Appendix

Troubleshooting

The messages on the

If a caller leaves a very long message, part of it may

answering system are

 

be lost when the system disconnects the call after

incomplete.

 

three minutes.

 

If the caller pauses for more than 7 seconds, the

 

 

system stops recording and disconnects the call.

 

If memory is full while recording a message, the

 

 

answering system announces, “Memory is full

 

 

and then hangs up. You need to delete some old

 

 

messages in order to make room for new messages.

 

If the caller enters your priority code, the answering

 

 

system stops recording and announces, “Please wait

 

 

a moment.“ (See Priority call on page 49.)

 

If the caller’s voice is very soft, the system may stop

 

 

recording and disconnect the call.

 

 

 

The messages are

Slide the VOL switch to increase the speaker

very difficult to hear.

 

volume.

 

 

 

The answering

Make sure you are using the correct remote access

system does not

 

code (see Feature summary on page 15).

respond to remote

Make sure you are calling from a touch-tone

commands.

 

telephone (away from home). When dialing a

 

 

 

 

number, you should hear tones. If you hear clicks,

 

 

then it is not a touch-tone telephone and cannot

 

 

activate the answering system.

 

The answering system might not detect the remote

 

 

access code when your announcement is playing.

 

 

Wait until the announcement is over before entering

 

 

the code.

 

There might be interference on the telephone line you

 

 

are using. Press the dial pad keys firmly when dialing.

 

 

 

57

Page 63
Image 63
AT&T CL4939 user manual Troubleshooting