Dell D630-2X33GF1 manual Troubleshooting

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11 Troubleshooting

Diagnostic Lights	79
Diagnostic Light Codes During POST	79
Dell™ Technical Update Service	81
Dell Diagnostics	81
When to Use the Dell Diagnostics	81
Starting the Dell Diagnostics From Your Hard Drive	81
Starting the Dell Diagnostics From the Drivers and Utilities Media . . . .	82
Dell Diagnostics Main Menu	83
Dell Support Utility	84
Accessing the Dell Support Utility	84
Clicking the Dell Support Icon	84
Double-Clicking the Dell Support Icon	85
Drive Problems	85
Media drive problems	85
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray	86
If you hear an unfamiliar scraping or grinding sound	86
Hard drive problems	86
E-Mail, Modem, and Internet Problems	86
Error Messages	88
IEEE 1394 Device Problems	91
Keyboard Problems	91
External Keyboard problems	92
Unexpected characters	92
Lockups and Software Problems	92
The computer does not start up	93
The computer stops responding	93
A program stops responding or crashes repeatedly	93
A program is designed for an earlier Microsoft® Windows® operating system 93
A solid blue screen appears	93
Other software problems	93
Memory Problems	94
Network Problems	94
General	95

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Contents Dell Latitude ATG D630 User’s Guide May YT465 Contents Customizing the Touch Pad and Track Stick Configuring Power Management SettingsSetting Display Resolution and Refresh Rate Microsoft Windows Logo Key FunctionsMobile Broadband or Wireless Wide Area Network Connecting a Network or Broadband Modem CableSecuring Your Computer Troubleshooting 107 100103 104115 Using the Hardware Troubleshooter Tool 110Wireless Local Area Network Wlan Card 127 111149 Technical Support and Customer Service 149Returning Items for Warranty Repair or Credit 151 140What Are You Looking For? Find It Here Finding InformationSupport.dell.com Quick Reference Guide Dell Support Website support.dell.com What Are You Looking For?Dell QuickSet Help Front View About Your ComputerV I C E S T a T U S L I G H T S About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View About Your Computer Right Side View Back View Connects USB devices, such as a mouse, keyboard, or printer About Your Computer Bottom View About Your Computer Microsoft Windows XP Transferring Information to Another ComputerTransferring Information to Another Computer Microsoft Windows Vista Easy Transfer Cable for Windows Vista Battery Performance Using a BatteryCharge Gauge Checking the Battery ChargeDell QuickSet Battery Meter Microsoft Windows Power MeterCheck the Battery Health Conserving Battery PowerLow-Battery Warning Check the Battery ChargeStandby and Sleep Mode Power Management ModesHibernate Mode Windows XP Configuring Power Management SettingsCharging the Battery Accessing Power Options PropertiesReplacing the Battery Battery Errors Storing a BatteryUsing a Battery Numeric Keypad Using the KeyboardKey Combinations Microsoft Windows Logo Key Functions Touch Pad and Track StickCustomizing the Touch Pad and Track Stick Changing the Track Stick CapMouse Properties window Using the Keyboard Using the Keyboard Adjusting Brightness Using the DisplayUsing the Ambient Light Sensor Setting Display Resolution and Refresh Rate Switching the Video ImageUnder Pick a category, click Appearance and Themes Dual Independent Display ModeSwapping Primary and Secondary Displays Click the Settings tab→ Advanced→ Displays tabConnecting a Network or Broadband Modem Cable Setting Up and Using NetworksSelect an option under Choose a connection option Wireless Local Area NetworkChecking Your Wireless Network Card What You Need to Establish a Wlan ConnectionStart Button and Connect To Option Right-clickWireless Network Connection Click PropertiesOrder Confirmation for Your Computer Determining the Wireless Network Device Manager Connecting to a WlanCompleting the Connection to the Wlan Click Start→ Connect To→ Manage wireless networksChecking Your Dell Mobile Broadband Card Mobile Broadband or Wireless Wide Area NetworkClick Start→ All Programs→ Dell Wireless Connecting to a Mobile Broadband NetworkEnabling/Disabling the Dell Mobile Broadband Card Location Profile Settings General Mobility Settings Dell Wi-Fi Catcher Network LocatorMicrosoft Windows Firewall Setting Up and Using Networks Setting Up and Using Networks Playing Media Using MultimediaDVD player includes the following basic buttons Copying MediaUsing Blank Media How to Copy MediaMedia Type Read Write Rewritable Helpful TipsAdjusting the Picture Adjusting the VolumeMicrosoft Windows XP Operating System Microsoft Windows Vista Operating System Under Personalization, click Adjust Screen ResolutionCard Types Using CardsExtended Cards Installing a PC Card or ExpressCardPC Card ExpressCard Removing a Card or BlankUsing Cards Security Cable Lock Securing Your ComputerSmart Card About Smart Cards Installing a Smart CardAbout Passwords PasswordsType of Password Features Using a Primary or System PasswordUsing a Hard Drive Password Using an Administrator PasswordTrusted Platform Module TPM Enabling the TPM FeatureSecurity Management Software Activating the Security Management Software Using the Security Management SoftwareComputer Tracking Software If Your Computer Is Lost or StolenSecuring Your Computer Touch Pad Cleaning Your ComputerCleaning a Non-Optical Mouse Computer, Keyboard, and DisplayFloppy Drive Cleaning an Optical MouseCDs and DVDs Suggested Resolution TroubleshootingDiagnostic Lights Diagnostic Light Codes During PostIf available, install working memory Starting the Dell Diagnostics From Your Hard Drive Dell Technical Update ServiceDell Diagnostics When to Use the Dell DiagnosticsInsert the Drivers and Utilities media Option Function Dell Diagnostics Main MenuTab Function Clicking the Dell Support Icon Accessing the Dell Support UtilityClick Dell Support and point to Dell Support Settings Dell Support UtilityMedia drive problems Drive ProblemsDouble-Clicking the Dell Support Icon If you hear an unfamiliar scraping or grinding sound Mail, Modem, and Internet ProblemsHard drive problems Problems writing to a CD/DVD-RW driveClick the Start button and click Control Panel Error Messages Troubleshooting Click Add or Remove Programs Keyboard Problems Ieee 1394 Device ProblemsClick Printers and Other Hardware External Keyboard problems Lockups and Software ProblemsUnexpected characters Program stops responding or crashes repeatedly Other software problemsComputer does not start up Computer stops respondingNetwork Problems Memory ProblemsIcon on the Windows Wireless Local Area Network WlanMobile Broadband Wireless Wide Area Network GeneralPower Problems PC Card ProblemsDocking Power Considerations Ensuring Sufficient Power for Your ComputerDocking While the Computer Is Running Scanner Problems Printer ProblemsAC Power Loss While the Computer Is Docked No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers 100 Touch Pad or Mouse ProblemsVideo and Display Problems No sound from headphones101 If the display is blankIf the display is difficult to read Click Appearance and Themes102 If only part of the display is readable103 System Setup ProgramViewing the System Setup Screens OverviewDiskette Drive Modular bay HDD Internal HDD Optical Drive System Setup ScreensChanging the Boot Sequence Commonly Used Options105 Performing a One-Time BootChanging Printer Modes Changing COM Ports106 Identifying Drivers Reinstalling SoftwareWhat Is a Driver? Drivers108 Reinstalling Drivers and UtilitiesInstalling Drivers in the Correct Order Using Windows Device Driver RollbackClick the Drivers tab→ Roll Back Driver Using the Drivers and Utilities Media109 Click Start→ Help and Support Using the Hardware Troubleshooter ToolManually Reinstalling Drivers Microsoft Windows XPMicrosoft Windows Vista Using Microsoft Windows System RestoreStarting System Restore Restoring Your Operating SystemBefore You Begin Using the Operating System MediaUndoing the Last System Restore Enabling System Restore113 Reinstalling Windows114 Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools116 Before Working Inside Your Computer117 118 Hinge Cover119 Keyboard120 Internal Card With Bluetooth Wireless Technology121 Memory Coin-Cell Battery122 123 124 125 126 127 Wireless Local Area Network Wlan Card128 129 Mobile Broadband Card130 131 Hard Drive Subscriber Identity Module SIM Card132 133 134 Returning a Hard Drive to Dell135 Media BayFCM Flash Cache Module Card Removing Media Bay Devices136 137 Dell QuickSet138 139 Traveling With Your ComputerIdentifying Your Computer Packing the ComputerTraveling by Air Travel Tips140 System Information Specifications141 ProcessorMemory Ports and Connectors142 PCI-E CardAudio 143Communications VideoTouch Pad 144Display Keyboard145 BatteryTrack Stick AC Adapter 146Environmental 147Fingerprint Reader Optional PhysicalSpecifications 149 Technical Support and Customer ServiceGetting Help Obtaining Assistance150 DellConnect Online Services151 Problems With Your OrderAutoTech Service Automated Order-Status ServiceContacting Dell Before You CallVisit support.dell.com 153 Diagnostics Checklist154 155 AppendixFCC Notice U.S. Only FCC Class B156 Macrovision Product Notice157 GlossaryDevice driver See driver 158159 160 161 Module bay See media bay 162163 164 165 166 Video resolution See resolution

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