Dell M11x, 7XM1F, P06T001, P06T002 manual Answers to Common Problems, System, Computer fails the Post

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CHAPTER 5: TROUBLESHOOTING

7.After all tests have completed, close the test window to return to the Alienware Diagnostics Main Menu.

8.Remove the backup disc, then close the Main Menu window to exit the Alienware Diagnostics and restart the computer.

Answers to Common Problems

System

The computer fails the POST

The POST (Power On Self Test) tests the computer, ensuring that it meets the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process. If the computer passes the POST, the computer will continue to start normally. However, if the computer fails the POST, the computer will generate a single beep to indicate a general failure and an error message will be displayed. For assistance, contact Alienware Technical Support (see “CONTACTING ALIENWARE“ on page 109).

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Contents Alienware M11x Mobile Manual Page Contents CONTENTS CONTENTS Page Page Page Chapter Setting UP Your Laptop Before Setting Up Your Laptop Product Documentation and Media Placing Your LaptopConnect the AC Adapter Press the Power Button Connect the Network Cable Optional Set Up Microsoft Windows Setting Up a Wired Connection Connect to the Internet OptionalSetting Up a Wireless Connection Setting Up Your Internet Connection Getting to Know Your Laptop Left View Features Getting to Know Your LaptopGetting to Know Your Laptop Getting to Know Your Laptop Getting to Know Your Laptop Right View Features Back View Features Display Features Getting to Know Your Laptop Computer Base and Keyboard Features Getting to Know Your Laptop Power Button On AC adapter Function Keys F1 Extend DesktopF5 Decrease Display Brightness Pause Alienware Command Center Using Your Laptop Alienware Command Center Connecting External DisplaysConnecting a Display USING Your Laptop USING Your Laptop Using Removable Media and Cards Extending the DesktopUsing the Wireless Control Battery PackPower Management Understanding Power ConsumptionCustomizing Your Power Settings Reducing Power ConsumptionNVidia Optimus Technology Changing the Application Profile Settings Configuring the Bios System SetupEntering System Setup System Setup ScreensSystem Setup Options CPUCPU ID USB Wake Support Sata Hard Drive Adapter Warnings Wwan CD/DVD/BD Exit Saving Installing and Replacing Components Before You Begin Turning Off Your Computer Before Working Inside Your Computer INSTALLING and Replacing COMPONENTS Replacing the Battery Pack Captive screws Base cover Battery pack Battery pack cable Screws Upgrading or Replacing Memory Removing the Memory Modules INSTALLING and Replacing COMPONENTS Upgrading or Replacing the Hard Drive Assembly Removing the Hard DriveHard drive Pull-tab Hard drive bracket Screws Hard drive2 interposer INSTALLING and Replacing COMPONENTS Troubleshooting Basic Hints and Tips Backup and General Maintenance Things to check Software Diagnostic Tools Pre-Boot System Assessment PSAAlienware Diagnostics Starting Alienware Diagnostics Answers to Common Problems SystemComputer fails the Post Computer stops responding or a solid blue screen appears Program stops responding or crashes repeatedlyOther software problems TROUBLESHOOTING Hard Drive Problems Allow the computer to cool before turning it onRun Check Disk Display Memory errors detected on startupMemory If the display is blankPower System Recovery Recovery Options Dell DataSafe Local Backup YSTEM Recovery Dell DataSafe Online Backup YSTEM Recovery Specifications PECIFICATIONS Bios Eprom PECIFICATIONS USB PECIFICATIONS Sata PECIFICATIONS PECIFICATIONS 100 101 102 103 104 Appendix General and Electrical Safety Precautions Computer SetupComputer Use Electrostatic Discharge ESD WarningGeneral Safety Precautions When You Should Contact AlienwareReplacement Components or Accessories Contacting Alienware Websites 111