Dell Troubleshooting Guide for Monitors: E170S, E190S, E190SB, E190SF

Page 27

4.Carefully inspect the screen for abnormalities.

5.Press the + (button 3) key on the front panel again. The color of the screen changes to red.

6.Inspect the display for any abnormalities.

7.Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.

The test is complete when the white screen appears. To exit, press the + (button 3) again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

OSD Warning Messages

For OSD-related issues, see OSD Warning Messages.

Common Problems

The following table contains general information about common monitor problems that you might encounter and the possible solutions.

Common Symptoms

What You Experience

 

Possible Solutions

No Video/Power LED off

No picture

Ensure that the video cable connecting the monitor and the computer is properly co

 

 

 

secure.

 

 

Verify that the power outlet is functioning properly using any other electrical equipm

 

 

Ensure that the power button is depressed fully.

 

 

 

 

No Video/Power LED on

No picture or no brightness

Increase brightness & contrast controls via OSD.

 

 

Perform monitor Self Test Feature Check.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

 

 

Poor Focus

Picture is fuzzy, blurry, or ghosting

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Eliminate video extension cables.

 

 

Reset the monitor to Factory Settings.

 

 

 

 

Shaky/Jittery Video

Wavy picture or fine movement

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Reset the monitor to Factory Settings.

 

 

Check environmental factors.

 

 

Relocate the monitor and test in another room.

 

 

 

 

Missing Pixels

LCD screen has spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

Stuck-on Pixels

LCD screen has bright spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

Brightness Problems

Picture too dim or too bright

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

 

 

Geometric Distortion

Screen not centered correctly

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

 

 

Horizontal/Vertical Lines

Screen has one or more lines

Reset the monitor to Factory Settings.

 

 

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

Image 27
Contents Dell E170S/E190S Flat Panel Monitor Users Guide About Your Monitor Package ContentsFront View Front panel controls Label Description Product FeaturesIdentifying Parts and Features Front View Back ViewSide View Back view LabelDescription/Use Monitor Specifications Power Management ModesBottom View Pin Assignments Flat Panel SpecificationsModel E170S/E190S ResolutionPreset Display Modes ElectricalPhysical Characteristics EnvironmentalPlug and Play Capability Maintenance Guidelines LCD Monitor Quality & Pixel PolicyCaring for Your Monitor Appendix Setting Up Your Monitor Select Advanced Operating the Monitor Using the Front PanelAuto Adjust Power ButtonIcon Menu Name and Sub- menus Description Using the On-Screen Display OSD MenuThis is used to exit out of the Main Menu Image settingsPosition Color SettingsPreset sRGB Settings LocationFactory Reset OSD Warning Messages Setting the Maximum ResolutionUsing the Dell Soundbar Optional Using the TiltTilt Back to Contents Setting Up Your Monitor Dell E170S/E190S Flat Panel Monitor Attaching the Stand Setting Up the MonitorConnecting Your Monitor Connecting the blue VGA cable Organizing Your Cables Attaching the Soundbar Optional Removing the Stand Back to Contents Solving Problems Built-in DiagnosticsSelf-Test Common Symptoms What You Experience Possible Solutions Common ProblemsTroubleshooting the Dell Soundbar Optional Product-Specific ProblemsBack to Contents
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