User’s Manual
TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL PROBLEMS
|
| PROBLEM & QUESTION |
|
| POSSIBLE SOLUTION |
| ||
|
|
|
|
|
|
|
|
|
|
| Power LED is not on |
|
|
| *Check if the Power Switch is in the ON position. |
|
|
|
|
|
|
| *Power Cord should be connected. |
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
| *Check if the PC system is Plug & Play compatible. |
|
|
|
| No Plug & Play |
|
|
| *Check if the Video Card is Plug & Play compatible. |
|
|
|
|
|
|
| *Check if any plug pins on the VGA connector are |
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
| bent. |
|
|
|
|
|
|
|
|
| ||
|
| The display is too dark or too bright. |
|
|
| *Adjust the Contrast and Brightness Controls. |
|
|
|
|
|
|
|
|
| ||
|
| Picture bounces or a wave pattern is |
|
|
| *Move electrical devices that may cause electrical |
|
|
|
| present in the picture |
|
|
| interference. |
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
| *Computer Power Switch should be in the ON |
|
|
|
|
|
|
|
| position. |
|
|
|
|
|
|
|
| *Computer Video Card should be snugly seated in its |
|
|
|
|
|
|
|
| slot. |
|
|
|
|
|
|
|
| *Make sure monitor’s video cable is properly |
|
|
|
| The power LED is ON (orange) but |
|
|
| connected to the computer. |
|
|
|
| there’s no video or no picture. |
|
|
| *Inspect monitor’s video cable and make sure none |
|
|
|
|
|
|
|
| of the pins are bent. |
|
|
|
|
|
|
|
| *Make sure computer is operational by hitting the |
|
|
|
|
|
|
|
| CAPS LOCK key on the keyboard while observing |
|
|
|
|
|
|
|
| the CAPS LOCK LED. The LED should either turn |
|
|
|
|
|
|
|
| ON or OFF after hitting the CAPS LOCK key. |
|
|
|
|
|
|
|
|
| ||
|
| Missing one of the primary colors (RED, |
|
|
| *Inspect the monitor’s video cable and make sure that |
|
|
|
| GREEN, or BLUE) |
|
|
| none of the pins are bent. |
|
|
|
|
|
|
|
|
| ||
|
| Screen image is not centered or sized |
|
|
| * Adjust pixel frequency CLOCK and PHASE or |
|
|
|
| properly. |
|
|
| press |
|
|
|
|
|
|
|
|
|
| |
|
| Picture has color defects |
|
|
| *Adjust RGB color or select color temperature. |
|
|
|
| (White does not look white) |
|
|
|
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
| *Use win 2000/ME/XP Right click anywhere on |
| |
|
| The screen resolution needs to be adjusted |
|
|
| desktop and select Properties>Settings>Screen |
| |
|
|
|
|
| Resolution. Use the silder to adjust the reslution |
| ||
|
|
|
|
|
|
| ||
|
|
|
|
|
| and click Apply. |
| |
|
|
|
|
|
|
| ||
|
| No sound is outputted from monitor’s |
|
|
| *Make sure PC audio output cable is connected to |
| |
|
|
|
|
| screen’s LINE IN port (or AUDIO IN port). |
| ||
|
|
|
|
|
| *Make sure the sound volume adjustment can be |
| |
|
|
|
|
|
| clearly identified. |
| |
|
|
|
|
|
| *Make sure the System > Silence option in the |
| |
|
|
|
|
|
| monitor menu is on. |
| |
|
|
|
|
|
| *While transferring via HDMI port but no sound is |
| |
|
|
|
|
|
| outputted, it is recommended to select AUDIO |
|
20