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| Technical Support (FAQ) | EFT920 |
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| Problem |
| Possible Solution |
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| Power LED is not ON | • Make sure the power button is ON. |
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| • Make sure the power cord is properly connected to a grounded power | ||
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| outlet and to the monitor. |
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| No Plug & Play | • Confirm that your computer is Plug & Play compatible. |
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| • Confirm that your video card is Plug & Play compatible. |
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| • Inspect the video cable and make sure that none of the pins are bent. | ||
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| • Make sure the Envision monitor drivers are installed |
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| (ENVISION monitor drivers are available at: www.ENVISIONmonitor.com) | ||
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| Picture is fuzzy | • Adjust the Contrast and Brightness settings. |
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| Picture bounces or a wave | • Move electrical devices away from the monitor. They may be causing | ||
| pattern is present in the | electrical interference. |
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| picture |
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| Power LED is ON (green | • Press a key on the keyboard or wiggle the mouse to | ||
| or orange light is ON) but | monitor. |
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| there is no video or | • Make sure the video cable is properly connected to the computer. | ||
| picture. | • Inspect the video cable and make sure none of the pins are bent. | ||
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| • Make sure your computer is operating correctly by pressing the CAPS | ||
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| LOCK key and observing whether the CAPS LOCK light turns ON or OFF. | ||
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| Missing one of the | • Inspect the video cable and make sure that none of the pins are bent. | ||
| primary colors (RED, | • Make sure the video cable is properly connected to the computer. | ||
| GREEN, or BLUE) |
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| Screen image is not | • Adjust the Horizontal, Vertical or Zoom settings in the OSD window. | ||
| centered or sized properly |
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| Picture has color defects | • Adjust the User Color setting in the OSD window. |
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| (white does not look white) |
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EFT920 | 10 | v1_031004 |