Compaq DL380 G2 warranty Installation & Start-up Services

QuickSpecs

Compaq ProLiant DL380 G2

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Installation & Start-up Services
Hardware Installation (6-3 Part Number for US)	401792-002
Hardware Installation (6-3 Part Number for Canada)	401792-122
Hardware Installation (6-3 Part Number for EMEA)	Quote
Pre-installation planning; unpack equipment, install most current Compaq HW options internal to	240014-002
server at same time of server installation; assemble & test; basic user information provided; Install &
configure basic functionality of Win NT Operating System plus up to 1 day start-up activity, configure
print & network access services, and orientation (6-3 Part Number for U.S.)
Pre-installation planning; unpack equipment, install most current Compaq HW options internal to	240009-002
server at same time of server installation; assemble & test; basic user information provided; Install &
configure basic functionality of Novell NetWare Operating System plus up to 1 day start-up activity,
configure print & network access services, and orientation (6-3 Part Number for U.S.)
Server Installation and Set-Up (Installation of the server, installation of the appropriate service tools,	204563-022
check to ensure device SW and firmware is loaded and installation of the operating system
software(6-3 Part Number for EMEA)
Care Pack Priority Services for ProLiant Servers – Priority Level
9 x 5 HW, 4-hr response, Next Available HW engineer;	239929-002
9 x 5 Bronze Software Support 2-hr response for Windows NT, Windows 2000, Professional, Server or
Advanced Server Operating System, Next Available Specialist (6-3 Part Number for U.S.)
9 x 5 HW, 4-hr response, Next Available HW engineer;	239969-002
9 x 5 Bronze Software Support 2-hr response for Novell NetWare Operating System, Next Available
Specialist (6-3 Part Number for U.S.)
5 x 9 4-hour H/W, 5 x 9 2-hour O/S (NT & NetWare), Three Years (6-3 Part Number for Canada)	155324-122
5 x 9 4-hour H/W, 5 x 9 2-hour O/S (NT & NetWare), Three Years (6-3 Part Number for EMEA)	179835-022
CarePaq Priority Services for ProLiant Servers – Priority 24 Level
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr response for	239931-002
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System, Next
Available Specialist (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr response for	239971-002
Novell NetWare Operating System, Next Available Specialist (6-3 Part Number for U.S.)
7 x 24 4-hour H/W, 7 x 24 2-hour O/S (NT & NetWare), Three years (6-3 Part Number for EMEA)	179840-022
CarePaq Priority Services for ProLiant Servers – Priority Plus Level
7 x 24 4-hour H/W, 7 x 24 1-hour O/S (NT & NetWare), SPS account review, Three Years (6-3 Part	155332-122
Number for Canada)
CarePaq Priority Services for ProLiant Servers – Priority Silver
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr response,	239933-002
Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account Manager, Technical
Newsletter, SW activity review, proactive patch notification, 1 System Healthcheck per year (6-3 Part
Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System Support for	239935-002
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating System (6-3 Part
Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr response,	239973-002
Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review (6-3 Part Number for
U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System Support for Novell	239975-002
NetWare Operating System (6-3 Part Number for U.S.)
CarePaq Priority Services for ProLiant Servers – Priority Premier Level
7 x 24 2-hour H/W, 7 x 24 1-hour O/S (NT & NetWare), SPS Account Review, Proactive Management	155336-122
Review, named S/w rep, Three Years (6-3 Part Number for Canada)

DA - 10902 Worldwide — Version 50 — September 30, 2003 Page 29