WatchGuard Technologies SOHO 6 How do I troubleshoot the connection?, Why is ping not working?

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Chapter 8: VPN—Virtual Private Networking

this feature to discourage users from creating Web servers. These providers usually offer a static IP address option.

How do I troubleshoot the connection?

If you are able to ping the remote SOHO 6 and computers behind it, your VPN tunnel is up and running. Any remaining problems are probably caused by the MS Networking or the applications being used.

Why is ping not working?

If you cannot ping the local network address of the remote SOHO 6, follow these steps to classify the problem:

1Ping the external address of the remote SOHO 6.

For example, at Site A, ping 68.130.44.15 (Site B). You should get a reply. If not, verify the External network settings of Site B. If they are correct, verify that computers at Site B have access to the internet. If you are still having trouble, contact your ISP.

2Once you are able to ping the external address of each SOHO 6,

try pinging a local address.

From Site A, ping 192.168.111.1. If the tunnel is up, you should get a reply from the remote SOHO 6. If not, re-check the local settings page. Make sure that the local DHCP address ranges do not overlap. That is, IP addresses on either side of the tunnel must not be the same.

How do I obtain a VPN upgrade license key?

You can purchase them online. Using your Web browser, go to:

http://www.watchguard.com/sales/buyonline.asp

How do I enable a VPN Tunnel?

Full instructions for enabling a VPN tunnel are located at:

https://support.watchguard.com/AdvancedFaqs/sointerop_main.asp

88	WatchGuard Firebox SOHO 6.1

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Contents WatchGuard Firebox Soho User Guide Using this Guide Following conventions are used in this guideCE Notice Certifications and NoticesFCC Certification Industry CanadaVcci Notice Class a ITE Declaration of Conformity Watchguard Soho Software END-USER License Agreement User Guide Vii Viii WatchGuard Firebox Soho Copyright, Trademark, and Patent Information WatchGuard Firebox Soho User Guide Xii WatchGuard Firebox Soho Contents Configure the Network Interfaces Configure the Firewall Settings VPN-Virtual Private Networking Index 117 Xviii WatchGuard Firebox Soho Introduction WelcomePackage Contents How Does a Firewall Work? IP addresses How Does Information Travel on the Internet?Protocol Port numbers ServicesHow Does the Soho 6 Process Information? Network Address TranslationFaster Processor Soho 6 Hardware DescriptionSoho 6 front and rear views Ethernet ports100 StatusLink ModeOPT port WAN port Reset buttonPower input Numbered portsIntroduction WatchGuard Firebox Soho Installation Before You Begin Review and record your current TCP/IP settingsClick Start = Programs = Accessories = Command Prompt Microsoft Windows 2000 and Windows XPMacintosh Microsoft Windows NTMicrosoft Windows 95 or 98 or ME Other operating systems Unix, LinuxDisable the Http proxy setting of your Web browser Exit the TCP/IP configuration screenNetscape Click Edit = PreferencesInternet Explorer 5.0, 5.5, Enable your computer for DhcpClick Start = Settings = Control Panel Click Tools = Internet OptionsClick Properties Physically connect the Soho Cabling the Soho 6 for one to four appliances Cabling the Soho 6 for more than four computers Physically connect the Soho Soho 6 is now connected to the Internet and your hub Soho 6 Basics Soho 6 Home Page-System StatusSoho 6 Basics External Network Default Factory SettingsTrusted Network Upgrade Options Reset a Soho 6 to factory defaultFirewall Settings System SecurityRegister your Soho 6 and Activate the LiveSecurity Service Base model SohoReboot the Soho Reboot the Soho Soho 6 Basics WatchGuard Firebox Soho Configure Your External Network Configure Network InterfacesNetwork addressing Configure the Soho 6 External Network for dynamic addressing Manual Configuration Configure the Soho 6 External Network for static addressingNetwork = External Configure the Soho 6 External Network for PPPoE Click Automatically restore lost connections Configure the Trusted Network Configure Dhcp Server and Dhcp RelayTrusted Network Configuration page appears Configure additional computers on the Trusted Network Configure the Trusted Network with static addresses Network = TrustedConfigure Static Routes Click Add View Network Statistics Network = Network StatisticsSelect the Enable Dynamic DNS client checkbox Configure the Dynamic DNS ServiceNetwork = DynamicDNS Configure OPT Port Upgrades Configure Dual ISP PortConfigure OPT Port Upgrades Network = Dual ISP Configure VPNforce Port Network = Optional Configure OPT Port Upgrades Configure the Network Interfaces WatchGuard Firebox Soho Administrative Options System Security System managementAdministration = System Security Set up VPN Manager Access Soho Remote ManagementAdministration = VPN Manager Access Select Enable VPN Manager AccessUpdate Your Firmware Administration = UpdateRedeem your Soho 6 Upgrade Options Upgrade options Administration = UpgradeSeat Licenses VPNforce Port LiveSecurity Service Subscription RenewalsDual ISP Port IPSec Virtual Private Networking VPNView the Configuration File Administration = View Configuration FileConfigure Firewall Settings Firewall SettingsPre-configured Services Configure Incoming and Outgoing ServicesFirewall = Incoming or Outgoing Create a Custom Service Firewall = Custom Service Custom Service page refreshesBlock External Sites Blocked Sites page appears Firewall Options Firewall = Firewall OptionsPing requests received on the External Network Denying FTP access to the Trusted Network interfaceSelect Do not allow FTP access to Trusted Network Socks implementation for the SohoConfiguring your Socks application Logging all allowed outbound traffic Disabling Socks on the SohoSelect Log All Allowed Outbound Access Enable override MAC address for the External NetworkSelect Enable override MAC address for the External Network Create an Unrestricted Pass Through Select Enable pass through addressFirewall = Pass Through Create an Unrestricted Pass Through Configure the Firewall Settings WatchGuard Firebox Soho Configure Logging View Soho 6 Log Messages From the navigation bar on the left side, select LoggingTo have your log messages synchronize with your computer Select Enable WatchGuard Security Event Processor Logging Select Enable syslog output Set up Logging to a Syslog HostLogging = Syslog Logging Set the System Time Select Include local time in syslog messageSelect Adjust for daylight savings time Select a time zone from the drop listConfigure Logging WatchGuard Firebox Soho Why Create a Virtual Private Network? VPN-Virtual Private NetworkingWhat You Need IP Address Table example Enable the VPN Upgrade Special Considerations Frequently Asked QuestionsWhy do I need a static external address? How do I get a static external IP address?How do I enable a VPN Tunnel? Why is ping not working?How do I obtain a VPN upgrade license key? How do I troubleshoot the connection?Set Up Multiple SOHO-SOHO VPN Tunnels VPN = Manual VPNSoho 6 you want to set up a VPN tunnel Enter the Name, IPSec Gateway Address, and Shared Key forSet Up Multiple SOHO-SOHO VPN Tunnels Forward Secrecy Configure Split Tunneling Muvpn ClientsView the VPN Statistics StatisticsSoho 6 WebBlocker How WebBlocker WorksWeb site in the WebBlocker database Web site not in the WebBlocker databaseWatchGuard WebBlocker database unavailable Bypass the Soho 6 WebBlocker Purchase and Activate Soho 6 WebBlockerWebBlocker users and groups GroupsWebBlocker = Settings Configure the Soho 6 WebBlockerActivate WebBlocker Select Enable WebBlocking Create WebBlocker Groups and UsersClick New to create a group name and profile Click Submit To the right of the Users field, click New Alcohol/tobacco WebBlocker CategoriesIllegal Gambling Satanic/cult Militant/extremistDrug Culture IntoleranceSearch Engines Gross DepictionsViolence/profanity Sports and LeisureFull Nudity Sexual ActsPartial/artistic Nudity Support Resources Troubleshooting TipsGeneral How do I register my Soho 6 with the LiveSecurity Service? How do I restart my Soho 6?Cant get a certain Soho 6 feature to work with a DSL modem What is a Soho 6 Feature Key?How does the seat limitation on the Soho 6 work? 110 How do I set up Dhcp on the trusted network of the Soho 6? ConfigurationWhere are the Soho 6 settings stored? Select Enable Dhcp Server and then click SubmitHow do I set up and disable Webblocker? Disable Enable Dhcp Server and then click SubmitHow do I change to a static, trusted IP address? Firewall = Incoming VPN Management How do I set up my Soho 6 for VPN Manager Access? How do I set up VPN to a Soho 6s?Online Documentation and In-Depth FAQs Contact Technical supportIndex NumericsWAN Socks Redeeming 57 types Upgrade page 58 upgrading Processor WebBlocker 122

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