Dell H0JMM, 1764, P07E series, P07E001 setup guide System Messages, Using Support Tools

System Messages

If your computer has an issue or error, it may display a system message that will help you identify the cause and action needed to resolve the issue.

NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. You can also refer to the Dell Technology Guide available on your hard drive or at support.dell.com/manuals or contact Dell (see “Contacting Dell” on page 68).

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help

in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell (see “Contacting Dell” on page 68).

Using Support Tools

CMOS checksum error — Possible motherboard failure or Real Time Clock (RTC) battery low. Replace the coin-cell battery (see the Service Manual at support.dell.com/manuals) or contact Dell (see “Contacting Dell” on page 68).

CPU fan failure — CPU fan has failed. Replace the CPU fan (see the Service Manual at support.dell.com/manuals).

Hard-disk drive failure — Possible hard drive failure during POST. Contact Dell (see “Contacting Dell” on page 68).

Hard-disk drive read failure — Possible hard drive failure during HDD boot test. Contact Dell (see “Contacting Dell” on page 68).

Keyboard failure — Keyboard failure or loose cable.

To replace the keyboard, see the Service Manual at support.dell.com/manuals.

No boot device available — No bootable partition on hard drive, the hard drive cable is loose, or no bootable device exists.

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