Dell E1709W Product Specific Problems, Common Symptoms What You Experience Possible Solutions

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Common Symptoms

What You Experience

 

Possible Solutions

No Video/Power LED off

No picture

Ensure that the video cable connecting the monitor and the computer is properly

 

 

 

connected and secure.

 

 

Verify that the power outlet is functioning properly using any other electrical equipment.

 

 

Ensure that the power button is depressed fully.

 

 

 

 

No Video/Power LED on

No picture or no brightness

Increase brightness & contrast controls via OSD.

 

 

Perform monitor self-test feature check.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

 

 

Poor Focus

Picture is fuzzy, blurry, or

Perform Auto Adjust via OSD.

 

ghosting

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Eliminate video extension cables.

 

 

Reset the monitor to Factory Settings.

 

 

Change the video resolution to the correct aspect ration (16:10).

 

 

 

 

Shaky/Jittery Video

Wavy picture or fine movement

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Reset the monitor to Factory Settings.

 

 

Check environmental factors.

 

 

Relocate the monitor and test in another room.

 

 

 

 

Missing Pixels

LCD screen has spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

Stuck-on Pixels

LCD screen has bright spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

Brightness Problems

Picture too dim or too bright

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

 

 

Geometric Distortion

Screen not centered correctly

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

 

 

Horizontal/Vertical Lines

Screen has one or more lines

Reset the monitor to Factory Settings.

 

 

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check and determine if these lines are also in self-test

 

 

 

mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

 

 

Synchronization Problems

Screen is scrambled or appears

Reset the monitor to Factory Settings.

 

torn

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check to determine if the scrambled screen appears in

 

 

 

self-test mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Restart the computer in the safe mode.

 

 

 

 

Safety Related Issues

Visible signs of smoke or

Do not perform any troubleshooting steps.

 

sparks

Contact Dell immediately.

 

 

 

 

Intermittent Problems

Monitor malfunctions on & off

Ensure that the video cable connecting the monitor to the computer is connected

 

 

 

properly and is secure.

 

 

Reset the monitor to Factory Settings.

 

 

Perform monitor self-test feature check to determine if the intermittent problem occurs in

 

 

 

self-test mode.

 

 

 

 

Missing Color

Picture missing color

Perform monitor self-test feature check.

 

 

Ensure that the video cable connecting the monitor to the computer is connected

 

 

 

properly and is secure.

 

 

Check for bent or broken pins in the video cable connector.

 

 

 

 

Wrong Color

Picture color not good

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video

 

 

 

depending on the application.

 

 

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color

 

 

 

Settings OSD if the Color Management is turned off.

 

 

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

 

 

Run the built-in diagnostics.

 

 

 

 

Image retention from a static

Faint shadow from the static

Use the Power Management feature to turn off the monitor at all times when not in use

image left on the monitor for a

image displayed appears on

 

(for more information, see Power Management Modes).

long period of time

the screen

Alternatively, use a dynamically changing screensaver.

 

 

In OSD Menu, under Reset to Factory Settings, select Enable LCD Conditioning. Using

 

 

 

this option may take several hours before the image is eliminated.

 

 

NOTE: Image Burn-in is not covered by your warranty.

 

 

 

 

 

 

 

 

Product Specific Problems

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Contents Dell E1709W Flat Panel Monitor Users Guide Package Contents About Your MonitorFront view Product FeaturesIdentifying Parts and Controls Back ViewLabel Description Use Side ViewBottom View Left side Right sidePin Number Monitor Side of the 15-pin Side Signal Cable Monitor SpecificationsPower Management Modes Pin AssignmentsElectrical Specifications Flat Panel SpecificationsResolution Specifications Plug and Play CapabilityEnvironmental Characteristics Preset Display ModesPhysical Characteristics Caring for your Monitor Maintenance GuidelinesLCD Monitor Quality & Pixel Policy Appendix Setting Up Your Monitor Setting Up Your Monitor Using the Front Panel Operating the MonitorPower With power light indicator Using the On-Screen Display OSD MenuAccessing the Menu System Use this menu to activate Brightness/Contrast adjustmentInput Color Format Mode SelectionPreset Modes Reset Color Settin HueHorizontal Position Reset DisplaySettings Vertical PositionOSD Warning Messages LCD ConditioningTilt Setting the Optimal ResolutionUsing the Tilt Back to Contents Setting the display resolution to 1440X900 Optimal Dell E1709W Flat Panel Monitor Connecting the blue VGA cable Setting Up the MonitorConnecting Your Monitor Attaching the StandOrganizing Your Cables Removing the Stand BaseRemoving the Stand for Vesa wall mount Common Problems TroubleshootingBuilt-in Diagnostics Self-TestProduct Specific Problems Common Symptoms What You Experience Possible SolutionsSpecific Symptoms What You Experience Possible Solutions
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E1709WC, E1709W specifications

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