Dell 220S specifications Troubleshooting

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H A R D - D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48).

H A R D - D I S K D R I V E R E A D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48).

I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media.

I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P

P R O G R A M The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See your Service Manual at support.dell.com for more information.

K E Y B O A R D C L O C K L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 48).

K E Y B O A R D C O N T R O L L E R F A I L U R E For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 48).

K E Y B O A R D D A T A L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 48).

K E Y B O A R D S T U C K K E Y F A I L U R E For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 48).

L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T Dell™

MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on page 48).

Troubleshooting

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Image 43 Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m Dell Vostro 420/220/220s Setup and Quick Reference GuideSeptember J531H Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Drivers and Utilities Media Finding InformationDell Technology Guide About your operating system Quick Setup Setting Up Your ComputerSetting Up Your Computer Setting Up Your Computer Connect the modem Connect the power cables USB wireless adapter Installing Your Computer in an Enclosure Setting Up Your Computer Under Network and Internet, click Connect to the Internet Connecting to the InternetSetting Up Your Internet Connection Microsoft Windows Vista Operating SystemClick Start→ Internet Explorer→ Connect to the Internet Transferring Information to a New ComputerMicrosoft Windows Vista Operating System Microsoft Windows XPTo prepare a new computer for the file transfer Microsoft Windows XPNext Next Vostro 420 Front View About Your ComputerVostro 420 Back View Vostro 420 Back Panel Connectors Vostro 220 Front View Vostro 220 Back View Vostro 220 Back Panel Connectors Vostro 220s Front View Vostro 220s Back View Vostro 220s Back Panel Connectors About Your Computer NIC SpecificationsMemory Minimum memory Maximum Specifications Available devices USB For power-on state MHD Equivalent to 20 in/sec 51 cm/sec Beep Codes Troubleshooting Power Lights ToolsCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesTroubleshooting Troubleshooting Troubleshooting Troubleshooting System Messages Troubleshooting Software and Hardware Problems When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Power Problems Troubleshooting TipsMemory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program crashes repeatedly Program stops respondingOther software problems Dell Technical Update ServiceSolid blue screen appears Clicking the Dell Support Icon Accessing the Dell Support UtilityDell Support Utility Start menuTroubleshooting Drivers Reinstalling SoftwareIdentifying Drivers Using the Drivers and Utilities Media Reinstalling Drivers and UtilitiesReturning to a Previous Device Driver Version Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreEnabling System Restore Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Using the Operating System MediaBefore you Begin Reinstalling Windows Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Automated Order-Status Service Problems With Your OrderBefore You Call Page Contacting Dell Getting Help Index Index Index Index
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