Storage Controller 133Troubleshooting Expansion Cards 134135 Troubleshooting Processors 136137 138 Embedded System Diagnostics Features 139Running the Embedded System Diagnostics Embedded System Diagnostics Testing OptionsUsing the Custom Test Options Testing Option FunctionSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results 141142 System Board Jumper Settings Description System Board Jumpers143 System Board Connectors 144System Board Connectors Description 145Disabling a Forgotten Password 146147 148 Contacting Dell 149150 Index 151152 Post 153154 USB 155156
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DR4000 specifications

The Dell DR4000 is a highly regarded data deduplication and backup appliance designed to deliver reliable, efficient, and scalable data protection for businesses of various sizes. This innovative solution stands out for its ability to reduce storage requirements significantly while maintaining fast backup and recovery processes.

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The DR4000 is built on a robust architecture that combines high-performance hardware with the latest software technologies. Its dual-controller design ensures high availability and redundancy, making it a reliable solution for critical data protection tasks. The appliance is equipped with powerful processors and ample memory, enabling efficient handling of multiple backup operations simultaneously without compromising performance.

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Furthermore, the Dell DR4000 features comprehensive management tools that streamline backup operations and enhance monitoring capabilities. The user-friendly interface provides real-time insights into backup performance, utilization, and overall health of the system, allowing IT administrators to make informed decisions regarding their data protection strategies.

In summary, the Dell DR4000 is an exceptional choice for organizations seeking an efficient, scalable, and reliable backup solution. Its advanced deduplication technology, robust architecture, multi-protocol support, scalability, and comprehensive management features make it a strong contender in the data protection market. By choosing the DR4000, businesses can ensure their data is well-protected and easily recoverable, enabling them to focus on their core operations without the worry of data loss.
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