Dell 220S specifications Starting the Dell Diagnostics From Your Hard Drive

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Starting the Dell Diagnostics From Your Hard Drive

NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 71.

1Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2Turn on (or restart) your computer.

3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.

Starting the Dell Diagnostics From the Dell Drivers and Utilities Media

1Insert the Drivers and Utilities media.

2Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program.

3When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.

4Select the Boot from CD-ROM option from the menu that appears and press <Enter>.

5Type 1 to start the CD menu and press <Enter> to proceed.

6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.

Troubleshooting

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Image 49 Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m Dell Vostro 420/220/220s Setup and Quick Reference GuideSeptember J531H Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Drivers and Utilities Media Finding InformationDell Technology Guide About your operating system Quick Setup Setting Up Your ComputerSetting Up Your Computer Setting Up Your Computer Connect the modem Connect the power cables USB wireless adapter Installing Your Computer in an Enclosure Setting Up Your Computer Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows Vista Operating System Under Network and Internet, click Connect to the InternetMicrosoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP Click Start→ Internet Explorer→ Connect to the InternetTo prepare a new computer for the file transfer Microsoft Windows XPNext Next Vostro 420 Front View About Your ComputerVostro 420 Back View Vostro 420 Back Panel Connectors Vostro 220 Front View Vostro 220 Back View Vostro 220 Back Panel Connectors Vostro 220s Front View Vostro 220s Back View Vostro 220s Back Panel Connectors About Your Computer NIC SpecificationsMemory Minimum memory Maximum Specifications Available devices USB For power-on state MHD Equivalent to 20 in/sec 51 cm/sec Power Lights TroubleshootingTools Beep CodesCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesTroubleshooting Troubleshooting Troubleshooting Troubleshooting System Messages Troubleshooting Software and Hardware Problems When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Power Problems Troubleshooting TipsMemory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program crashes repeatedly Program stops respondingOther software problems Dell Technical Update ServiceSolid blue screen appears Dell Support Utility Accessing the Dell Support UtilityStart menu Clicking the Dell Support IconTroubleshooting Drivers Reinstalling SoftwareIdentifying Drivers Using the Drivers and Utilities Media Reinstalling Drivers and UtilitiesReturning to a Previous Device Driver Version Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreEnabling System Restore Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Using the Operating System MediaBefore you Begin Reinstalling Windows Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Automated Order-Status Service Problems With Your OrderBefore You Call Page Contacting Dell Getting Help Index Index Index Index
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