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28Appendix
Advice and help
If you encounter any problems during the installation or operation of your ELSA product, please consult this manual first. If you have further questions, you can contact our Sup- port team. Ensure that you can provide the following information.
Exact model name of your ELSA monitor.
The type of graphics board and the BIOS version (displayed when starting the com- puter).
Operating systemand hardware environment.
Software updates
The latest versions of the ELSA software are always available for download from our Internet site www.elsa.com and direct via FTP from ftp.elsa.com. You will also find a wealth of information and answers to frequently asked questions (FAQs). Before you con- tact the ELSA Support team, please make sure that you are using the latest ELSA soft- ware (driver, firmware or INF file) versions.
Who to contact?
First you should contact the dealer where you bought your ELSA product. If there are still questions remaining, contact one of the following:
ELSA on the Internet
ELSA WWW site | www.elsa.com |
ELSA by Mail
Or write to ELSA | ELSA AG |
| Professional Displays Support |
| Sonnenweg 11 |
| 52070 Aachen |
| Germany |
If you are not sure whether your product is defective or if the problem is just a driver which is incorrectly installed, please call the ELSA Support hotline before you send the board for repair.
ELSA Support hotline |
|
| Mondays to Fridays from 9.00 am until 5.00 pm (CET) |