Altinex MT100-102 manual Troubleshooting Guide, Altinex Policy

MULTI-TASKER

6.2 RS-232 PROTOCOL

The RS-232 protocol for the MT100-102uses a simple ASCII character format. See the MT101-110 and MT101-111 Front Panel User Guides for Multi-Tasker™ commands and formats.

6.3 USB CONNECTION

Up to 10 MT100-102©smay be connected together using the USB LOOP OUT and USB LOOP IN connections on the back of the MT100-102. Connect one MT100-102to the control system or computer. Then, connect the LOOP OUT connector of that unit to the LOOP IN connector of the next unit. Use the LOOP OUT and LOOP IN connectors in this manner to connect the remaining units.

CAUTION: Do not connect the LOOP OUT or LOOP IN connectors to the USB PORT as damage may occur to the input card.

TROUBLESHOOTING GUIDE 7

We have carefully tested and have found no problems in the supplied MT100-102; however, we would like to offer suggestions for the following:

7.1CARD CAGE IS NOT WORKING Cause 1: Card cage is not plugged in.

Solution: Plug the card cage in. If the card cage works, the problem is solved. If the card still does not work, see Cause 2.

Cause 2: The input power voltage is incorrect.

Solution: Make sure that the input power range is within 85-264VAC and also make sure that the power is connected to the input power connector. If there is still a problem,

call ALTINEX at (714) 990-2300.

7.2 CARD IS NOT WORKING

Cause 1: Card cage slot has a problem.

Solution 1: Test a card in other slots of the card cage. If the slot was damaged, the card may work in other slots. If other slots work, the problem is the card cage slot. The card cage may require service. Call ALTINEX at

(714)990-2300. If the other slots do not work, see Solution 2.

Solution 2: Take any other known good card with an LED and verify that the slot used is good by seeing if the other card’s LED lights in that slot. If it lights, then the original card may be the source of the problem. Call ALTINEX at (714) 990-2300. If the original card was not the source of the problem, see Cause 2.

Cause 2: Card is not plugged in all the way.

Solution 1: Push the card in all the way. If the card still does not work, see Solution 2.

Solution 2: See the troubleshooting section of each the card©s user guide or call ALTINEX at (714) 990-2300.

ALTINEX POLICY 8

8.1 LIMITED WARRANTY/RETURN POLICY

Please see the Altinex website at www.altinex.com for details on warranty and return policy.

8.2CONTACT INFORMATION ALTINEX, INC

592 Apollo Street Brea, CA 92821 USA TEL: 714 990-2300

TOLL FREE: 1-800-ALTINEX

WEB: www.altinex.com

E-MAIL:solutions@altinex.com

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