Dell M620 owner manual Troubleshooting Hard Drives, Troubleshooting USB Devices

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Troubleshooting Hard Drives

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive, if possible.

1.Run the appropriate controllers test and the hard drive tests in system diagnostics. If the tests fail, go to step 3.

2.Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive may be removed safely, then remove and reseat the drive carrier in the blade.

3.Restart the blade, enter the System Setup and confirm that the drive controller is enabled.

4.Ensure that any required device drivers are installed and are configured correctly.

NOTE: Installing a hard drive into another bay may break the mirror if the mirror state is optimal.

5.Remove the hard drive and install it in the other drive bay.

6.If the problem is resolved, reinstall the hard drive in the original bay.

If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier.

7.If the hard drive is the boot drive, ensure that the drive is configured and connected properly.

8.Partition and logically format the hard drive.

9.If possible, restore the files to the drive. If the problem persists, see Getting Help.

Troubleshooting USB Devices

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Ensure that the blade is turned on.

2.Check the USB device connection to the blade.

3.Swap the USB device with a known-working USB device.

4.Connect the USB devices to the blade using a powered USB hub.

5.If another blade is installed, connect the USB device to that blade. If the USB device works with a different blade, the first blade may be faulty. See Getting Help.

Troubleshooting An Internal SD Card

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

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Contents Regulatory Model HHB Regulatory Type HHB003 Dell Inc Contents Installing Blade Components Troubleshooting Your System Using System DiagnosticsJumpers And Connectors Technical Specifications System Messages133 Front-Panel Features And Indicators Using USB Diskette or USB DVD/CD DrivesHard-Drive/SSD Indicator Patterns Other Information You May NeedFor insertion or removal during this time Page Page Choosing The System Boot Mode Keystroke DescriptionEntering System Setup System Setup OptionsResponding To Error Messages Using The System Setup Navigation KeysSystem Bios Screen System Information ScreenMemory Settings Screen Processor Settings ScreenSata Settings Screen Boot Settings ScreenIntegrated Devices Screen System Profile Settings Screen Serial Communications ScreenSystem Security Screen System And Setup Password Features Miscellaneous SettingsAssigning a System And/Or Setup Password Using Your System Password To Secure Your SystemEntering The Uefi Boot Manager Operating With a Setup Password EnabledUsing The Boot Manager Navigation Keys Boot Manager ScreenIDRAC Settings Utility Uefi Boot MenuEntering The iDRAC Settings Utility Embedded System ManagementPage Removing And Installing a Blade Recommended ToolsRemoving The Blade Installing The Blade Removing or Installing the BladeOpening And Closing The Blade Opening The BladeInside The Blade Closing The BladeCooling Shroud Removing The Cooling ShroudInstalling The Cooling Shroud System MemoryDimm Type Operating Frequency in MT/s Maximum Dimm Rank ChannelProcessor Memory Socket LocationsGeneral Memory Module Installation Guidelines Processor Heat Number of DIMMs Configuration Type SinkWatts Serviceability RAS Features Mode-Specific GuidelinesSample Memory Configurations Advanced ECC LockstepSystem Capacity Dimm Size Number Organization DIMMs Speed1R x8, 1333 MT/s Removing Memory Modules Installing Memory Modules Mezzanine Card Installation Guidelines Module Mezzanine CardsRemoving a Mezzanine Card Installing a Mezzanine Card Installing and Removing a Mezzanine CardManagement Riser Card Replacing The SD CardInternal USB Key Replacing The Internal USB KeySD vFlash Card Replacing The SD vFlash CardNetwork Daughter Card/LOM Riser Card Removing The Network Daughter Card/LOM Riser CardInstalling The Network Daughter Card/LOM Riser Card ProcessorsRemoving a Processor Installing and Removing a Heat Sink Processor Shield Opening and Closing Lever Sequence Socket-release lever Pin-1 corner of processor Installing a Processor Hard Drive/SSD Installation Guidelines Hard Drives/SSDsRemoving a Hard Drive/SSD Installing a Hard Drive/SSD Shutdown Procedure For Servicing a Hard Drive/SSDConfiguring The Boot Drive Installing a Hard Drive/SSD In a Hard-Drive/SSD CarrierRemoving a Hard Drive/SSD From a Hard-Drive/SSD Carrier Hard-Drive/SSD Backplane Removing The Hard-Drive/SSD BackplaneInstalling The Hard-Drive/SSD Backplane System BoardRemoving The System Board Installing The System Board Removing and Installing the System BoardNvram Backup Battery Replacing The Nvram Backup BatteryStorage Controller Card Removing The PCIe Extender Card/Storage Controller CardInstalling The PCIe Extender Card/Storage Controller Card Page Troubleshooting Your System Troubleshooting Hard Drives Troubleshooting USB DevicesTroubleshooting An Internal SD Card Troubleshooting Processors Troubleshooting The Blade System BoardTroubleshooting The Nvram Backup Battery Dell Online Diagnostics Dell Embedded System Diagnostics When To Use The Embedded System DiagnosticsRunning The Embedded System Diagnostics Running Embedded System Diagnostics From An External Media System Diagnostic ControlsMenu Description ResultsSystem Board Jumper Settings Jumper Setting DescriptionSystem Board Connectors Connector DescriptionDisabling a Forgotten Password Page Connectors MemoryDrives Battery Mezzanine CardsVideo EnvironmentalOperating temperature range Page System Error Messages LCD Status MessagesViewing LCD Messages Removing LCD MessagesError Code Message Information Action AMP0301 MessageAMP0302 Message Details Action AMP0303 MessageError Code Message Information AMP0306 Message Details ActionAMP0307 Message AMP0308 Message Details ActionDetails Action AMP0312 Message Details ActionAMP0313 Message AMP0314 Message Details ActionAMP0316 Message AMP0318 Message Details ActionAMP0319 Message Details Action AMP0320 Message Details ActionASR0000 ASR0001 ASR0002 ASR0003 ASR0008 Page Error Code Message Information ASR0106 Error Code Message Information BAT0012 BAT0014 MessageBAT0015 BAT0017 BAT0019 CBL0006 CPU0000 Error Code Message Information CPU0001 CPU0002 Message ActionCPU0003 Message Action CPU0004 Message ActionCPU number is throttled CPU0201 Action Message CPU0202 ActionCPU0203 Action Message CPU0204 ActionError Code Message Information LCD Message CPU0700 MessageCPU0701 Message CPU0702 MessageCPU0703 Message CPU0704 MessageCPU0801 Message CPU0802 Message Details ActionError Code Message Information CPU0803 CPU0804 MessageCPU0805 CPU0806 MessageHWC1010 Message HWC1015 MessageHWC2006 Message Error Code Message Information Details Hardware. An iDRAC or BMC firmware update is neededDegraded HWC2011 MessageGetting Help Link tuning failure detected on IO module number MEM0001 Message MEM0002 MessageMEM0003 Message MEM0004 Message MEM0005 MEM0007 MEM0009 MEM0010 MessageMEM0022 Message MEM0701 MessageMEM0702 Message MEM1001 MessageMEM1003 Message MEM1012 MessageLCD Message SBE log disabled on location. Re-seat memory MEM1206 MessageMEM1208 Message MEM8000 MessageKernel panic or bug check event 20h offset 04hPCI1302 Message PCI1304 MessagePCI1306 PCI1308 PCI1310 PCI1314 PCI1316 An I/O channel check error was detected. Power cycle system PCI1350 Message PCI1354 PCI1356 PCI1358 PCI1360 PCI1362 PCI2000PCI2002 Message PCI3000 PCI3002 PCI3004 PCI3006 PCI3008Error Code Message Information PCI3010 PDR1016 PDR1024 PST0128 PST0129 PST0130 PST0131 Message Power System Bios detected a failure with the SIO Reduce system configuration to minimum memory configuration PST0195 PST0196 PST0254 PST0256 PSU0001 MessageError Code Message Information PSU0002 PSU0003 PSU0004 PSU0005 PSU0006 PSU0007 MessageError Code Message Information PSU0008 PSU0031 PSU1201 PSU1202 PSU1203 PSU1204Consumption OperationsRedundancy. If a power supply fails the system may shutdown PWR1005 MessageFrom a power shutdown System configurationPWR1008 Message RFM1003 RFM1005 RFM1006 RFM1008 RFM1014Error Code Message Information RFM1016 RFM1205 RFM2001 RFM2002 RFM2004 RFM2006 SEC0000 Message OperationsCompromised Meet system requirementsDocumentation TXT error during Post TXT error at bootComprised TXT operationMessage Logging is disabled Details Action Backup and clear logOverwritten and lost Some management software do not report platform exceptionsCall support SEL1204 SEL1209 SEL1211 SEL1300 SEL1302Invalid boot sector found Action Upgrade the management software SWC4004 Message -E optionFirmware Message Information TMP0103 TMP0104 TMP0106 TMP0107 TMP0108 TMP0109 MessageName temperature is less than the lower warning threshold Error Code Message Information TMP0119 Message System inlet temperature is outside of rangeDetails Ambient air temperature is too warm or cool Action Disk drive bay temperature is outside of range. Check FansSafe mode Action Review system logs for power supply exceptionsIf the issue persists, see Getting Help VLT0101 MessageVLT0102 Message VLT0103 MessageVLT0104 Message VLT0200 MessageVLT0201 Message VLT0202 MessageVLT0203 Message VLT0204 MessageVLT0206 Message VLT0207 MessageVLT0208 Message VLT0209 Message VLT0210 MessageVLT0212 Message VLT0213 MessageVLT0214 Message VLT0215 MessageVLT0216 Message Error Code Message Information VLT0218 VLT0219 MessageVLT0220 Message VLT0221 MessageVLT0222 Message VLT0224 MessageVLT0225 Message VLT0226 MessageError Code Message Information Details Action VLT0227 MessageVLT0228 Message VLT0230 MessageMezzanine card number name voltage is outside of range Diagnostic Messages Alert Messages132 Contacting Dell Visit support.dell.com
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M620 specifications

The Dell M620 is a high-performance blade server designed to deliver exceptional computing power and efficiency for enterprise applications. As part of the Dell PowerEdge M-Series lineup, the M620 is known for its flexibility, scalability, and robust feature set, making it an ideal choice for data centers looking to optimize their server infrastructure.

One of the main features of the Dell M620 is its advanced processing capabilities. It supports dual Intel Xeon E5-2600 series processors, which enable users to take advantage of the latest multi-core technology to handle demanding workloads. With support for up to 768 GB of RAM, the M620 ensures efficient memory allocation for resource-intensive applications, enhancing overall performance.

The blade server boasts a modular design that allows it to fit seamlessly into the Dell PowerEdge M1000e chassis, which can house multiple blade servers. This design not only saves physical space but also optimizes power and cooling resources, significantly reducing total cost of ownership. The M620's thermal efficiency is further enhanced by its intelligent fan control, which adjusts airflow based on workload requirements, ensuring optimal operating conditions.

In terms of storage, the Dell M620 offers flexibility with support for up to two hot-swappable hard drives. This feature facilitates easy upgrades and maintenance, allowing organizations to manage data growth efficiently. The server also supports the latest RAID technology, which provides data redundancy and enhances reliability, essential for critical business operations.

Networking capabilities are another standout feature of the M620. It provides multiple options for integrated networking, including support for up to four 1Gb Ethernet ports or 10Gb Ethernet options. This enables fast and reliable connectivity, which is crucial for data-intensive applications and virtualization environments.

Security is also a key consideration in the design of the Dell M620. It comes equipped with various security features, including Trusted Platform Module (TPM), secure BIOS, and systems management tools, ensuring a secure computing environment.

Overall, the Dell M620 blade server combines powerful processing capabilities, expandable memory, efficient design, versatile storage options, and robust networking solutions. These characteristics make it a compelling choice for organizations seeking to enhance their IT infrastructure, drive innovation, and meet the challenges of today’s digital landscape. With Dell's commitment to quality and performance, the M620 continues to be a valuable solution for enterprise customers.
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