Dell 8200 owner manual General Program Problems, Program crashes, Program stops responding

Page 89

General Program Problems

A program crashes

SE E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

EN D T H E P R O G R A M

1 Simultaneously press .

2 Click the Applications tab, and then select the program that is no longer responding.

3Click the End Task button.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown (see page 42), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows® shutdown. ScanDisk automatically runs during the start-up process. Follow the instructions on the screen.

Error messages appear

RE V I E W "ER R O R ME S S A G E S " — Look up the message and take the appropriate action. See page 87 and the software documentation.

HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

Solving Problems

89

Image 89

Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Hints, Notices, and CautionsContents Using Blank CD-R Discs or Blank CD-RW Discs Setting Up Your Internet ConnectionConnecting a Television to the Computer Customizing the Touch Pad and Track StickModem and Internet Connection Problems Uninterruptible Power Supply DevicesEnsuring Sufficient Power for Your Computer If You Drop or Damage Your Computer Resolving Other Technical ProblemsReinstalling Drivers and Software 102 Reinstalling Microsoft Windows XPViewing the System Setup Screens 119 Total Satisfaction Return Policy U.S. Only 148 Contents155 153General Power Battery EMC Instructions Air TravelWhen Using Your Computer When Using Your ComputerWhen Working Inside Your Computer Protecting Against Electrostatic Discharge Battery DisposalErgonomic Computing Habits When Using Your Computer When Using Your Computer Turning Off the Computer About the Module Bay Setting Up and Using Your ComputerFront View Setting Up and Using Your ComputerTour of Your Computer Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Modem cover Docking device latch Bottom ViewPrinter Cable Setting Up a PrinterConnecting a Parallel Printer Connecting a USB Printer USB connector on the computer Connecting to the Internet Setting Up a Home and Office Network With Windows XPYour ISP Setting Up Your Internet ConnectionCopying CDs Helpful Tips Using Easy CD Creator BasicUsing Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Swapping Devices While the Computer Is Turned Off Turning Off the ComputerAbout the Module Bay Bottom of computer Device Latch release Swapping Devices While the Computer Is Running Using the Keyboard and Touch PadDell AccessDirect Buttons Reprogramming the Buttons Button FunctionsNumeric keypad Numeric KeypadKeyboard Shortcuts Power ManagementSystem Functions Display FunctionsMicrosoft Windows Logo Key Functions Touch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track StickEnabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Nvidia Video Controller Enabling the Display Settings for a TelevisionATI Video Controller Using S/PDIF Digital AudioSetting Up and Using Your Computer Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Dolby HeadphonePower Protection Devices Setting Up the Docking Device to Connect to a NetworkLine Conditioners Uninterruptible Power Supply DevicesSurge Protectors Setting Up and Using Your Computer Setting Up and Using Your Computer If You Drop or Damage Your Computer Drivers Resolving Other Technical Problems If Your Computer Gets WetSolving Problems Finding SolutionsSolving Problems Power Problems Accessing HelpEnsuring Sufficient Power for Your Computer Docking Power Considerations Start-Up Error MessagesAC Power Loss While the Computer Is Docked Docking While the Computer Is RunningIf the display is blank Video and Display ProblemsClick Appearance and Themes If the display is difficult to readIf only part of the display is readable If you have a problem with external speakers Sound and Speaker ProblemsIf you have a problem with integrated speakers Printer Problems Modem and Internet Connection Problems Click Phone and Modem Options Scanner ProblemsClose the Phone and Modems Options window Touch Pad or Mouse Problems Unexpected Characters External Keyboard ProblemsIf you cannot save a file to a floppy disk drive Drive ProblemsIf you cannot play a CD, CD-RW, or DVD If you hear an unfamiliar scraping or grinding sound If you cannot eject the CD, CD-RW, or DVD drive trayIf you have problems with a hard drive PC Card ProblemsUnder Error-checking, click Check Now Click Start If the CD-RW drive stops writingError Messages Network ProblemsClick the Change or Remove Program icon Click Control Panel Click Add or Remove ProgramsError messages appear General Program ProblemsProgram crashes Program stops respondingIf Your Computer Gets Wet Mail ProblemsResolving Other Technical Problems If You Drop or Damage Your Computer Identifying Drivers What Is a Driver?Drivers Using the Drivers and Utilities CD Reinstalling DriversUsing Windows XP Device Driver Rollback Click Properties Manually Reinstalling Drivers for Windows XPResolving Software and Hardware Incompatibilities Click Performance and Maintenance and click SystemUsing Microsoft Windows XP System Restore Manually Creating the Restore Points Creating a Restore PointUsing the System Restore Wizard Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Microsoft Windows XPBefore You Reinstall Reinstalling Windows XPStarting Windows XP Setup Preparing to Boot From the Operating System CDSolving Problems 101 Completing the GUI Setup102 Solving Problems Reinstalling Drivers and SoftwareCompleting the Operating System Setup Adding and Replacing Parts Replacing the Palm Rests 104 Adding and Replacing PartsAdding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 Replacing the Hard Drive 108 Adding and Replacing PartsLift the hard drive cover until you feel a click Returning a Hard Drive to Dell 110 Adding and Replacing PartsP e n d i Specifications Appendix 113 Ports and ConnectorsCommunications 114 Appendix VideoAudio Appendix 115 DisplayKeyboard Touch Pad BatteryTrack Stick 116 AppendixAppendix 117 AC AdapterPhysical 118 Appendix EnvironmentalViewing the System Setup Screens System Setup OverviewSystem Setup Screens Appendix 119120 Appendix Commonly Used Options Changing the Boot SequenceChanging Printer Modes Dell Technical Support Policy U.S. OnlyChanging COM Ports Appendix 121122 Appendix Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals Appendix 123 Returning Items for Warranty Repair or CreditAnguilla Contacting DellAntigua and Barbuda Argentina Buenos AiresAustria Vienna Website support.euro.dell.com Australia SydneyBahamas BarbadosBolivia BermudaBrazil British Virgin IslandsColombia China XiamenCosta Rica Czech Republic Prague Website support.euro.dell.comDominica Denmark Copenhagen Website support.euro.dell.comDominican Republic EcuadorHome and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Germany Langen Website support.euro.dell.comIndia Hong KongIreland Cherrywood Website support.euro.dell.com 130 AppendixAppendix 131 Italy Milan Website support.euro.dell.comJamaica 132 Appendix Japan Kawasaki Website support.jp.dell.comKorea Seoul Luxembourg Website support.euro.dell.com Latin AmericaMacao Malaysia PenangMontserrat MexicoNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.comPanama Norway Lysaker Website support.euro.dell.comPeru Poland Warsaw Website support.euro.dell.comSt. Kitts and Nevis Puerto RicoSt. Lucia St. Vincent and the GrenadinesSwitzerland Geneva Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.comTaiwan Appendix 137Thailand Dell.co.uk/lca/customerservicesTrinidad/Tobago Turks and Caicos IslandsAppendix 139 A. Austin, TexasBusiness Virgin Islands Regulatory NoticesVenezuela 140 AppendixAppendix 141 142 Appendix NOM Information Mexico OnlyAppendix 143 CE Mark NoticeAppendix What is covered by this limited warranty? Limited Warranty for the U.SWhat is not covered by this limited warranty? Limited Warranties and Return PolicyWhat do I do if I need warranty service? How long does this limited warranty last?What will Dell do? 146 AppendixAppendix 147 What if I purchased a service contract?How will you fix my product? Total Satisfaction Return Policy U.S. Only May I transfer the limited warranty?What do I do if I am not satisfied? 148 AppendixAppendix 149 Limited Warranty Terms for Canada150 Appendix Appendix 151 152 Appendix Total Satisfaction Return PolicyThird-Party Software and Peripherals Products Dell Software and PeripheralsDell-Branded Peripheral Products Return PolicyExclusions GuaranteeMaking a Claim Limitation and Statutory RightsAppendix 155 Appendix Index 157 D ex158 Index Index 159 160 Index Dell Information Development Dell Confidential

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