Troubleshooting
Frequently Asked Questions
If you experience difficulties with your Universal Reader/Writer, please check the troubleshooting section below for possible solutions. If the problems persist, please go to page 39 for information on Dazzle’s North American Technical Support, or page 40 for information on Dazzle’s European Technical Support.
During installation, my Universal Reader/Writer is connected to my computer’s USB port, but does not find the required drivers.
PC
Before connecting the Universal Reader/Writer to your computer’s USB port, you must install the reader/writer driver software (if required). Windows Me and XP do not require the driver installation. Driver installation is required for Windows 98 SE and 2000. The driver software for is provided on the Installation CD. For installation instructions, please refer to “Installing the Software On a PC” on page 9 of this user’s guide.
Macintosh
Before connecting the Universal Reader/Writer to your computer’s USB port, you must install the reader/writer driver software (if required). Mac OS 10.1.2 and above does not require driver installation (if you are running a version of Mac OS X prior to version 10.1.2, please contact Apple for an upgrade). Driver installation is required for Mac 9.x. The software for Mac 9.x is located on the provided installation
I installed the required driver software (where necessary) and the Universal Reader/ Writer is connected to my computer’s USB port, but nothing happens when I insert my digital media card.
PC
The Universal Reader/Writer is accessed as a removable disk, as described in “Accessing a Card on a PC” on page 25 of this user’s guide. If you are running Windows XP, and you insert a digital media card, a dialog box asks what you want to do with the files on the Removable Disk. You can select from several options. This is a default feature of Windows XP.
When using Windows 98 SE, Me, or 2000 you must access a digital media card through its Removable Disk icon. You do this by opening My Computer where two Removable Disk icons appear that represent your Universal Reader/Writer.
Digital cameras usually create one or more folders on a digital media card, which contains your digital images. Depending on the digital camera you have, the folder names can vary.
Dazzle Universal Reader/Writer User’s Guide • Troubleshooting • Page 36