Apple Mac mini manual Wireless Input Device Loses Connection

Page 44

4. With the known-good wireless

Yes

Issue resolved

 

mouse paired, does the mouse

 

 

 

No

Inspect and reseat the

 

stay connected?

 

 

Bluetooth antenna cable

 

 

 

 

 

 

on the AirPort/Bluetooth

 

 

 

card. Replace any damaged

N17

 

 

AirPort/Bluetooth card if

 

 

its antenna connector is

 

 

 

damaged, or logic board if

M11

 

 

the Bluetooth antenna is

 

 

 

 

 

damaged (Bluetooth antenna

 

 

 

is part of logic board I/O wall)

 

 

 

Go to step 5

 

 

 

 

 

5. With the wireless mouse

Yes

Antenna issue. Issue resolved.

 

paired, does the mouse stay

 

 

 

No

Go to Wireless Device Loses

 

connected?

 

 

Connection symptom

 

 

 

 

 

 

 

 

Wireless Input Device Loses Connection

Quick Check

Symptoms

Quick Check

 

 

 

Wireless Input Device Loses

1.

Remove and reinstall the batteries for the device.

Connection

2.

Check that device is powering on.

• Wireless keyboard, mouse, or

3.

Use known-good batteries with the device.

other wireless input device

 

 

loses connection.

4.

Ensure other devices pair and keep connection

 

 

without issue. If not, see AirPort/Bluetooth:

 

 

Defective Wireless Device symptom.

 

5.

Ensure that device is being used within range, 30

 

 

feet for Bluetooth devices.

 

6.

Ensure that customer is not using too many

 

 

Bluetooth devices, and that disabling one of

 

 

them does not solve the issue (some Bluetooth

 

 

devices, when used together, may limit the

 

 

needed bandwidth for an additional one).

 

7.

Ensure that the latest Software Updates have

 

 

been applied.

 

 

 

2010-08-03

Mac mini (Mid 2010) Symptom Charts — Communications  44

Image 44
Contents  Apple Technician Guide Mac mini Mid USA Basics Contents About This GuideTroubleshooting Take Apart Display  No Video Views About This Guide Manual Updates Update 3 AugustFeedback Apple Technician Guide introduced 15 June Apple Technician Guide Basics Overview Identifying Features Product ConfigurationsService Part Configurations System Serial Number LocationTroubleshooting General Troubleshooting Update System SoftwareApple Diagnostics Troubleshooting TheoryResetting the Parameter RAM Pram Common Reset ProceduresResetting the System Management Controller SMC Wireless Troubleshooting Starting Up in Safe ModeBlock Diagram Refer to this diagram to see how modules are interrelatedFunctional Overview 2010-08-03Symptom Charts No Power, Dead UnitSymptoms Quick Check No Power, Dead Unit Quick CheckM20 Deep DiveCheck Result Action Code X03 Symptoms Quick Check Won’t Start Up Won’t Start UpDrive not recognized M02Symptoms Quick Check Intermittent Shutdown Intermittent ShutdownTroubleshooting Shutdown Causes Power-related system shut downsUser-related shut downs Activity-related system shut downsSymptom Quick Check Intermittent shutdown M23 M08 Symptoms Quick Check Kernel Panic, System Crashes Kernel Panic, System CrashesGo to AirPort Card Kernel M06Deep Dive No Video Symptoms Quick Check No VideoNo Video M03 Symptoms Quick Check Corrupted VideoCorrupted Video M04 Symptoms Quick Check Burnt Smell/Odor Burnt Smell/OdorP08 Symptoms Quick Check Noise/Hum/VibrationNoise, Hum, Vibration Run latest available service N99 Uncategorized SymptomsSymptoms Quick Check Uncategorized Symptoms AirPort/Bluetooth Issues Symptoms Quick Check AirPort/Bluetooth IssuesM24 Html?path=AirPort/5.0/en Panic AirPort/Bluetooth Card Kernel PanicSymptoms Quick Check AirPort/Bluetooth Card Kernel Ethernet Port/Device Issue Symptoms Quick Check Ethernet Port/Device IssueM10 HtmlWireless Input Device Doesn’t Pair Symptoms Quick Check Wireless Input Device Doesn’tFt. for Bluetooth devices Ensure that the latest Software Updates haveConnection Wireless Input Device Loses ConnectionSymptoms Quick Check Wireless Input Device Loses Open System Preferences Verify System Preferences/Network settings Display X01 Go to step Install DVD and verify whether Uncategorized Symptom Symptom Quick Check Uncategorized SymptomSymptoms Quick Check Drive Is Not Recognized Drive Does Not BootHard Drives Not Recognized Check Result ActionH07 H05Hard Drive Read/Write Error Symptoms Quick Check Drive Read/Write ErrorDrive Formatting Issues Drive Bad Sector/DefectiveSymptoms Quick Check Hard Drive Noisy Hard Drive NoisyCheck Action CodeH06 Uncategorized Symptom- Hard DriveSymptoms Quick Check Uncategorized Symptom Optical Drive Not Recognized Deep Dive-Hard Drive Uncategorized SymptomsSymptoms Quick Check Drive Not Recognized/Mount Read both types of CD media Drive Won’t Eject Media Symptoms Quick Check Drive Won’t Accept MediaOptical Drive Won’t Accept/Eject Media Optical Drive Read/Write Error Symptoms Quick CheckVerify if media is free to spin Specifications Optical Drive Not Performing to SpecificationsSymptoms Quick Check Optical Drive Not Performing to J07 Symptoms Quick Check Optical Drive Noisy J04Optical Drive Noisy Optical drive should perform Uncategorized Symptoms Symptoms Quick Check Apple Remote Inoperable Apple Remote InoperableSymptoms Quick Check Audio Built-in Speakers Have Audio Built-in Speaker Has Distorted SoundM99 Distorted SoundAudio Audio Built-in Speaker Has No AudioM09 Verify whether boot chime Or DisplayPort connection Symptoms Quick Check Audio No audio through HdmiAudio No Audio through Hdmi or Mini DisplayPort connection FireWire Devices Not Recognized Unplug all FireWire devices Symptom Quick Check SD Memory Card will not insert SD Secure Digital Memory Card Will Not Insert Into SlotInto SD Slot M17Recognized by the system Symptom Quick Check SD Memory Card is notSD Secure Digital Memory Card Not Recognized By System Anymore be written Symptoms Quick Check USB Devices Not Recognized USB Devices Not RecognizedM15 USB?Function Properly Wired Keyboard Does Not Function ProperlySymptoms Quick Check Wired Keyboard Does Not K01 Wired Keyboard/Mouse Not Recognized Keyboard Specific Keys Do Not RespondDoes the computer recognize Verify that external I/O device where applicable Mechanical Noise/Hum/VibrationGo to step Does noise sound like fan is Symptoms Quick Check System Runs Hot System Runs HotN03 Symptoms Quick Check Physical DamagePhysical Damage Uncategorized Symptoms  Service Source Take Apart Reassembly Steps General InformationTools Cosmetic CareConnector Types on Logic Board Vertical Insertion JSTThermal Sensor Replacement Top hard drive thermal sensor at corner Mac mini Mid 2010 Take Apart General Information  Top hard drive ambient thermal sensor flex cable Optical drive thermal sensor Bottom hard drive thermal sensor server Logic Board EMI Fingers and Gaskets Logic Board ReturnFirst Remove Hierarchy Icon Legend Icon MeaningBottom Cover First StepsRemoval Reassembly Memory Removal Installation Fan Removal 922-9582 922-9581 Cowling Remove the T6 screw shown 922-9580 Antenna Plate Removal Disconnect the antenna cable Install the 4 screws Logic Board Carefully disconnect the cables connected to the logic board 922-9574 Important Do not remove the assembly Mac mini Mid 2010 Take Apart Logic Board  Mac mini Mid 2010 Take Apart Logic Board  AirPort/Bluetooth flex cable Speaker Reconnect all cables AirPort/Bluetooth Combo Card Removal Mac mini Mid 2010 Take Apart AirPort/Bluetooth Combo Card  Speaker Remove 2 screws Mac mini Mid 2010 Take Apart Speaker Battery Removal Hard Drive Server NoteThermal Sensor Note Part NoteReassembly Power Supply Removal Mac mini Mid 2010 Take Apart Power Supply Reassembly Optical Drive Hard Drive Server Removal 922-9583 IR Board and Cable Remove the IR cable from the cable channel Insert the IR cable into the cable channel, as shown Housing  Service Source Views Exploded View Fan Screw, Heatsink Fan Screw Bumper Fan Screw, Top RightExploded View Server SdramScrew Chart Housing/Bottom CoverSpeaker/AirPort Card Power Cord Socket Hard Drive, bottom, carrierFront View Server External ViewsFront View Port View
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Mac mini specifications

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