Following a Disaster
If the Solo is exposed to a disaster such as a flood or fire, you should immediately call the ioSafe Disaster Response Team at
430.You can also send an email to disastersupport@iosafe.com. The professionals at ioSafe can determine the best actions to take to protect your valuable information. In many cases and depending on your skills, a self recovery can be performed and provide you with immediate access to your information. In other cases, ioSafe may request that the Solo be returned to the ioSafe factory for data recovery. In any case, calling ioSafe is the first step.
The general steps for natural disaster recovery are:
1.After the disaster event, obtain physical possession of ioSafe device. If the device has been exposed to a fire, wait for the ioSafe device to cool down before obtaining.
2.Call ioSafe Disaster Support Team at
20