Dell MD3600f, MD3620F owner manual Troubleshooting Hard Drives, 296

Page 296

If both LEDs for any given FCIN port are unlit, see "Troubleshooting Array and Expansion Enclosure Connections" on page 297.

a Turn off the server, storage arrays, and expansion enclosures.

b Reseat the RAID controller module and reconnect cables on the storage array and the server.

c Restart the storage array and wait until the array is fully booted. d Turn on the server.

e Recheck the LEDs of the affected port(s). Replace the fiber optic cables of any port(s) where both LEDs are unlit.

NOTE: The SAS OUT status LED should be green.

If the problem is not resolved, see "Getting Help" on page 303.

Troubleshooting Hard Drives

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1Check the storage array profile to ensure that the most current version of the firmware is installed. For more information see the Support Matrix at support.dell.com/manuals.

2Remove the hard drive from the system. See "Removing a Hard Drive" on page 224.

NOTE: You must ensure that you check the hard drive indicators before removing the faulty hard drive from the system.

3Check the hard drives and the backplane to ensure that the connectors are not damaged.

4Reinstall the hard drive.

5If the problem is not resolved, replace the failed hard drive.

If the problem persists, see "Troubleshooting Loss of Communication" on page 289, "Troubleshooting an SFP Transceiver" on page 289, or "Getting Help" on page 303.

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Troubleshooting: Your Array

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Contents Dell PowerVault MD3600f and MD3620f Storage Arrays Page Contents Cache Functions and Features Planning MD3600f Series Storage Array Terms and ConceptsVirtual Disk Operations Limit Configuration About Configuring Alert NotificationsEnabling or Disabling the Event Monitor Moving a Host to a Different Host GroupStarting or Stopping the Host Context Agent Managing Host Port IdentifiersConfiguring Hot Spare Physical Disks Host-to-Virtual Disk Mapping130 133134 135148 153Snapshot Repository Capacity 154 157167 Failed RAID Controller Module 167168 169Using Remote Replication Viewing the Properties Pane Viewing Logical Elements Using DM Multipathing Devices 212 211219 221Power Supply/Cooling Fan Module 237 235239 242Media Errors and Unreadable Sectors 257 Self-Monitoring Analysis and Reporting 256Viewing the Firmware Inventory 259 261Recovering From an Unresponsive 276 275279 281Troubleshooting Power Troubleshooting Expansion 294 Enclosure Management ModulesTroubleshooting a Damaged Array 299 292Introduction About This DocumentDell PowerVault MD3600f Series Storage Array Dell PowerVault Modular Disk Storage ManagerOther Information You May Need Introduction Planning About Your Storage Array OverviewHardware Features Front-Panel Features and IndicatorsPlanning About Your Storage Array Item Indicator, Button, or Icon Description Connector Back Panel Features and Indicators Hard-Drive Indicator Patterns Hard Drive IndicatorsPower Supply and Cooling Fan Features Drive-Status Indicator Pattern ConditionPower Indicator Codes Power Indicator Codes Item LED Type Icon DescriptionPlanning RAID Controller Modules RAID Controller ModulesRAID Controller Module Connectors and Features FunctionComponent Function Host Channel LED Link/Rate Indications RAID Controller Module-Additional FeaturesBattery Backup Unit Cache Functions and Features System Password ResetStorage Array Thermal Shutdown Cache MirroringWrite-Through Cache SFP Transceivers, Fiber Optic, and SAS CablesWrite-Back Cache Fiber Optic Cable Connection Interoperability of 2 Gbps, 4 Gbps, and 8 Gbps Devices Planning MD3600f Series Storage Array Terms and Concepts Physical Disks, Virtual Disks, and Disk GroupsPhysical Disks Physical Disk StatesSelf-Monitoring Analysis and Reporting Technology Virtual Disks and Disk GroupsVirtual Disk States RAID Controller Virtual Disk States DescriptionRAID Levels RAID Level UsageRAID Virtual Disk Initialization Segment SizeVirtual Disk Operations Background Initialization Foreground InitializationConsistency Check Media VerificationCycle Time Virtual Disk Operations LimitSegment Size Migration Disk Group OperationsRAID Level Migration Virtual Disk Capacity Expansion Disk Group ExpansionDisk Group Defragmentation Disk Group Operations LimitRAID Background Operations Priority Virtual Disk Migration and Disk Roaming Disk MigrationPlanning MD3600f Series Storage Array Terms and Concepts Host Server-to-Virtual Disk Mapping Advanced FeaturesDisk Roaming Host Types Snapshot Virtual DisksSnapshot Repository Virtual Disk Virtual Disk CopyTarget Virtual Disk Virtual Disk RecoverySource Virtual Disk Preferred and Alternate Controllers and Paths Using Snapshot and Disk Copy TogetherMulti-Path Software Load Balancing Virtual Disk OwnershipMonitoring MD3600f Series System Performance Planning MD3600f Series Storage Array Terms and Concepts Performance Monitor Table Description Column Headings Planning MD3600f Series Storage Array Terms and Concepts Configuration Overview User InterfaceEnterprise Management Window Inheriting the System Settings Array Management WindowConfiguration Overview Out-of-Band and In-Band Management Out-of-Band ManagementIn-Band Management Storage ArraysAdding Storage Arrays Select Edit→ Add Storage Array Automatic Discovery of Storage ArraysManual Addition of a Storage Array Setting Up Your Storage Array Stop All Indications Locating Storage ArraysAMW, select Storage Array→ Blink→ Storage Array Naming or Renaming Storage Arrays Name/Rename Storage Arrays dialog appearsSetting a Password Type the New passwordPassword Guidelines Viewing Storage Array ConnectionsAdding/Editing a Comment to an Existing Storage Array Removing Storage ArraysSelect Edit→ Comment Select Edit→ Remove→ Storage ArrayEnabling Premium Features Failover Alert DisplayChange→ Enclosure ID Changing the Cache Settings on the Storage ArrayChanging Expansion Enclosure ID Number Configuring Alert Notifications Select Configure AlertsChanging the Enclosure Order in the Physical Pane AMW, select Storage Array→ Change→ Enclosure OrderConfiguring E-mail Alerts Configuration About Your Storage Array Configuring Snmp Alerts Configuration About Your Storage Array Battery Settings Setting the Storage Array RAID Controller Module Clocks Configuration Event Monitor Enabling or Disabling the Event Monitor WindowsLinux Select Action→ PropertiesConfiguration About Your Host Configuring Host AccessUsing the Mappings Tab Defining a HostSelect Mappings→ Define→ Host Select Mappings→ Remove Removing Host AccessManaging Host Groups Creating a Host Group Select Mappings→ Define→ Host GroupAdding a Host to a Host Group Removing a Host From a Host GroupMoving a Host to a Different Host Group Removing a Host GroupSelect Mappings→ Move Move Host Confirmation dialog appearsLinux Host TopologyStarting or Stopping the Host Context Agent Click Action→ Start Data Path ProtectionWindows Managing Host Port Identifiers Add Host Port Identifier dialog appears Configuration About Your Host Configuration About Your Host Configuration Disk Groups and Virtual Disks Creating Disk Groups and Virtual Disks100 Creating Disk GroupsIntroduction Create Disk Group window is displayed 101 Locating a Disk Group Creating Virtual Disks103 104 Map later Using Mappings ViewChanging the Virtual Disk Modification Priority Changing the Virtual Disk Cache Settings 105106 Changing the Segment Size of a Virtual Disk 107Changing the I/O Type Select Virtual Disk→ Change→ Segment Size108 Modification Priority109 Choosing an Appropriate Physical Disk TypeFile system typical Database Multimedia Custom Physical Disk Security With Self Encrypting Disk 110111 Creating a Security Key 112Click Create Key 113Changing a Security Key 114115 Saving a Security KeyClick Change Key 116 117 Unlocking Secure Physical DisksErasing Secure Physical Disks 118 Configuring Hot Spare Physical DisksSelect Physical disk→ Hot Spare Coverage 119 Hot Spare Physical Disk Options window is displayedClick Unassign Hot Spares and Rebuild Global Hot SparesHot Spare Operation 120121 Enclosure Loss ProtectionHot Spare Drive Protection 122 Criteria for Enclosure Loss Protection RAID Level123 124 Host-to-Virtual Disk MappingCreating Host-to-Virtual Disk Mappings 125 126 Modifying and Removing Host-to-Virtual Disk MappingMapping 127 Changing Controller Ownership of the Virtual DiskSelect Virtual Disk→ Change→ Ownership/Preferred Path Removing Host-to-Virtual Disk Mapping 128Changing the RAID Level of a Disk Group Select Disk Group→ Change→ Ownership/Preferred PathSelect Disk Group→ Change→ RAID Level 129Mapping Restrictions Operating System Highest LUN Restricted Mappings130 131 Select Disk Group→ Ownership/Preferred Path. or 132Changing the RAID Level of a Disk Group 133Storage Partitioning 134135 Disk Group and Virtual Disk ExpansionSelect Disk Group→ Add Free Capacity Physical Disks 136 Using Free CapacityVirtual Disk Expansion Using Unconfigured Capacity Disk Group MigrationExport Disk Group Non-Exportable ComponentsImport Disk Group Exporting a Disk GroupImporting a Disk Group 138139 Storage Array Media ScanNon-Importable Components Changing Media Scan Settings 140Suspending the Media Scan 141142 Configuration Premium Feature- Snapshot Virtual Disks 143Creating a Snapshot Virtual Disk Using the Simple Path 144About the Simple Path 145146 Select Virtual Disk→ Snapshot→ Create. or 147148 Creating a Snapshot Virtual Disk Using the Advanced PathAbout the Advanced Path 149 150 Creating the Snapshot Using the Advanced Path 151Specify Virtual Disk Parameters window is displayed 152Specifying Snapshot Virtual Disk Names 153Snapshot Repository Capacity 154155 156 Click Add Physical DisksAdd Physical Disks window closes 157 Re-creating Snapshot Virtual DisksSelect Virtual Disk→ Snapshot→ Re-create Disabling a Snapshot Virtual Disk 158Preparing Host Servers to Re-create a Snapshot Virtual Disk 159Re-creating a Snapshot Virtual Disk 160Configuration Premium Feature- Virtual Disk Copy 161Creating a Virtual Disk Copy for an Mscs Shared Disk 162Virtual Disk Read/Write Permissions 163Virtual Disk Copy Restrictions 164165 Creating a Virtual Disk CopyBefore You Begin Virtual Disk Copy and Modification Operations Create Copy WizardFailed Virtual Disk Copy 166Preferred RAID Controller Module Ownership Failed RAID Controller ModuleCopy Manager 167Copying the Virtual Disk 168169 Setting Copy PriorityStorage Array Performance During Virtual Disk Copy Stopping a Virtual Disk Copy Recopying a Virtual DiskSelect Change→ Copy Priority 170Preparing Host Servers to Recopy a Virtual Disk 171172 Recopying the Virtual DiskSelect Copy→ Re-Copy Removing Copy Pairs 173174 175 176 Configuration Premium Feature- Remote Replication 177178 Activating Remote ReplicationReplication Repository Virtual Disks 179 RAID Levels for Replication Repository Virtual DisksPrimary and Secondary Virtual Disk Pairs 180 Using Remote Replication With Other FeaturesStorage Partitioning With Remote Replication Snapshot Virtual Disk With Remote Replication Virtual Disk Copy With Remote ReplicationVirtual Disk Expansion With Remote Replication 181Required Switch Zoning Configurations Switch CascadingZoning Guidelines for Remote Replication 182Setting Up and Managing Remote Replication Journaling File Systems and Remote ReplicationPrerequisites 183184 185 Preview Activate Remote Replication wizard is displayedCompleted Activate Remote Replication message is displayed Creating a Remote Replication 186187 Setting the Write ModeSelecting the Secondary Virtual Disk Setting Synchronization Priority and Synchronization Method 188Completing the Remote Replication 189RAID Controller Module Ownership/Preferred Path 190Viewing the Storage Array Profile 191Viewing the Properties Pane Viewing Logical Elements of the Secondary Virtual DiskSelect View Associated Logical Elements 192193 Changing Write Mode and Consistency Group Membership Write Mode and Consistency Group Membership IconStatusVirtual Disk Status Icons 194Select Change→ Write Mode 195196 Resynchronizing Virtual DisksNormally Synchronized Virtual Disks Changing Synchronization Priority and Method 197198 Unsynchronized Virtual Disks 199200 Automatically Resynchronizing Virtual DisksManually Resynchronizing Virtual Disks 201 Suspending a Remote Replication 202203 Resuming a Remote ReplicationAbout Resumed Remote Replications Select Test Replication Communication 204Deleting a Primary Virtual Disk 205Deleting a Secondary Virtual Disk 206Removing a Remote Replication From a Storage Array 207Deactivating the Remote Replication on the Storage Array 208Disabling the Remote Replication Premium Feature 209210 Configuration Device Mapper Multipath for Linux 211212 Using DM Multipathing DevicesPrerequisites 213 Device Mapper Configuration StepsScan for Newly Added Virtual Disks 214 215 Create a New fdisk Partition on a Multipath Device NodeAdd a New Partition to Device Mapper Create a File System on a Device Mapper Partition Mount a Device Mapper PartitionReady for Use 216217 Device Mapper Commands DescriptionsImportant Information About Special Partitions Limitations and Known Issues 218QuestionAnswer Troubleshooting219 220 Recommended Tools 221Installing the Front Bezel Front Bezel OptionalRemoving the Front Bezel 222Safety Models AMT, E03J, and E04J Hard DrivesRemoving a Drive Blank 223224 Installing a Drive BlankRemoving a Hard Drive Removing and Installing a Hard Drive 225Installing a Hard Drive 226Removing a Hard Drive From a Hard-Drive Carrier 227228 Installing a Hard Drive Into a Drive Carrier RAID Controller ModuleRemoving a RAID Controller Module Blank 229Installing a RAID Controller Module Blank 230Removing a RAID Controller Module 231Installing a RAID Controller Module 232Opening the RAID Controller Module 233Closing the RAID Controller Module 234235 RAID Controller Module Backup Battery UnitRemoving the RAID Controller Module Backup Battery Unit Installing the RAID Controller Module Backup Battery Unit 236237 Power Supply/Cooling Fan ModuleRemoving a Power Supply/Cooling Fan Module Installing a Power Supply/Cooling Fan Module 238239 Control PanelRemoving the Control Panel 240 Installing the Control Panel 241242 BackplaneRemoving the Backplane 243 16. Removing and Installing the Backplane-PowerVault MD3600f 17. Removing and Installing the Backplane-PowerVault MD3620fInstalling the Backplane 245246 Downloading RAID Controller and Nvsram Packages 247Downloading Both RAID Controller and Nvsram Firmware 248249 Select Tools→ Upgrade RAID Controller Module FirmwareClick Transfer Downloading Only Nvsram Firmware 250251 Click Nvsram in the Download area 252Downloading Physical Disk Firmware 253Download Physical Disk Introduction window appears 254AMW, select Advanced→ Maintenance→ Download→ EMM Firmware Downloading MD1200 Series Expansion Module EMM FirmwareDownload Environmental EMM Firmware dialog appears 255Self-Monitoring Analysis and Reporting Technology Smart 256Media Errors and Unreadable Sectors 257258 Viewing the Firmware Inventory 259260 Microsoft Services Virtual Disk ServiceVolume Shadow-Copy Service 261262 Start-Up Routine Device Health Conditions263 Start-Up Routine Indications Look/listen for ActionStatus Icon Description On the Setup tab, select Manage a Storage Array264 265 Additional Status Icons DescriptionStorage Array Support Data 266267 Automatically Collect the Support Bundle DataEnter the Execution summary Collecting the Physical Disk Data 268Event Log 269270 Recovery GuruStorage Array Profile 271 272 Viewing the Logical AssociationsSelect View→ Associated Logical Elements. or 273 Viewing the Physical AssociationsFinding Nodes Select Find all free capacity nodes 274Using Go To Click Find NextSelect View→ Go To→ Snapshot Virtual Disk Select View→ Go To→ Snapshot Repository Virtual DiskRecovering From an Unresponsive Storage Array Condition Select View→ Go To→ Source Virtual DiskSelect View→ Go To→ Target Virtual Disk 276277 278 279 Locating a Physical DiskLocating an Expansion Enclosure 280 Capturing the State InformationSelect Physical Disk→ Blink→ Expansion Enclosure SMrepassist Utility 281282 Recovering From an Unidentified Storage ArrayUnidentified Devices 283 284 Starting or Restarting the Host Context Agent Software 285286 287 288 289 Troubleshooting Loss of CommunicationTroubleshooting an SFP Transceiver 290 291 Removing an SFP Module292 Troubleshooting External ConnectionsTroubleshooting Power Supply/Cooling Fan Module Troubleshooting Array Cooling Problems 293Troubleshooting Expansion Enclosure Management Modules 294Troubleshooting RAID Controller Modules 295Troubleshooting Hard Drives 296Troubleshooting Array and Expansion Enclosure Connections 297Troubleshooting a Wet Storage Array 298Troubleshooting a Damaged Array 299ECC Errors ConditionsInvalid Storage Array 300PCI Errors Critical ConditionsNoncritical Conditions 301302 303 Contacting DellVisit support.dell.com 304 Index 305306 307 308 309 310 311 312
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MD3620F, MD3600f specifications

Dell's MD3620F and MD3600F storage arrays are designed for businesses seeking dependable, high-performance storage solutions tailored to meet the demands of modern data management. These models offer a blend of scalability, efficiency, and advanced features, making them well-suited for a range of applications, from virtual environments to critical database operations.

One of the primary features of the MD3620F and MD3600F is their support for a hybrid storage architecture. This approach allows organizations to combine flash storage with traditional hard disk drives (HDDs) to optimize performance and cost. The MD3620F focuses heavily on all-flash configurations, delivering exceptional speed and lower latency, ideal for I/O-intensive workloads.

Scalability is another hallmark of these storage solutions. The MD3600F allows users to scale up to 120 drives, providing robust capacity to meet growing data needs. The MD3620F is engineered for environments where data availability and speed are paramount, with support for high IOPS (Input/Output Operations Per Second) and consistent performance under stress.

In terms of data management, both systems integrate with Dell’s proprietary software, which enhances operational efficiency through features like automated tiering. This technology optimizes data placement between different storage types based on access frequency, ensuring that hot data is readily available while reducing costs associated with less critical data.

Reliability is crucial for businesses that depend on their storage systems. The MD3620F and MD3600F come equipped with advanced data protection mechanisms, such as RAID support, which safeguards against data loss, and snapshot capabilities that provide point-in-time copies of data. Moreover, these solutions include hot-swappable components, ensuring minimal downtime for maintenance and repairs.

Connectivity is also a strong suit of these storage arrays. They support multiple connectivity options, including SAS and iSCSI, allowing for flexible integration into existing IT infrastructures. This adaptability enhances their appeal to a wide range of enterprise environments.

In summary, the Dell MD3620F and MD3600F stand out as robust storage solutions with a combination of hybrid and all-flash configurations, scalability, advanced data management tools, and enhanced reliability features. These characteristics make them ideal for organizations looking to enhance their data storage capabilities while maintaining high performance and efficiency.