A program is designed for an earlier Windows operating system
R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D —
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
1Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.
2 Follow the instructions on the screen.
Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
1Click Start 
→ Control Panel→ Programs→ Use an older program with this version of Windows.
2In the welcome screen, click Next.
3Follow the instructions on the screen.
A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.
Other software problems
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —
•Ensure that the program is compatible with the operating system installed on your computer.
•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
•Ensure that the program is installed and configured properly.
•Verify that the device drivers do not conflict with the program.
•If necessary, uninstall and then reinstall the program.
B A C K U P Y O U R F I L E S I M M E D I A T E L Y
US E A V I R U S
Quick Reference Guide
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