Ameriphone VCO operating instructions Troubleshooting Chart, Symptom Cause and Corrective Action

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Troubleshooting Chart

The chart below will help you solve most problems that may arise during operation of your telephone. Should the difficulty continue, contact Ameriphone or your authorized dealer for assistance.

SYMPTOM	CAUSE AND CORRECTIVE ACTION

Screen remains blank	No power. The screen runs on AC power,
	check that the AC adapter is plugged into
	the wall, and the receptacle is plugged
	into the Dialogue VCO.

No dial tone	1. Check all phone cord connections.
	2. Remove back-up battery if installed.
	Plug in AC adapter first then re-install
	battery.

Letters do not appear when pressing	Still in telephone mode. Press SELECT to
keypad	enter text mode.

No number dialed when memory button	No number stored in that memory button.
pressed	See “Programming Frequently Dialed
	Numbers.”

Nothing happens when RELAY	No number stored in the RELAY button. See
is pressed	“Programming the Relay Service
	Number.”

Garbled message on screen	Press SELECT once to correct the inco
	ing message.

Call cannot be dialed, or is dialed slowly	See "Installation" section to reset the
	dialing mode switch.

Dialogue VCO does not have an audible	Make sure the ringer is not set to "Off"
ring	position.

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Contents Operating Instructions Important Safety Instructions Additional Safety Notes for Canadian UsersContents Sales Receipt Warranty ServiceIntroducing the Dialogue VCO Help from AmeriphoneFeatures on the Dialogue VCO To Install New Batteries Setting up Your Dialogue VCOInstalling the Backup Batteries Connecting for Desk or Wall MountPhone Base Installation for Wall Mounting Wall MountRinger Volume Using Your Dialogue VCOIncoming Voice Volume Incoming Voice ToneLast Number Redial HoldFlash Unanswered Call Indicator Special FeaturesProgramming the Relay Service Number To Program Making Emergency Calls and Sending Emergency MessageProgramming the Memory Buttons To Program a Button, Follow these StepsMaking and Answering VCO Calls To Store a Second Number Into the Same Memory LocationMaking VCO Calls Follow These Steps to Make VCO CallsProvide Calling Information by Voice Provide Calling Information by TextRedial Answering VCO Calls Communicating in Text Telephone TTY/TDD ModeMaking a TTY Call Acoustic Coupling of a TTY to the Dialogue VCO Using Auto Answering MachineText Transmission Speed Selection To Turn on the Answering MachineTo Playback Recorded Messages Using an External Voice Answering MachineProgramming your Password for Retrieving Messages RemotelyDirect Audio Output Connecting to the Dialogue LVDCochlear Implant Adapter Cord Connecting to the Q-90 Printer Connecting to the Dialogue LVD and the Q-90 PrinterTroubleshooting Chart Symptom Cause and Corrective ActionFCC Statement Warranty Maximum gain SpecificationsDimensions Tone control rangeIndex