Dell 1000 Reinstalling Windows XP, Press the arrow keys to select CD-ROM, and press Enter, 109

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System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft Windows XP System Restore" on page 104.

NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

To reinstall Windows XP, you need the following items:

•Dell™ Operating System media

•Dell Drivers and Utilities media

NOTE: The Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use the Drivers and Utilities media to load any required drivers. Depending on the region from where you ordered your computer, or whether you requested the CDs, the Drivers and Utilities media and Operating System media may not ship with your computer.

Reinstalling Windows XP

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System media provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.

1Save and close any open files and exit any open programs.

2Insert the Operating System media. Click Exit if the Install Windows XP message appears.

3Restart the computer.

4Press <F12> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

5Press the arrow keys to select CD-ROM, and press <Enter>.

Solving Problems

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Customizing the Touch Pad Contents Uninterruptible Power SuppliesUsing Blank CDs and DVDs Power Management Modes Configuring Power Management SettingsInstalling a Media Memory Card Removing a Media Memory Card Installing an ExpressCard Removing an ExpressCard or BlankPhysically Connecting to a Network or Broadband Checking Your Wireless Network CardMail, Modem, and Internet Problems CD and DVD drive problemsExternal Keyboard problems Windows operating system Solid blue screen appearsReinstalling Drivers and Utilities Ensuring Sufficient Power for Your ComputerUsing Microsoft Windows XP System Using Dell PC Restore by Symantec114 111Returning a Hard Drive to Dell 116 117Computer, Keyboard, and Display Using the System Setup ProgramWhat Are You Looking For? Find It Here Finding InformationDrivers for my computer My device documentationAt support.dell.com Finding Information What Are You Looking For? Find It Here Warranty informationComputer when you use Use the Service Tag to identify yourMicrosoft Windows License Label SupportHow to personalize my desktop How to use the Windows operatingProblem Appropriate support siteDell PC Restore Dell PC Restore Microsoft Windows System RestoreRestore your operating system Returns your computer to an earlierFinding Information About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Front View Display latches Power button Device status lightsSpeakers Touch pad buttons V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Air vent Left Side ViewOptical drive bay Optical-drive-tray eject buttonRight Side View USB connectors About Your ComputerHard drive ExpressCard slot Card readerUSB C O N N E C T O R S RJ-45 RJ-11 USB connectors Video connector AC adapter connector Network connectorBack View Connects an external VGA-compatible monitor Bottom View Battery Hard driveRelease Module coverAbout Your Computer Connecting to the Internet Setting Up Your ComputerSetting Up Your Internet Connection Setting Up Your ComputerTransferring Information to a New Computer Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Connecting a USB Printer Setting Up a PrinterPrinter Cable Click Finished and restart the new computerPower Protection Devices Surge Protectors Uninterruptible Power SuppliesLine Conditioners Adjusting Brightness Using the DisplaySwitching the Video Image Setting Display ResolutionUsing the Display Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad Key Combinations Speaker Functions Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Opens the Search Results-Computer dialog boxTouch pad Touch PadCustomizing the Touch Pad Using the Keyboard and Touch Pad Battery Performance Using a BatteryUsing a Battery Dell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Check the Battery Charge Low-Battery WarningCheck the Battery Health Charge GaugePower Management Modes Conserving Battery PowerStandby Mode Hibernate Mode Replacing the Battery Charging the BatteryConfiguring Power Management Settings Battery-bay latch release To remove the batteryStoring a Battery CD/DVD tray Using Multimedia Using MultimediaPlaying a CD or DVD Adjusting the Picture Adjusting the VolumeCopying CDs and DVDs How to Copy a CD or DVDTo copy the CD or DVD Using Blank CDs and DVDsMedia Type Read Write Rewritable DVD-Writable Drives Helpful TipsUsing Multimedia Installing an ExpressCard Using CardsUsing Cards ExpressCardsExpressCard Release latch Removing an ExpressCard or BlankMedia Memory Cards Installing a Media Memory CardMedia memory card slot Removing a Media Memory CardUsing Cards Physically Connecting to a Network or Broadband Modem Setting Up a NetworkSetting Up a Network Wireless Local Area Network Wlan Network Setup WizardWhat You Need to Establish a Wlan Connection Setting Up a New Wlan Checking Your Wireless Network CardConnecting a Wireless Router and a Broadband Modem Setting Up a Network Determining the Wireless Network Device Manager Connecting to a Wireless Local Area NetworkCompleting the Connection to the Wlan Enabling/Disabling the Wireless Network Card Setting Up a Network Securing Your Computer PasswordsSecurity Cable Lock Securing Your ComputerIf Your Computer Is Lost or Stolen Computer Tracking SoftwareSecuring Your Computer Securing Your Computer Dell Diagnostics Solving ProblemsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveDuring the assessment, answer any questions that appear Press and hold the Fn key while powering the system onSymptom Tree Tracing the problem quicklyProblem you are having Option Function Express TestProblem description ErrorsConfiguration EncounteredCD and DVD drive problems Drive ProblemsProblems writing to a CD/DVD-RW drive Or DVD creation softwareHard drive problems Mail, Modem, and Internet ProblemsE a D I F F E R E N T T E L E P H O N E L I N E Error Messages Do not use these characters in filenames Solving Problems Solving Problems See Contacting Dell on Keyboard Problems ExpressCard ProblemsExternal Keyboard problems Contact the ExpressCard manufacturerUnexpected characters Computer does not start up Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedlySolid blue screen appears Other software problemsNetwork Problems Memory ProblemsRun the Dell Diagnostics see Dell Diagnostics on Power Problems Ensuring Sufficient Power for Your Computer Printer ProblemsScanner Problems Disable mute or reenable the integrated speakers Sound and Speaker ProblemsNo sound from integrated speakers No sound from external speakersVideo and Display Problems Touch Pad or Mouse ProblemsNo sound from headphones If the display is difficult to read If the display is blankGlare, which can cause poor picture quality Drivers What Is a Driver?If only part of the display is readable Identifying DriversUsing Windows XP Device Driver Rollback Reinstalling Drivers and Utilities101 Save and close any open files, and exit any open programs Using theDrivers and Utilities MediaResolving Software and Hardware Incompatibilities Manually Reinstalling Drivers103 Restoring Your Operating System Using Microsoft Windows XP System Restore104 105 106 Using Dell PC Restore by Symantec107 Before You Begin Using the Operating System Media108 Press the arrow keys to select CD-ROM, and press Enter Reinstalling Windows XP109 Solving Problems Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer 113 Press the power button to ground the system boardHard Drive Optical Drive114 Optical drive Device security screwHard drive screws 115116 Returning a Hard Drive to DellFoam packaging 117 MemoryMemory module Per connectorClips Notch 119120 Modem121 Hinge Cover 123 KeyboardHinge cover 124 Keyboard cable Plastic bar on Keyboard connectorKeyboard 125 Wireless Mini-CardMini-Card Metal securing tab Mini-Card 127 Connector Coin-Cell BatterySystem board Antenna cables 129 DisplayScrews Display cable Lift the display away from the computer 130Board 131 132 Dell QuickSet Features Dell QuickSet Features133 134 Identifying Your Computer Traveling With Your ComputerPacking the Computer 135136 Travel Tips137 Traveling by Air138 139 Contacting DellContacting Dell 140 141 Specifications142 ATI R485M 143144 145 Conditions. See Power Problems on Reduced under certain power-intensiveInformation on battery life 146147 Environmental Altitude maximum Operating 148Appendix Using the System Setup Program149 AppendixEntering System Setup 151 Commonly Used Options152 Changing the Boot SequencePerforming a One-Time Boot Cleaning Your ComputerComputer, Keyboard, and Display 153Mouse Touch PadCDs and DVDs Floppy Drive155 FCC Class B FCC Notice U.S. Only156 157 Macrovision Product Notice158 159 Glossary160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 Video resolution See resolution175 176 177 IndexIndex 178 See also hard drive See also optical drive179 180 181 182 183 184

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