12 | Troubleshooting |
1."I don't hear anything and I see a flashing USB icon in the radio SHARK window."
This means the hardware is probably not connected. Make sure the Shark "fin" is securely connected to a working USB port. You should also try relaunching the program or restarting your computer.
2."I'm getting very weak reception, even from stations that come in easily on my clock radio/home stereo."
First, try to get the Shark away from other producers of RF interference, such as the computer, stereo, TV, and phones. Use the provided USB extension cable to move the Shark further away. Plugging the extra antenna into the headphone jack should also help.
3."When I click on the radio SHARK icon on my desktop, a window pops up that says the device
is already running."
This is normal behavior. The software is already running in the background, and the program's window will open by clicking on the radio SHARK icon in the tray. To close radio SHARK completely,
4."How do I listen to Internet radio stations on my radio Shark?"
The radio SHARK software does not include this feature. Try using the Snaptune One software instead. Or install iFill, Griffin's software application for Internet radio, which is included on the
If you want to record Internet radio, check out iFill: http://www.griffintechnology.com/products/ifill/
5."I think I have everything hooked up correctly, but I still don't hear anything."
You might need to tell your computer to get its audio input from the radio SHARK. To do this, go to the Start menu and choose your control panel. Click on Sounds and Audio Devices. On the
Audio tab, make sure radio SHARK has been selected as your "recording," or input device.
6.“The light on the hardware seems to fade from red to blue and back again.”
You’ve probably installed the SnapTune One software, which is conflicting with the Griffin radio SHARK software. We recommend having only one of these two programs installed on your computer at a time.